FAQS

Viceroy Chicago Frequently Asked Questions

General Questions

Cancellations must be made 48 hours prior to check-in (by 3:00 PM CST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

The rooftop pool is open from 8am to 6pm daily. (Seasonally)

Regular check-in is at 3pm where as check-out is at 12pm.

Viceroy Chicago offers overnight valet parking for hotel guests for $72 a night plus taxes and fees.

Viceroy Chicago is pleased to welcome your furry friends for a nightly pet amenity charge of $50 with a weight limit of 25 lbs. Please note there is a limit of two pets per guestroom.

No. However, if a guest is not 21 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.

Yes. Please contact the hotel to better assist your accommodations.