Hotel Zena Frequently Asked Questions
Please visit the Coronavirus.dc.gov website for up-to-date information on travel guidelines and requirements for travelers coming to the area.
In light of new COVID-19 variants and airline cancellations, we highly recommend travel insurance for all guests. Current hotel cancellation policies remain in effect regardless of COVID-19 circumstances.
In alignment with District guidelines, guests are not required to wear face masks in indoor or outdoor settings. Face masks are still recommended for those who are not vaccinated
Please check with the hotel directly for the most updated information.
Hotel Zena offers a seasonal rooftop pool. Pool usage is for registered overnight guests only. Visit our Amenities page for more information.
Yes, for more information regarding our hotel ADA accessible features, please visit our Accessibility page.
Cancellations must be made 24 hours prior to check-in by 3pm local time. Cancellations made less than 24 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.
Pets are welcome with no additional charge or deposit. There is a limit of two pets per guestroom.
Please visit our pet section for more information.
Hotel Zena is a smoke-free environment.
Hotel Zena is less than a 10-minute walk from McPherson Square Metro Stop.
We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.
Check-in time is at 3:00 PM. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your reservation.
Check-out is at 12:00 PM.
The age minimum for check-in is 21 years old.
We are pleased to offer the ease of parking at Hotel Zena and welcome you to take advantage of this amenity during your visit. Overnight parking is $50+ tax per vehicle. Our team will utilize seat and steering wheel covers, in addition to wearing gloves and a face covering while parking and retrieving your vehicle.