Viceroy Discovery

DISCOVERY Loyalty Program

Viceroy Loyalty

Enjoy amazing perks and local experiences when staying with Viceroy Hotels & Resorts* or any of our partner properties in the Global Hotel Alliance. Viceroy DISCOVERY Loyalty recognizes you wherever you travel. The more nights you spend with us, the more amazing your membership benefits will be.

*Excluding Hotel Zelos, Hotel Zeppelin and Hotel Zetta.

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Instant Rewards

Joining DISCOVERY is free, simple, and instant. You’ll immediately start to receive Gold-level benefits including complimentary Wi-Fi, bottled water, and newspapers on your next stay with Viceroy or any of our partner hotels in the Global Hotel Alliance.

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Expanded Horizons

In addition to stays with Viceroy, DISCOVERY makes your travel unforgettable with perks and local experiences at 550 Global Hotel Alliance hotels, resorts, palaces, and spas around the world. Earn credits toward your membership when you stay at any of our partner hotels.

Local Experiences

The DISCOVERY program was founded on a simple principle. We believe that rewarding members with authentic, memorable experiences is more valuable than collecting points.

With this in mind, DISCOVERY rewards travelers with local experiences. Designed by our local experts, these innovative rewards offer members access to a selection of adventures that aren’t readily available to the general public. As a member, you are recognized and rewarded across our network of more than 550 hotels and 30 hotel brands in more than 76 countries, where you’ll have access to a world that few travelers have the opportunity to experience.

Earning Local Experiences

There are three ways to earn amazing local experiences through DISCOVERY. When you upgrade to a new membership level, when you stay for the first time as a Platinum- or Black-level member at a partner hotel, and when you renew your Platinum or Black status annually.

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Membership Levels

The DISCOVERY program offers three levels of membership: Gold, Platinum, and Black. As a member, you progress to the next level based on the number of nights you stay with Viceroy or our partner Global Hotel Alliance hotels within one calendar year. After ten nights, you move from Gold to Platinum, which includes access to last-minute bookings, upgrades, and late checkout.

Once you’ve stayed 30 nights, you’ll progress to our top-tier Black level. This status includes all of the Platinum benefits, plus room upgrades, early and late check out, and access to special amenities. Keep in mind that as you progress from level to level, or stay at new partner hotels, you’ll also earn authentic local experiences that can’t be found anywhere else.

Levels & Benefits

Benefits GoldReached upon enrollment PlatinumEarned after 13 nights BlackEarned after 30 nights
Customize preference profile ✓ ✓ ✓
Complimentary internet access ✓ ✓ ✓
Complimentary bottled water ✓ ✓ ✓
Complimentary newspaper* ✓ ✓ ✓
Guaranteed room availability 48 hours prior to arrival 24 hours prior to arrival
Room upgrade* ✓ Double upgrade
Late checkout* Until 3pm Until 6pm
Local amenity ✓ Choice of amenity
Early check in from 9am* ✓
Complimentary beverage on arrival ✓

* Available at select Viceroy Properties.

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FAQS

General Information

Enroll online to create your profile with your preferences, prior to your visit, or enroll at the front desk during your next stay.

No, membership is complimentary.

You join DISCOVERY as a Gold level member. Stay at least 10 nights at a qualifying rate during the year to be upgraded to Platinum level. Stay just 30 nights at a qualifying rate during the year for even more exclusive benefits with the Black level. View the benefits for each level here.

Tier status is achieved or renewed based on the following annual criteria (January 1 through December 31):

  • Gold level: 0-9 nights
  • Platinum level: 10-29 nights
  • Black level: 30+ nights

As soon as your account is credited for the required number of nights to achieve the next tier level, your membership will be upgraded and you can start enjoying the additional benefits.

At the end of each year, every member’s eligible room nights are reviewed and his or her DISCOVERY membership level is adjusted based upon the ability to meet the specified nights required of each tier level.

For example, if a member achieves Platinum level in August 2015, that level will be maintained through December 31, 2016 and will only be lost should the member not achieve the minimum nights (10) required for Platinum level in 2016.

Gold members will not receive a physical card, however a digital card can be viewed online, once you are signed in. Platinum and Black tier members will receive a physical membership card once they achieve this level, and can request a replacement card at any time.

Account Information

Creating an account allows you to track your stays, monitor the nights toward the next tier level, customize your room preferences and more. Once you have created your account, you can modify your preferences at any time by clicking Member Sign on the GHA website.

Tier night credits are applied five to seven business days from departure.

For lost or forgotten passwords, click the “Forgotten your password” link on the sign in page. Then simply follow the prompts to get your password emailed to you.

To change your email address, log in with your user name, click “Update Profile” and click “change email address.”

Viceroy DISCOVERY

DISCOVERY is about making your travel unforgettable. Exploring behind the scenes and beneath the surface. Experiencing unique activities in authentic local settings. And receiving recognition across over 550 Global Hotel Alliance hotels, resorts, palaces and spas.

Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program which was designed with you in mind. Our knowledgeable teams at each GHA property will help you discover local culture in a way that you may not have before.

As a DISCOVERY member, you can earn night credits toward your membership level and Local Experiences at all Viceroy hotels worldwide, along with the following hotel brands which include over 550 hotels across 76 countries:

Local Experiences are the key benefit of the DISCOVERY loyalty program offered to Platinum and Black Level Members. A Local Experience is an activity that is authentic to the local culture and that is not easily available or accessible to the general public. It is exclusive access above and beyond an activity that you would plan on your own.

Learn more about earning and redeeming Local Experiences.

We invite you to explore the new benefits of DISCOVERY loyalty program online.

Member Services

For questions about the Global Hotel Alliance DISCOVERY loyalty program email us or simply call +1 800 790 2200.

DISCOVERY Membership Services
11819 Miami St., 3rd Floor
Omaha, NE 68164

discovery@discoveryloyalty.com
T: +1 800 790 2200