FAQ

Please visit the City of Chicago COVID-19 website for up-to-date information on travel guidelines and requirements for travelers coming to the area.

In alignment with state and county guidelines, guests aged 2 and over, are required to wear face masks in all indoor settings — regardless of vaccination status.

Please maintain six feet of physical distance in public areas and when interacting with Viceroy colleagues and other guests.

Please check with the hotel directly for the most updated information.

The wellbeing of our guests and colleagues is our utmost priority. Learn more about the steps we're taking to create the best guest experience including Viceroy's Promise of Cleanliness.

Daily housekeeping service is available. In compliance with social distancing guidelines and for your safety, we ask guests not to be present in the room during service.

Due to COVID-19, some of our amenities, services, and facilities may be modified or temporarily closed. Please contact the hotel for current status and more information.

Viceroy Chicago offers a seasonal rooftop pool. Visit our Amenities page for more information.

Valet parking is available on property. Parking rates include:

• Overnight - $75.00 (includes unlimited in and out privileges)
• Restaurant - $18.00
• Visitor (non-restaurant) 0-12 hours - $37.00
• Visitor (non-restaurant) 12-24 hours - $75.00

Pets are welcome - subject to a pet fee of USD $50 per night. A portion of the fee is donated to Orphans of the Storm, a Chicago-based animal rescue that helps homeless pets in the city. Pets must be under 25 lbs and there is a limit of two pets per guestroom. Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required.

Please visit our Pet section for more information.

Cancellations must be made 48 hours prior to check-in (by 3:00 PM CST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

Yes. Please contact the hotel to better assist your accommodations or visit our Accessibility page.  

Regular check-in is at 3pm and check-out is at 12pm.

No. However, if a guest is not 21 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.