FAQ

Viceroy Chicago offers a seasonal rooftop pool. Visit our Amenities page for more information.

Valet parking is available on property. Parking rates include:

• Overnight - $75.00 (includes unlimited in and out privileges)
• Restaurant - $18.00
• Visitor (non-restaurant) 0-12 hours - $37.00
• Visitor (non-restaurant) 12-24 hours - $75.00

Pets are welcome subject to a pet fee of USD $50 per night. Pets must be under 25 lbs and there is a limit of two pets per guestroom.

Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required.

Please visit our pet section for more information.

Cancellations must be made 48 hours prior to check-in (by 3:00 PM CST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

Yes. Please contact the hotel to better assist your accommodations or visit our Accessibility page.  

Yes, Viceroy Chicago has a mandatory guest amenities fee per night per room at a nominal charge of $20 per night (plus tax). For more information, please visit our Amenities page.

Regular check-in is at 3pm and check-out is at 12pm.

No. However, if a guest is not 21 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.