FAQS

Viceroy Chicago Frequently Asked Questions

Arrival

Regular check-in is at 3pm where as check-out is at 12pm.

No. However, if a guest is not 21 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.

Cancellations must be made 48 hours prior to check-in (by 3:00 PM CST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

General

Yes. Please contact the hotel to better assist your accommodations.  

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

Yes, Viceroy Chicago charges a mandatory guest amenities fee per night per room at a nominal charge of $20 per night (plus tax).

Fee includes, but is not limited to, the following:

  • AM Coffee & Tea service in the lobby
  • Afternoon refreshment beverage in the lobby
  • Use of the Tesla Model X house car (2-mile radius)
  • Two hours complimentary bike usage (rental fee after 2 hours)
  • Bottled in-room water on arrival
  • 15 minute VIP appointment available with “the Provocateur” to map out your stay.
  • Complimentary shoeshine
  • Discounted shopping vouchers to Bloomingdales & Barney’s
  • Turndown upon request
  • Local phone calls
  • Printing services
  • State of the art fitness facility & roof deck pool
  • Complimentary Wi-Fi
  • Digital Newspaper (over 2000 copies)

*Subject to availability and change without notice.

The rooftop pool is open from 8am to 6pm daily. (Seasonally)

Viceroy Chicago offers overnight valet parking for hotel guests for $72 a night plus taxes and fees.

Viceroy Chicago is pleased to welcome your furry friends for a nightly pet amenity charge of $50 with a weight limit of 25 lbs. Please note there is a limit of two pets per guestroom.