FAQ

Yes, for more information regarding our hotel ADA accessible features, please visit our Accessibility page.

Cancellations must be made 24 hours prior to check-in by 3pm local time. Cancellations made less than 24 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Yes, Hotel Zena provides an array of services and thoughtful amenities for a Guest Amenities Fee of $26.00 plus taxes per day, conveniently added to your folio. For more information, please visit our Amenities page.

Hotel Zena offers a seasonal rooftop pool for registered overnight guests to utilize. The official pool season is Memorial Day to Labor Day.

Day passes can be secured based on availability via the link here.

Pets are welcome with no additional charge or deposit. There is a limit of two domesticated pets per guestroom with a 50lb weight limit per pet. Please visit our pet section for more information.

Hotel Zena is a smoke-free environment.

Hotel Zena is less than a 10-minute walk from McPherson Square Metro Stop.

We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.

Check-in time is at 3:00 PM. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your reservation.

Check-out is at 12:00 PM.

The age minimum for check-in is 21 years old.

We are pleased to offer the ease of parking at Hotel Zena and welcome you to take advantage of this amenity during your visit. 24-hour valet parking is available. Overnight parking is $51+ tax and daily parking is $28+ tax (per vehicle). Garage clearance is 6 ft.

Our team will utilize seat and steering wheel covers, in addition to wearing gloves and a face covering while parking and retrieving your vehicle.