Accessibility

Hotel Zena aims to make your stay as comfortable as possible, striving to continually accommodate the needs of our guests with disabilities. Please contact the hotel if you have any special requests relating to your disability or request additional information about the accessibility of the hotel.

The following areas are accessible:

  • Public entrance
  • Route from the hotel’s public entrance to the registration area
  • Route from the hotel’s public entrance to the accessible guestrooms
  • Route from the hotel’s public entrance to all areas where food and beverages are sold.
  • Route from the hotel’s public entrance to the meeting room/ballroom area
  • Route from the hotel’s public entrance to the fitness center
  • Route from the hotel's public entrance to the swimming pool
  • Registration desk
  • Concierge desk
  • Restaurant
  • Swimming pool (e.g. pool life)

Additional accessibility information:

  • Accessible guest rooms with mobility features have doorways that provide 32” of clear width
  • Hotel’s valet parking accepts vehicles specially outfitted for wheelchair users
  • Hotel has a TTY for guest use
  • Guest room TVs have closed captioning or closed caption decoders provided
  • Service animals are welcome
  • Braille and tactile signage is provided for permanent rooms and spaces
  • Hotel employees will read menus and other printed/visual information to guests who are blind/low vision

Information about our accessible guest rooms:

Hotel Zena has the following accessible room types:

  • Mobility/Hearing Accessible Zena Accessible Queen with ADA Tub
  • Mobility/Hearing Accessible Zena Queen with Roll-in Shower
  • Mobility/Hearing Accessible Zena Two Full with Roll-in Shower

All accessible rooms designated as “mobility/hearing accessible” have features for guests with mobility and hearing disabilities, including, but not limited to:

  • Roll-in shower with grab bars and handheld shower
  • Lowered light switches, thermostats, and drapery controls
  • Toilet with grab bars
  • Accessible vanity
  • Accessible desk with pull-under space for a wheelchair
  • Accessible route to all parts of the room
  • Visual fire alarm
  • Visual notification devices for door knock/bell and telephone

All accessible rooms designated as “hearing accessible” have features for guests with hearing disabilities, including, but not limited to: a visual fire alarm and visual notification devices for door knock/bell and telephone.

Please call Hotel Zena at +1 202 737 1200 should you have further questions about accessibility or email us at zena.info@viceroyhotelsandresorts.com.