FAQS
Viceroy Chicago Frequently Asked Questions
Arrival
What time is check-in and check-out?
Regular check-in is at 3pm where as check-out is at 12pm.
Is there a minimum age for check-in?
No. However, if a guest is not 21 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.
What is the hotel cancellation policy?
Cancellations must be made 48 hours prior to check-in (by 3:00 PM CST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.
General
Are there ADA accessibility features at this hotel?
Yes. Please contact the hotel to better assist your accommodations or visit our Accessibility page.
Do you have a loyalty program?
Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.
Is there a guest amenities fee?
Yes, Viceroy Chicago charges a mandatory guest amenities fee per night per room at a nominal charge of $20 per night (plus tax).
Fee includes, but is not limited to, the following:
- AM coffee & tea service in the lobby
- Afternoon refreshment beverage in the lobby
- Use of the Tesla Model X house car (2-mile radius)
- Two hours complimentary bike usage (rental fee after 2 hours)
- Bottled in-room water on arrival
- 15 minute VIP appointment available with “the Provocateur” to map out your stay
- Complimentary shoeshine
- Discounted shopping vouchers to Bloomingdales & Barney’s
- Turndown upon request
- Local phone calls
- Printing services
- State of the art fitness facility & roof deck pool
- Complimentary Wi-Fi
- Digital Newspaper (over 2000 copies)
*Subject to availability and change without notice.
What are the rooftop pool hours?
The rooftop pool is open from 8:00 AM to 6:00 PM daily. (Seasonally)
What parking is available at Viceroy Chicago?
Viceroy Chicago offers overnight valet parking for hotel guests for $75 a night plus taxes and fees.
Does Viceroy Chicago welcome pets?
Viceroy Chicago is pleased to welcome your furry friends for a nightly pet amenity charge of $50 with a weight limit of 25 lbs. Please note there is a limit of two pets per guestroom.