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FAQ

Viceroy Chicago Frequently Asked Questions

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  • Are there two-bedroom penthouse suites in Chicago?

    Yes. Viceroy Chicago’s Penthouse Suite features two bedrooms and 1,675 square feet of living space, with sweeping views of Lake Michigan and the Gold Coast.

  • Are there penthouse suites in Chicago with Lake Michigan views?

    Yes. Viceroy Chicago’s Penthouse Suite pairs two bedrooms and 1,675 square feet of living space with sweeping views of Lake Michigan and the Gold Coast from the 16th floor.

  • What hotels in Chicago have penthouse suites?

    Several hotels in Chicago offer penthouse accommodations. In the Gold Coast, Viceroy Chicago’s Penthouse Suite features two bedrooms, 1,675 square feet of living space, and sweeping views of Lake Michigan and the Gold Coast.

  • Where can I find penthouse suites in Chicago?

    For a penthouse stay in Chicago, Viceroy Chicago’s Penthouse Suite sits atop the 16th floor in the Gold Coast. The two-bedroom suite offers 1,675 square feet of living space with sweeping views of Lake Michigan and the Gold Coast.

  • What part of Chicago is the best place to stay?

    Chicago has several distinctive neighborhoods for a stay, including the Gold Coast, River North, Streeterville, and the Loop. The Gold Coast puts you close to the Magnificent Mile, Lake Michigan, dining, shopping, and many of the city’s experiences. Discover a stay in Chicago’s Gold Coast.

  • What hotels have two-bedroom suites in Chicago?

    For more space in the city, select Chicago hotels offer two-bedroom accommodations. At Viceroy Chicago, the Penthouse Suite features two bedrooms, 1,675 square feet of living space, with views of Lake Michigan and the Gold Coast.

  • What hotels in Chicago have suites?

    Chicago offers plenty of options for travelers looking for more room to settle in. In the Gold Coast, Viceroy Chicago offers a collection of hotel rooms and suites, including spacious one-bedroom suites, Lake Michigan views, and the two-bedroom Penthouse Suite.

  • What is the Tourism Improvement District (TDI) fee?

    Starting May 1, 2026, a 1.5% Tourism Improvement District (TID) assessment will be added to all room reservations. This assessment is mandated by the City of Chicago and is calculated on the room rate and any associated room-related charges.     

    The TID supports citywide tourism initiatives, including marketing and convention promotion, helping Chicago remain a top global destination. Please note this assessment is separate from the amenity fee and will appear as a line item on your folio and is collected at the time of booking.

  • Where can I view the menus at Viceroy Chicago?

    Menus for both on-property venues are available online. You can view the full menu for Somerset and the cocktails and small plates menu for Pandan on their respective pages. Menus are updated seasonally.

  • Can I book private dining or a small private room for events at Viceroy Chicago?

    Yes. Viceroy Chicago offers private and semi-private dining and event options at Somerset and Pandan, along with select hotel spaces ideal for celebrations, brunches, and small group gatherings. 

    To explore options, view floor plans, or submit an inquiry, visit the Gather page or contact the sales team directly.

  • Does Viceroy Chicago offer room service, and can I see the room service menu?

    Yes. In-room dining is available, including breakfast, all-day, and late-night options. You can view the menu on your guestroom TV by scanning the QR code or through the Viceroy App, where guests can browse menus and place orders directly from their device.

  • Are there rooftop bars in Chicago with skyline views?

    Yes. Pandan is an 18th-floor rooftop cocktail lounge in Chicago’s Gold Coast, offering city views, Southeast Asian–inspired cocktails, wine, and small plates.

  • Where can I find brunch in Chicago’s Gold Coast?

    Somerset offers brunch in Chicago’s Gold Coast, with a chef-driven menu that blends classic brunch favourites with Mediterranean-inspired flavours. Reservations are recommended, especially on weekends and holidays.

  • Where can I find breakfast in Chicago’s Gold Coast?

    Somerset serves breakfast daily in Chicago’s Gold Coast and is open to both hotel guests and the public.

     

  • What restaurants and bars are at Viceroy Chicago?

    Viceroy Chicago is home to Somerset, a full-service restaurant serving breakfast, brunch, lunch, and dinner, and Pandan, an intimate cocktail bar and lounge located on the 18th-floor rooftop.

  • What restaurants and bars are at Viceroy Chicago?

    Viceroy Chicago is home to Somerset, a full-service restaurant for breakfast, brunch, lunch, and dinner, and Pandan, an intimate bar and lounge located on the 18th-floor rooftop, offering cocktails and small plates.

  • Can I get the mini bar removed prior to arrival?

    We are able to remove your mini bar prior to arrival for a fee of $50 charge.

  • Is there a fee for early departure?

    In the instance that you need to depart the hotel earlier than your original check-out date, a penalty of at least one night's room and tax will be incurred.

  • Is there a minimum age for check-in?

    Yes. Guests must be 21 years or older with valid government-issued identification to check-in to a guestroom.

  • What time is check-in and check-out?

    Regular check-in is at 3:00 PM and check-out is at 12:00 PM.

  • Are there ADA accessibility features at Viceroy Chicago?

    Yes. Please contact the hotel to better assist your accommodations or visit our Accessibility page.  

  • Do you have a loyalty program?

    Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

  • What is the hotel cancellation policy?

    Cancellations must be made 48 hours prior to check-in (by 3:00 PM CST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

  • Does Viceroy Chicago welcome pets?

    Pets are welcome subject to a pet fee of USD $125 per pet per stay. Pets must be under 25 lbs and there is a limit of two pets per guestroom. Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required.

    Please visit our pet section for more information.

  • Is there a pool?

    Viceroy Chicago offers a seasonal rooftop pool. Visit our Amenities page for more information.

  • Is parking available at Viceroy Chicago?

    Valet parking is available on property. Parking rates include:

    • Restaurant (0-2 hours) - $22.00
    • Transient Rate (0-6 hours) - $56.00
    • Overnight (6-24 hours) - $94.00 (includes unlimited in and out privileges)
  • Is there a guest amenities fee?

    Yes, Viceroy Chicago has a mandatory guest amenities fee per night per room at a nominal charge of $27 (plus tax). For more information, please visit our Amenities page.