Accessibility

Viceroy Chicago aims to make your stay as comfortable as possible, striving to continually accommodate the needs of our guests with disabilities. Please contact the hotel if you have any special requests relating to your disability.

The following areas are accessible:

  • Public entrance
  • Route from the hotel’s public entrance to the registration area
  • Route from the hotel’s public entrance to the accessible guestrooms
  • Route from the hotel’s public entrance to all areas where food and beverages are sold.
  • Route from the hotel’s public entrance to the meeting room/ballroom area
  • Route from the hotel’s public entrance to the fitness center
  • Route from the hotel’s public entrance to the swimming pool

The following areas may not be fully accessible (call hotel for more information):

  • Concierge desk

Additional accessibility information:

  • Accessible guest rooms with mobility features have doorways that provide 32” of clear width
  • Hotel’s valet parking accepts vehicles specially outfitted for wheelchair users
  • Accessible guest transportation with advance notice
  • Hotel has a TTY for guest use
  • Guest room TVs have closed captioning or closed caption decoders provided
  • Service animals are welcome
  • Braille and tactile signage is provided for permanent rooms and spaces
  • Hotel employees will read menus and other printed/visual information to guests who are blind/low vision

Information about our accessible guest rooms:

Rooms designated as mobility accessible have features for guests with mobility disabilities, including, but not limited to:

  • Roll-in shower, tub with grab bars, or transfer shower (specific bathing fixture type is indicated for each room)
  • Lowered light switches and thermostats
  • Toilets with grab bars
  • Accessible vanity
  • Accessible routes to all parts of the room

Rooms designated as hearing accessible have features for guests who are deaf or hard of hearing, including visual alarms and notification devices. We also have portable communications kits with visual alarms and notification devices for guests who are deaf or hard of hearing which can be installed in any room.

Viceroy Chicago at +1 312 586 2000 should you have further questions about accessibility or email us at chicago@viceroyhotelsandresorts.com.