The gift shop “La Boutique” is open from 9 a.m. to 7 p.m. and offers Mexican handicrafts, linens and beachwear, fashion accessories such as sandals, hats, bags, jewelry, sunscreen, toothbrushes, handmade soaps, and more.

We are pleased to offer the ease of valet parking at Viceroy Washington DC and welcome you to take advantage of this amenity during your visit. 24-hour valet parking is available. Garage clearance is 6 ft.

Daily parking $26.99+tax
Overnight parking $59+tax
Oversized parking $65+tax (vehicles that are 180 inches (15'1") long and/or 70 inches (5'10") high or larger)

The age minimum for check-in is 21 years old.

Check-out is at 12:00 PM.

Check-in time is at 3:00 PM. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your reservation.

Yes, for more information regarding our hotel ADA accessible features, please visit our Accessibility page.

We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.

Viceroy Washington DC is a smoke-free environment.

Viceroy Washington DC is less than a 10-minute walk from McPherson Square Metro Stop.

Pets are welcome with no additional charge or deposit. There is a limit of two domesticated pets per guestroom with a 50lb weight limit per pet. Please visit our pet section for more information.

Cancellations must be made 24 hours prior to check-in by 3pm local time. Cancellations made less than 24 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Viceroy Washington DC offers a seasonal rooftop pool for registered overnight guests to utilize. The official pool season is Memorial Day through the end of September (weather permitting).

Yes, Viceroy Washington DC has a mandatory guest amenities fee per night per room at a nominal charge of $35 per night (plus tax). For more information, please visit our Amenities page.

Yes. We take pride in customizing every detail of your events because at Viceroy Riviera Maya we understand that every wedding is unique.

Cancun international airport is less than 45 minutes away by car. Most mayor US cities have direct flights to Cancun.

If you are doing an exclusive buyout (renting the property’s 41 villas) you do not have a limit. If you are hosting a smaller wedding, the party must end at 11 pm.

Yes, Viceroy Riviera Maya has its own wedding coordinator on site that will be with you from the moment you arrive to the resort and all throughout your wedding activities.

Yes, accommodations are required. The number of blocked rooms to host your wedding with us depends on the size of the wedding and the season.

To secure a date a signed contract and deposit are needed. Then one month prior to your arrival date, the events and accommodations have to be paid in full.

Yes, we will be happy to provide with our recommended vendors. If you decide to bring your own vendors, these have to be pre-approved by your wedding coordinator.

Summer is low season, allowing us to be more flexible.

All food and beverage must be provided by Viceroy Riviera Maya. Corkage fees may apply for specialty bottles brought from outside with previous approval of your wedding coordinator.

The cost varies depending on many factors, including the number of guests, the number of nights you stay and special requests.

In Cancun there are consulates from The US, Spain, Italy, France, Germany, Japan, Argentina, Norway, Belgium, Belize, Brazil, Canada, Chile, Cuba, Denmark, Finland, UK, Guatemala, Holland, Poland, Switzerland and Sweden. 

Water is potable but we do not recommend it for drinking. Purified water is served at the hotel and provided at no cost in the guest room. 

All guestroom doors are locked from inside, there is a safety deposit box in each villa. 

There is cell phone coverage at the property mainly at the main pool and by the lobby area. Guests must verify with their US carriers if their services include reception in foreign cities which most of them do. 

High speed wire and wireless internet is available in all the villas and at the restaurant area at no extra charge. 

Our hotel features the following American Disability Act accessible features:

• Some guestrooms feature mobility-accessible doors
• Some restaurants are accessible
• Main entrance is accessible
• Route to accessible guest rooms is accessible
• Service animals are allowed for persons with disabilities

Our top attractions in the area are Tulum and Chichen Itza archaeological sites.

Yes, our concierge can schedule a wide selection of personalized activities like scuba lessons, parasailing, jet skis rentals, yoga and hikes. 

Yoga class is available on request by a certified teacher who practices Vynasa Flow, Hatha and Prenatal Yoga. Guests are offered daily yoga from 10am to 11am at an extra charge and previous reservation. 

Water in the pool is 80F. 

Our beach is perfect for swimming & snorkeling there are a few rocks on the shore so we offer diving shoes to get into the water.

Yes, if they are allergic or restricted for something in special our Executive Chef will offer something aside the menu.

Special requests can be ordered via our concierge or front desk.

Room service is available. A breakfast, lunch and dinner menu is available in each room. 

Yes, this request can be done in advance through our reservations department or concierge. 

Restaurant hours may vary. Visit our Dining and Nightlife page for more information.

Yes, all Viceroy Riviera Maya guestrooms have a fully stocked mini-bar at an extra charge. 

Some of our rates include breakfast.

We offer a number of different Villas - from Beachfront to Jungle. Please review our Accommodations Page to compare these room types.

We provide down pillows on each bed, and can substitute pillows for hypo-allergenic if you need. 

Yes, please coordinate this with our Concierge.

Our Concierge can arrange roundtrip private transportation is available from Cancun International Airport (approximately $300 USD + taxes).

The resort is 40 miles south of Cancun International Airport (CUN).

Early check-in or late check-out is based on availability and an extra charge may apply. 

Yes, our Concierge can coordinate all your transportation needs.

Mexican Pesos or American dollars are accepted everywhere. 

Yes, the resort generally provides a refreshing welcome beverage as well as cool towels upon arrival.

Barefoot is acceptable in most facilities during the day and night. However, guests are to wear sandals or flip flops as well as t-shirts (sleeves or sleeveless) when visiting restaurants for breakfast, lunch and dinner. 

Viceroy Riviera Maya is on the beach with Villas ranging directly beachfront to Villas in the jungle a few moments from the beach. The pool, restaurant, bar and lounge all overlook the ocean and are only steps away.

Pets are welcome subject to a pet fee of $50 per night (meals are additional) and pets must weigh under 20 lbs.

Please visit our pet section for more information.

Viceroy Riviera Maya welcomes children 12 years old and up.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more or enroll in this program.

Valet parking is available at the hotel for $60 plus parking tax (electric vehicle parking is $73 plus parking tax). 

Santa Monica does not allow overnight parking on the streets. All hotels in Santa Monica charge for overnight parking.

Check in time is at 3:00 PM and check out is at 11:00 AM. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your reservation.

Please note there is a half day rate (half of best available rate) for staying in your room until 3:00 PM. Checking out after 3:00 PM warrants a full day rate based on hotel availability.

Yes, the minimum age for checking in at Viceroy Santa Monica is 18 years of age.

We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.

Viceroy Santa Monica is a smoke-free environment.

Pets are welcome subject to a pet fee of USD $150 per stay. The pet fee is per pet, per stay, and is non-refundable. A maximum of two dogs, weighing no more than 50 pounds each are allowed.

Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required.

Please visit our pet section for more information.

With the Santa Monica Pier being only a short walk away, families can enjoy the aquarium as well as great rides, including the Pacific Wheel (the world's ONLY solar-powered Ferris wheel!). Another great idea is to walk down to the boardwalk, rent a bike from Perry's Cafe and go for a nice sunset ride along the shore.

For more kid-friendly activities and personally curated family outings, please contact our Guest Experience Manager or visit our V Team Kids program and activities page.

Yes, Viceroy Santa Monica offers a fully-equipped fitness center that is open to hotel guests from 6:00 AM - 10:00 PM. Visit our Wellness section for more information.

For open-air cabana rentals, please contact our concierge or visit our Pool and Cabana section for more information.

The pool hours at Viceroy Santa Monica are 7:00 AM - 10:00 PM. Visit our Pool and Cabana section for more information.

Yes, Viceroy Santa Monica provides an array of services and thoughtful amenities for a Guest Amenities Fee of $40.00 plus taxes per day, conveniently added to your folio. For more information, please visit our Amenities page.

Cancellations must be made 24 hours prior to check-in (by 3:00 PM PST). Cancellations made less than 24 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

For more information regarding our hotel ADA accessible features, please visit our Accessibility page.

Yes, you may pre-book activities through our concierge service. Please view our activities page website for "must-do" activities and recommendations from our concierge. 

Private, outdoor classes and lessons are available by request. Our in-house instructor can accommodate all styles and experience levels.

Our year-round heated pool and three soaking tubs are located on the property and available to hotel guests. The water temperature of the pools varies based upon the season. Generally, the pool is 90-93F, and the hot tubs are 101-102F.

The pool at Viceroy Snowmass is typically open daily from 8:00 AM to 8:00 PM, but hours may vary seasonally.

No, breakfast is not complimentary, but guests can dine at on-site restaurants offering a variety of breakfast option.

All cancellations must be made within 48 hours of reservation for parties of 5 or more. Parties up to 4 guests may cancel up to 24 hours ahead of time. Cancellations or no-show guests within the cancellation policy will be accessed a $50 per person fee.

During the winter holiday season (December 17 through January 10) all reservations no matter the size will require a credit card to hold the reservation. Cancellation fees will apply to no-shows or cancelled reservations within 24 hours for parties up to 4 and within 48 hours for parties 5 or more.

Yes, based upon availability and Colorado laws. 

For large parties 10 and above, we highly recommend being in a private room. There is a $750 room rental for each private room. Cancellations within the cancellation period will be assessed the room rental fee as well as the individual per person fee.

Parties of 5 and above may call the restaurant to make the reservation. A credit card is required to hold the reservation. All cancellations must be made within 48 hours. Cancellations or no-show guests within 48 hours will be accessed at a $50 per person fee.

In-room dining is available. Please view the in-room dining section of our Dining & Nightlife page for current hours and information. 

Our lounge hours are based on seasonality. Please visit our Dining & Nightlife page for more information. 

Our restaurant hours vary based on seasonality. Please visit our Dining & Nightlife page for more information. 

Yes, Viceroy Snowmass features Toro Snowmass, offering upscale Latin-inspired cuisine and an elegant dining experience. The restaurant specializes in bold flavors, fresh ingredients, and a curated selection of wines and cocktails.

Standard textile, chambersoft pillows. 100% cotton – hypoallergenic with medium support.

Room rates at Viceroy Snowmass do not include breakfast. However, we frequently offer room packages/promotions that do include breakfast at one of our resort restaurants. 

A 2-bedroom residence offers surrounding views of Snowmass Village, Snowmass Mountain or the Viceroy Resort, depending on the unit's location.

Viceroy Snowmass is a dog-friendly hotel that offers services and amenities for your four-legged family members. Pets are welcome subject to a pet fee per night and can stay in our guestrooms if they are under 100 lbs and fully house-trained.

Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required.

Please visit our pet section for more information. 

No, the guestrooms at Viceroy Snowmass do not feature welcome amenities. 

Turndown services are offered during the winter season from 5:00 PM - 9:00 PM.

Yes, the welcome amenities at Viceroy Snowmass vary from season to season, but typically include beverages (coffee, tea, lemonade, etc.).

Yes. Guests must be 18 years or older with valid government-issued identification to check-in to a guestroom.

Yes, early check-in or late-check is possible, based upon availability.

Yes, Viceroy Snowmass offers valet parking for $50/night during the summer and $60/night during the winter.

Viceroy Snowmass offers transportation to and from Aspen via private vehicles. One way transportation starts at $100 + tax. Please contact the concierge team at Viceroy Snowmass for more information.

Yes, please contact the concierge team at Viceroy Snowmass to arrange airport-to-hotel transportation.

Viceroy Snowmass is located 8 miles away from the airport. The hotel can secure transportation services, a taxi, or bus transport for individuals or groups. 

Complimentary shared Aspen Airport transfers are provided when booked a minimum of 24 hours prior to arrival. Guaranteed private transfers, all transfers from the private terminal of the Aspen Airport, and transfers arranged inside of 24 hours prior to arrival are available at additional charge.

Yes, guests or friends may order special gifts or requests in advance by contacting the hotel. Any dietary restrictions will be accommodated, as long as the hotel is notified prior.

We welcome guests to send packages to the hotel prior to their stay (skis, bags, Amazon packages, luggage, mail). The rate is $5.00 per item for the first 5 days and then $5.00 additional per day/per package after that.

Viceroy Snowmass is a smoke-free environment.

The tap water is perfectly fine to drink and is quite tasty. Bottled water is also available at any of Viceroy Snowmass' restaurants and bars, and through in-room dining.

Guestroom doors are all equipped with adequate locks and each unit has a safe for valuables.

Our Four Mountain Sports ski valet runs a shop on the third floor during the Winter months and sells ski and snowboard accessories, as well as apparel and souvenirs.

Yes, there is cell phone coverage at Viceroy Snowmass. 

Yes, high-speed internet access is available at Viceroy Snowmass and is included with the resort fee.

We have Viceroy vehicles available, as well as area taxi services.

The dress-code at Viceroy Snowmass is resort casual.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Visit our loyalty page for more information and to enroll. 

The resort has a concierge team that is well versed in all seasonal activities for the Roaring Fork Valley.

For more information regarding our hotel ADA accessible features, please visit our Accessibility page and our Accommodations page.

Our ski-in and ski-out resort is located on Snowmass Mountain.

We are pleased to offer the ease of parking at Hotel Zena and welcome you to take advantage of this amenity during your visit. 24-hour valet parking is available. Garage clearance is 6 ft.

Daily parking $26.99+tax
Overnight parking $59+tax
Oversized parking $65+tax (vehicles that are 180 inches (15'1") long and/or 70 inches (5'10") high or larger)

The age minimum for check-in is 21 years old.

Check-out is at 12:00 PM.

Check-in time is at 3:00 PM. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your reservation.

Yes, for more information regarding our hotel ADA accessible features, please visit our Accessibility page.

Hotel Zena is a smoke-free environment.

We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.

Hotel Zena is less than a 10-minute walk from McPherson Square Metro Stop.

Pets are welcome with no additional charge or deposit. There is a limit of two domesticated pets per guestroom with a 50lb weight limit per pet. Please visit our pet section for more information.

Cancellations must be made 24 hours prior to check-in by 3pm local time. Cancellations made less than 24 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Hotel Zena offers a seasonal rooftop pool for registered overnight guests to utilize. The official pool season is Memorial Day through the end of September (weather permitting).

Our open-air cabanas are available to book for hotel guests and locals. Day passes can be secured based on availability via the link here.

Yes, Hotel Zena has a mandatory guest amenities fee per night per room at a nominal charge of $35 per night (plus tax). For more information, please visit our Amenities page.

Yes, our Concierge can coordinate all your transportation needs.

Yes, airport transportation to and from the hotel can be set up through the concierge.

Major airlines with service at the San Jose Del Cabo Airport include American Airlines, Alaska Airlines, America West, AeroMexico Continental, and United Airlines.

Viceroy Los Cabos is pleased to provide private transfers for both guests arriving at San Jose del Cabo or the private airport located in Cabo San Lucas. Our concierge team can assist with arrangements.

The resort is 13 miles south (approx. 25 minutes) from San Jose del Cabo International Airport (SJD).

Early check-in or late check out is based on availability and an extra charge may apply.

Downtown San Jose del Cabo is approximately 7 minutes away by taxi or 10 minutes by complimentary bicycle. Cabo San Lucas is approximately 25 minutes away by taxi.

Mexico uses 110V electricity, just like the United States and Canada. If you are coming from Europe or Asia, you will need to obtain the proper adapters, which may include a three-prong to two-prong adapter.

Mexican Pesos or US Dollars.

Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card. We apologize in advance for any inconvenience this may cause our guests. For security purposes, third-party booking will only be processed via wire transfer and not via credit card. Guests must present their credit card with a valid photo ID upon check-in at the hotel.

Cabo San Lucas is typically warm and sunny throughout the year, with an average temperature of 78°F (26°C). Occasional rains can be expected in the stormier months from August to October. Winters are generally cooler and nights can be chilly on the water. Late summer is hot, with an average daytime temperature in the high 90°F (32°C.) and warm nights.

There are no requirements for obtaining immunizations or vaccinations before traveling to Cabo San Lucas.

San Jose del Cabo and Cabo San Lucas are safe, welcoming areas. You can walk around with no cause for concern.

The resort is located just moments from downtown San Jose del Cabo. The cities of Cabo San Lucas and San Jose del Cabo are often referred to as Los Cabos. Los Cabos is located at the base of the Baja peninsula in the state of Baja California Sur on the far western coast of Mexico, where the Sea of Cortez meets the Pacific Ocean.

Yes, you can buy them, but you cannot take them back to the United States. If you are returning to Canada, it is allowed, but be aware of counterfeits.

Drones are not permitted on the property.

Complimentary high speed internet and Wi-Fi are available in-room and throughout all public spaces at the resort.

Viceroy Los Cabos is a non-smoking resort. 

In compliance with the official decree modifying the General Law for tobacco control in Mexico, introduced on Sunday, January 15, 2023, Viceroy Los Cabos would like to assure that the safety and well-being of all guests, team members, and associates are of utmost importance. All public areas of Viceroy Los Cabos have been declared free of smoke from cigarettes, vapes, e-cigarettes, and all other tobacco products. Designated smoking areas will be specially marked throughout the hotel for guests to use should they need to.

All the guests are advised to strictly follow these changes. In case of any violations, it could draw fines of up to $550.00 USD.

There are swimmer-friendly beaches just a short trip away where you can experience amazing snorkeling, SUP and swimming. The nearest beach is Palmilla's Beach, located approximately 10 minutes by car from the resort.

Due to strong currents, we advise against swimming at the beach adjacent to the resort.

The resort is on the beach with rooms and suites offering a variety of scenery including sweeping views of the Sea of Cortez. The pool, restaurant, bar and lounge all overlook the beach and are only steps away.

Yes, for your safety, we offer an on-site doctor. There are also several hospitals located in Cabo San Lucas.

Water is potable but we do not recommend it for drinking. Purified water is served at the hotel and provided at no cost in the guest room.

Externals vendors for any service that the hotel provides are prohibited, including hair and make-up artists, massage therapists, fitness classes, private chefs, food, and beverage.

Violators are subject to a $500 USD fee.

Yes, the resort provides a refreshing welcome beverage upon arrival.

Yes, Viceroy Los Cabos is a family-friendly resort and offers the following facilities and services. Please contact the concierge for more information.

• V Team Kids Club
  • For ages 4 to 11 years old (ages 3 and younger must be accompanied by an adult or a babysitter)
• Babysitting and nanny services are available at an additional charge; advance reservation is required.

The following restaurants and nightlife locations require a dress code of no beach or pool attire (no swimwear, shorts, flip-flops, and sandals). For questions, please contact the front desk.

• Cielomar Rooftop
• NIDO

The following locations are open to outside guests. Reservations are recommended.

• Casero Restaurant
• Cielomar Rooftop
• Awacate
• NIDO
• Otro Bar

The following locations are open to hotel guests and residents only.

• Nidito Beach + Poolside Bar
• Resort pools
• Resort beach
• Game Room
• Generation V Kids' Club
• Cinema 

Yes. Guests must be 21 years or older with valid government-issued identification to check-in to a guestroom.

Regular check-in is at 3:00 PM and check-out is at 12:00 PM.

Yes. Please contact the hotel to better assist your accommodations or visit our Accessibility page.  

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

Cancellations must be made 48 hours prior to check-in (by 3:00 PM CST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Pets are welcome subject to a pet fee of USD $50 per night. Pets must be under 25 lbs and there is a limit of two pets per guestroom.

Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required.

Please visit our pet section for more information.

Viceroy Chicago offers a seasonal rooftop pool. Visit our Amenities page for more information.

Valet parking is available on property. Parking rates include:

• Restaurant (0-4 hours) - $25.00
• Transient Rate (0-6 hours) - $56.00
• Overnight (6-24 hours) - $94.00 (includes unlimited in and out privileges)

Yes, Viceroy Chicago has a mandatory guest amenities fee per night per room at a nominal charge of $23 (plus tax). For more information, please visit our Amenities page.

In-room dining is available. Please view the in-room dining section of our Dining & Nightlife page for current hours and information. 

Please visit our Dining & Nightlife page for current hours of operation.

The check-out time is at 12:00 PM. Late check-out is possible, based upon availability.

The check-in time is 3:00 PM. Early check-in is possible, based upon availability.

Yes, packages can be mailed from the resort and incoming mail can be sent to the resorts address. Please contact the concierge for more information.

For the privacy, safety, and overall comfort of all our guests, we kindly request that any drone usage on the property be submitted for pre-approval by management. We adhere to strict policies to ensure that we maintain a secure environment without disruptions.

Smoking is not permitted in the Villas. It is permitted in outdoor spaces but please be respectful of the health of other guests.

Yes, Sugar Beach, A Viceroy Resort is a family-friendly resort and offers the following facilities and services. Please contact the concierge for more information.

• V Team Kids Club
  • Sugar Club - 4-11 years old
  • Spice Club - tweens and teens
  • Children under the age of 4 and under are welcome but must be accompanied by an adult.
• Babysitting services are available at an additional charge; advance reservation is required

Yes, Sugar Beach, A Viceroy Resort is a pet-friendly resort and offers the following amenities upon request. A $150 US per night pet fee applies.

• Dog bedding
• Bowls
• Water and treats 

Well-behaved pets are welcome in select guestrooms, resort public areas (excluding bars and restaurants) and poolside and spa facilities.

Please advise the resort that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived. Proof of documentation is required.

Please visit our pet section for more information.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

A deposit of the first 3 nights room rate plus tax and service will be charged at the time of booking. Remaining balance will be charged 21 days prior to arrival. January 3 - December 21 cancel 21 days prior to arrival with no penalty. Cancel within 21 days of arrival and forfeit the entire stay.

Please contact the resort for questions or for more information.

The minimum age to check-in is 18 years of age. If a guest is not 18 years or older, a parent or guardian of the guest is to assume full liability for any and all proper charges and other obligations incurred by the guest at the resort, as well as for any and all injuries or damage caused by the guest to any person or property at the resort.

Check-out time is 11:00 AM. Late check-out until 2:00 PM is available with a surcharge of 50 EUR.

Please contact our Front Desk for more information.

Check-in time is 3:00 PM. Early check-in is possible and is based on availability with an additional charge.

Please contact our Front Desk for more information.

All guestrooms are smoke-free environments. The resort does have a designated smoking area at Pique Ski Bar.

The tap water at the resort is safe for drinking. Bottled water is available at any of the restaurants/bars or through in-room dining.

Our ski valet runs a shop on the ground floor during the winter months selling ski and snowboard accessories as well as apparel and souvenirs.

Yes, high-speed internet access is included as part of the resort accommodation fee.

We welcome guests to send packages to the resort prior to their stay.

Yes, the resort offers a pediatrician, providing healthcare services tailored to the needs of families. This specialized pediatrician service is open to all Viceroy Kopaonik visitors, ensuring that families have convenient access to healthcare during their stay. Located on the -2 level, next to the gym.

Hours:
Morning
9:00 AM - 11:00 AM

Evening
4:00 PM - 6:00 PM

Pets (up to 15 kg) are allowed, with a surcharge of 20 € per pet per day. If the stay is longer, guest will be charged only for first 4 days of the stay.

Please visit our pet section for more information.

Yes, Viceroy Kopaonik Serbia is a family-friendly resort and offers the following facilities and services. Please contact the concierge for more information.

• V Team Kids Club

Parking in hotel garage is 25 EUR per day.

Some resort room packages include parking for one vehicle per guest room per stay. Visit our offers page for more information.

Private vehicles for up to 4 passengers are available. Please contact the Front Desk for more information.

Yes, the resort has Viceroy vehicles available as well as area taxi services. Please contact our Front Desk for more information.

Yes, this can be done through the reservations team or if on the property, through the concierge desk.

The resort is 289 kilometres/180 miles away from the airport on highway E-75. The resort can secure guaranteed private or shared transfers to and from Belgrade (BEG) or Niš (INI) airport at a charge.

The cancellation and payment policies vary by season and are based on the rate or offer/package. Contact Guest Reservations for more information.

Yes, Viceroy Kopaonik is open during the winter season starting in December.

Please contact your booking agent. If booked direct, please contact the Viceroy reservations team by email at [email protected].

Our reservations office is open from 9:00 AM to 6:00 PM on weekdays. However, reservations are also available at other times through our reception team.

Yes, interconnecting rooms are available. Please visit our Accommodations page for more information.

Guestrooms offer a variety of non-balcony, balcony and terrace options. Please visit our Accommodations page for more information.

The minimum age to check-in is 18 years of age. If a guest is not 18 years or older, a parent or guardian of the guest is to assume full liability for any and all proper charges and other obligations incurred by the guest at the resort, as well as for any and all injuries or damage caused by the guest to any person or property at the resort.

Check-out time is 12:00 PM. Late check-out is based on availability and an extra charge may apply.

Please contact our Front Desk for more information.

Check-in time is 3:00 PM. Early check-in is based on availability and an extra charge may apply.

Please contact our Front Desk for more information.

At check-in, a hold on your credit card may be placed to cover the remaining amount of the accommodation and any estimated incidentals through your check-out date. Such hold may not be released for 72-hours from your check-out date or longer, at the discretion of your card issuer. Without a physically presented valid debit or credit card, guests may not check-in.

Yes, for more information please visit our Meetings & Event page or email [email protected].

Yes, please contact the front desk for more information.

Please contact the Viceroy reservation team by email at [email protected].

Guests are welcome to send packages to the resort prior to their stay.

Yes, subject to availability and pre-booking confirmation.

The tap water at the resort is safe for drinking. Bottled water is available at any of the restaurants and bars or through in-room dining.

Yes, the resort offers laundry service. Contact the front desk for more information.

Yes, high-speed internet access is available in guestrooms and public areas.

All guestrooms are smoke-free environments. The resort does have designated smoking areas in the public space.

Yes, the spa, the spa outdoor pool area and spa café are only available to adults and children over the age of 15 years old.

Yes. The Spa by Viceroy, opening in Spring 2025, will feature eight treatment rooms, three experiential suites, a beauty salon, a private outdoor pool, an indoor wellness wet and relaxation area, a Turkish bath, a Finnish Sauna, and herbal and salt steam room. Access to facilities is available upon confirmation of a treatment booking.

Visit our Spa & Fitness page for more information.

Yes, the resort reception operates 24-hours.

Well-behaved pets are welcome in select guestrooms, resort public areas (excluding bars and restaurants) and poolside and spa facilities.

Please advise the resort that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived. Proof of documentation is required.

Please visit our pet section for more information.

No, there is no specific kids-only pool. The resort does offer two large resort pools that are available to all hotel guests.

Viceroy at Ombria Algarve offers a 112 m2 V Team Kids Club complete with an indoor play area, video game station, reading corner, and arts and crafts space. 

The resort features four pools on the property, one that is heated.

Public beaches are 21 km away for the resort (a 25 minute drive). 

Private transfer can be arranged to neighboring cities. Additional fees may be applied. Please contact the front desk for more information.

Local bus transportation is available just outside the resort (1,7 km).

Yes, the resort can arrange airport transfers as well as area taxi services, which will be charged accordingly.

The resort is located within a two-hour drive of Lisbon Airport and approximately 25 minutes from Faro Airport. Airport transfers can be arranged through the reservations team or if on the property, through the concierge desk.

Yes, parking at the resort is available for hotel guests.

Yes, the resort is fully compliant to the EAA (European Accessibility Act equivalent to the ADA in the US). Accessible rooms are available on request and subject to availability.

Reservation Guarantee: Room reservations must be guaranteed with valid credit card number. Hotel accepts VISA, Master Card and American Express. Pre-payment may be required subject to the terms and conditions at the time of booking.

Cancellation Policy: Cancellation fees and deadline dates are subject to your individual booking terms and conditions. Please refer to your booking confirmation for more details or contact your travel agent or our reservations team directly.

Resort rates quoted are based on check-in date and length of stay. New rates may be applied if changes are made to the original booking. The total amount stated is an estimate based on current taxes and exchange rates (if applicable) and does not include additional fees/charges that may be incurred during your stay.