FAQ

Hotel Zena Frequently Asked Questions

COVID-19

Yes, guests are required to wear face masks and maintain six feet of physical distance while in an indoor space and when interacting with Viceroy colleagues and other guests.

Housekeeping service will be provided on request only. In compliance with social distancing guidelines and for your safety, we ask guests not to be present in the room during service.

No, due to local government ordinance, our rooftop pool is temporarily closed.

General Topics

Yes, for more information regarding our hotel ADA accessible features, please visit our Accessibility page.

Cancellations must be made 24 hours prior to check-in (by 3:00 PM PST). Cancellations made less than 24 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Hotel Zena welcomes pets and provides special pet-friendly amenities such as a dog bed and a water bowl.

Hotel Zena is a smoke-free environment.

Hotel Zena is less than a 10-minute walk from McPherson Square Metro Stop.

We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.

Arrival

Check-in time is at 3:00 PM. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your reservation.

Check-out is at 12:00 PM.

The age minimum for check-in is 21 years old.

We are pleased to offer the ease of parking at Hotel Zena and welcome you to take advantage of this amenity during your visit. Overnight parking is $50+ tax per vehicle. Our team will utilize seat and steering wheel covers, in addition to wearing gloves and a face covering while parking and retrieving your vehicle.