FAQ

Effective Friday, November 13, 2020, the City of Chicago issued a Travel Order applicable to anyone coming into the City of Chicago from designated states with a significant degree of community-wide spread of Covid-19.

Travelers arriving from states in the ORANGE category, who are experiencing a case-rate greater than 15 new Covid-19 cases per 100,000 resident population, per day, over a 7-day rolling average – but less than the current infection rate of Chicago – are directed obtain a negative Covid-19 test result no more than 72 hours prior to arrival in Chicago or quarantine for a 14-day period (or the duration of their time in Chicago, whichever is shorter).

Travelers arriving from states in the RED category, who are experiencing case-rates higher than the City of Chicago are directed to quarantine for a 14-day period or the duration of their time in Chicago, whichever is shorter.

You can view which states fall into which categories on the City of Chicago’s Covid-19 website: https://bit.ly/chicagotravelorder

Yes, guests are required to wear face masks and maintain six feet of physical distance while in an indoor space and when interacting with Viceroy colleagues and other guests.

The wellbeing of our guests and colleagues is our utmost priority. Learn more about the steps we're taking to create the best guest experience including Viceroy's Promise of Cleanliness.

Housekeeping service will be provided on request only. In compliance with social distancing guidelines and for your safety, we ask guests not to be present in the room during service.

Due to COVID-19, some of our amenities, services, and facilities may be modified or temporarily closed. Please contact the hotel for current status and more information.

The rooftop pool at Viceroy Chicago is closed for the season.

Yes. Please contact the hotel to better assist your accommodations or visit our Accessibility page.  

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

Hotel parking is currently unavailable. Guests are encouraged to park at one of the many parking lots located around the property.

Viceroy Chicago is pleased to welcome your furry friends with a number of pet-friendly amenities. There is a nightly pet amenity charge of $50 with a portion of the fee donated to Orphans of the Storm, a Chicago-based animal rescue that helps homeless pets in the city. Pets must be under 25 lbs and there is a limit of two pets per guestroom.

Regular check-in is at 3pm and check-out is at 12pm.

No. However, if a guest is not 21 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.

Cancellations must be made 48 hours prior to check-in (by 3:00 PM CST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.