Check Availability

Manage Reservation

Select Your Guests

Select Your Code

Rooftop pool at Viceroy Zena Washington DC

FAQ

Hotel Zena Frequently Asked Questions

FAQ Categories
  • Does the hotel offer parking?

    We are pleased to offer the ease of parking at Hotel Zena and welcome you to take advantage of this amenity during your visit. 24-hour valet parking is available. Garage clearance is 6 ft.

    Daily parking $26.99+tax
    Overnight parking $59+tax
    Oversized parking $65+tax (vehicles that are 180 inches (15'1") long and/or 70 inches (5'10") high or larger)

  • Is there an age minimum for check-in at Hotel Zena?

    The age minimum for check-in is 21 years old.

  • What time is check-out at the hotel?

    Check-out is at 12:00 PM.

  • What time is check-in at Hotel Zena? Is early check-in possible?

    Check-in time is at 3:00 PM. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your reservation.

  • Is Hotel Zena ADA accessible? What accessible features are offered at the hotel?

    Yes, for more information regarding our hotel ADA accessible features, please visit our Accessibility page.

  • Is smoking allowed at the hotel?

    Hotel Zena is a smoke-free environment.

  • Can I receive mail and packages at the hotel?

    We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.

  • Is public transportation accessible from the hotel?

    Hotel Zena is less than a 10-minute walk from McPherson Square Metro Stop.

  • Are pets welcome at the hotel? What facilities and services are available for pets?

    Pets are welcome with no additional charge or deposit. There is a limit of two domesticated pets per guestroom with a 50lb weight limit per pet. Please visit our pet section for more information.

  • What is Hotel Zena's cancellation policy?

    Cancellations must be made 24 hours prior to check-in by 3pm local time. Cancellations made less than 24 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

  • Is there a pool?

    Hotel Zena offers a seasonal rooftop pool for registered overnight guests to utilize. The official pool season is Memorial Day through the end of September (weather permitting).

    Our open-air cabanas are available to book for hotel guests and locals. Day passes can be secured based on availability via the link here.

  • Is there a guest amenities fee?

    Yes, Hotel Zena has a mandatory guest amenities fee per night per room at a nominal charge of $35 per night (plus tax). For more information, please visit our Amenities page.