FAQS
Viceroy Chicago Frequently Asked Questions
General Questions
What is the hotel cancellation policy?
Cancellations must be made 48 hours prior to check-in (by 3:00 PM CST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.
What are the rooftop pool hours?
The rooftop pool is open from 8am to 6pm daily. (Seasonally)
What time is check-in and check-out?
Regular check-in is at 3pm where as check-out is at 12pm.
What parking is available at Viceroy Chicago?
Viceroy Chicago offers overnight valet parking for hotel guests for $72 a night plus taxes and fees.
Does Viceroy Chicago welcome pets?
Viceroy Chicago is pleased to welcome your furry friends for a nightly pet amenity charge of $50 with a weight limit of 25 lbs. Please note there is a limit of two pets per guestroom.
Is there a minimum age for check-in?
No. However, if a guest is not 21 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.
Are there ADA accessibility features at this hotel?
Yes. Please contact the hotel to better assist your accommodations.