FAQ
Viceroy Chicago Frequently Asked Questions
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Can I book private dining or a small private room for events at Viceroy Chicago?
Yes. Viceroy Chicago offers private and semi-private dining and event options at Somerset and Pandan, along with select hotel spaces ideal for celebrations, brunches, and small group gatherings.
To explore options, view floor plans, or submit an inquiry, visit the Gather page or contact the sales team directly.
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Can I book private dining or a small private room for events at Viceroy Chicago?
Yes. Viceroy Chicago offers private and semi-private dining and event options at Somerset and Pandan, along with select hotel spaces ideal for celebrations, brunches, and small group gatherings.
To explore options, view floor plans, or submit an inquiry, visit the Gather page or contact the sales team directly.
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Does Viceroy Chicago offer room service, and can I see the room service menu?
Yes. In-room dining is available, including breakfast, all-day, and late-night options. You can view the menu on your guestroom TV by scanning the QR code or through the Viceroy App, where guests can browse menus and place orders directly from their device.
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Does Viceroy Chicago have a rooftop bar or lounge?
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Where can I get brunch at or near Viceroy Chicago?
Somerset is one of the Gold Coast’s go-to spots for brunch, with seasonal dishes served in a bright and stylish setting. Reservations are recommended, especially on weekends and holidays.
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Does Viceroy Chicago offer breakfast on property?
Yes. Somerset serves breakfast every morning, offering a range of classic and seasonal dishes. Hotel guests can charge breakfast to their room for convenience.
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Are extra beds or rollaway beds available?
Yes, rollaway beds are available upon request for an additional fee of $50 per night. Availability may be limited, so we recommend requesting on in advance to ensure your comfort.
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Can I get the mini bar removed prior to arrival?
We are able to remove your mini bar prior to arrival for a fee of $50 charge.
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Is there a fee for early departure?
In the instance that you need to depart the hotel earlier than your original check-out date, a penalty of at least one night's room and tax will be incurred.
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Is there a minimum age for check-in?
Yes. Guests must be 21 years or older with valid government-issued identification to check-in to a guestroom.
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What time is check-in and check-out?
Regular check-in is at 3:00 PM and check-out is at 12:00 PM.
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Are there ADA accessibility features at Viceroy Chicago?
Yes. Please contact the hotel to better assist your accommodations or visit our Accessibility page.
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Do you have a loyalty program?
Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.
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What is the hotel cancellation policy?
Cancellations must be made 48 hours prior to check-in (by 3:00 PM CST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.
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Does Viceroy Chicago welcome pets?
Pets are welcome subject to a pet fee of USD $125 per pet per stay. Pets must be under 25 lbs and there is a limit of two pets per guestroom. Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required.
Please visit our pet section for more information.
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Is there a pool?
Viceroy Chicago offers a seasonal rooftop pool. Visit our Amenities page for more information.
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Is parking available at Viceroy Chicago?
Valet parking is available on property. Parking rates include:
- Restaurant (0-2 hours) - $22.00
- Transient Rate (0-6 hours) - $56.00
- Overnight (6-24 hours) - $94.00 (includes unlimited in and out privileges)
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Is there a guest amenities fee?
Yes, Viceroy Chicago has a mandatory guest amenities fee per night per room at a nominal charge of $25 (plus tax). For more information, please visit our Amenities page.