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FAQ

Viceroy Chicago Frequently Asked Questions

FAQ Categories
  • Is there a minimum age for check-in?

    Yes. Guests must be 21 years or older with valid government-issued identification to check-in to a guestroom.

  • What time is check-in and check-out?

    Regular check-in is at 3:00 PM and check-out is at 12:00 PM.

  • Are there ADA accessibility features at Viceroy Chicago?

    Yes. Please contact the hotel to better assist your accommodations or visit our Accessibility page.  

  • Do you have a loyalty program?

    Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

  • What is the hotel cancellation policy?

    Cancellations must be made 48 hours prior to check-in (by 3:00 PM CST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

  • Does Viceroy Chicago welcome pets?

    Pets are welcome subject to a pet fee of USD $50 per night. Pets must be under 25 lbs and there is a limit of two pets per guestroom.

    Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required.

    Please visit our pet section for more information.

  • Is there a pool?

    Viceroy Chicago offers a seasonal rooftop pool. Visit our Amenities page for more information.

  • Is parking available at Viceroy Chicago?

    Valet parking is available on property. Parking rates include:

    • Restaurant (0-4 hours) - $25.00
    • Transient Rate (0-6 hours) - $56.00
    • Overnight (6-24 hours) - $94.00 (includes unlimited in and out privileges)
  • Is there a guest amenities fee?

    Yes, Viceroy Chicago has a mandatory guest amenities fee per night per room at a nominal charge of $23 (plus tax). For more information, please visit our Amenities page.