FAQ

Please visit the Coronavirus.dc.gov website for up-to-date information on travel guidelines and requirements for travelers coming to the area.

In light of new COVID-19 variants and airline cancellations, we highly recommend travel insurance for all guests. Current hotel cancellation policies remain in effect regardless of COVID-19 circumstances.

In alignment with District guidelines, guests are not required to wear face masks in indoor or outdoor settings. Face masks are still recommended for those who are not vaccinated

Please check with the hotel directly for the most updated information.

Due to COVID-19, some of our amenities, services, and facilities may be modified or temporarily closed. Please contact the hotel for current status and more information.
 

The wellbeing of our guests and colleagues is our utmost priority. Learn more about the steps we're taking to create the best guest experience including Viceroy's Promise of Cleanliness.

Hotel Zena offers a seasonal rooftop pool for registered overnight guests to utilize. The official pool season is Memorial Day to Labor Day.

Day passes can be secured based on availability via the link here.

Yes, for more information regarding our hotel ADA accessible features, please visit our Accessibility page.

Cancellations must be made 24 hours prior to check-in by 3pm local time. Cancellations made less than 24 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Pets are welcome with no additional charge or deposit. There is a limit of two domesticated pets per guestroom with a 50lb weight limit per pet. Please visit our pet section for more information.

Hotel Zena is a smoke-free environment.

Hotel Zena is less than a 10-minute walk from McPherson Square Metro Stop.

We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.

Check-in time is at 3:00 PM. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your reservation.

Check-out is at 12:00 PM.

The age minimum for check-in is 21 years old.

We are pleased to offer the ease of parking at Hotel Zena and welcome you to take advantage of this amenity during your visit. 24-hour valet parking is available. Overnight parking is $51+ tax and daily parking is $28+ tax (per vehicle). Garage clearance is 6 ft.

Our team will utilize seat and steering wheel covers, in addition to wearing gloves and a face covering while parking and retrieving your vehicle.