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FAQ

Hotel Zena Frequently Asked Questions

COVID-19

Please visit the Coronavirus.dc.gov website for up-to-date information on travel guidelines and requirements for travelers coming to the area.

In alignment with state and county guidelines, guests are required to wear face masks in all indoor settings — regardless of vaccination status. Guests that are fully vaccinated are not required to wear face masks or practice social distancing in outdoor settings.

Guests that are not fully vaccinated are required to wear face masks and maintain six feet of physical distance in public areas and when interacting with Viceroy colleagues and other guests.

Please check with the hotel directly for the most updated information.

Hotel Zena's Housekeeping service will be provided on request only. In compliance with social distancing guidelines and for your safety, we ask guests not to be present in the room during service.

General Topics

Hotel Zena offers a seasonal rooftop pool. Pool usage is for registered overnight guests only. Visit our Amenities page for more information.

Yes, for more information regarding our hotel ADA accessible features, please visit our Accessibility page.

Cancellations must be made 24 hours prior to check-in (by 3:00 PM PST). Cancellations made less than 24 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Hotel Zena welcomes pets and provides special pet-friendly amenities such as a dog bed and a water bowl.

Hotel Zena is a smoke-free environment.

Hotel Zena is less than a 10-minute walk from McPherson Square Metro Stop.

We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.

Arrival

Check-in time is at 3:00 PM. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your reservation.

Check-out is at 12:00 PM.

The age minimum for check-in is 21 years old.

We are pleased to offer the ease of parking at Hotel Zena and welcome you to take advantage of this amenity during your visit. Overnight parking is $50+ tax per vehicle. Our team will utilize seat and steering wheel covers, in addition to wearing gloves and a face covering while parking and retrieving your vehicle.