FAQ

Please visit the City of Chicago COVID-19 website for up-to-date information on travel guidelines and requirements for travelers coming to the area.

In alignment with state and county guidelines, guests that are fully vaccinated are not required to wear face masks or practice social distancing in indoor or outdoor settings. Guests that are not fully vaccinated are required to wear face masks and maintain six feet of physical distance in public areas and when interacting with Viceroy colleagues and other guests.

Please check with the hotel directly for the most updated information.

The wellbeing of our guests and colleagues is our utmost priority. Learn more about the steps we're taking to create the best guest experience including Viceroy's Promise of Cleanliness.

Housekeeping service will be provided on request only. In compliance with social distancing guidelines and for your safety, we ask guests not to be present in the room during service.

Due to COVID-19, some of our amenities, services, and facilities may be modified or temporarily closed. Please contact the hotel for current status and more information.

Viceroy Chicago offers a seasonal rooftop pool. Visit our Amenities page for more information.

Valet parking is available on property. Parking rates include:

• Overnight - $75.00 (includes unlimited in and out privileges)
• Restaurant - $18.00
• Visitor (non-restaurant) 0-12 hours - $37.00
• Visitor (non-restaurant) 12-24 hours - $75.00

Viceroy Chicago is pleased to welcome your furry friends with a number of pet-friendly amenities. There is a nightly pet amenity charge of $50 with a portion of the fee donated to Orphans of the Storm, a Chicago-based animal rescue that helps homeless pets in the city. Pets must be under 25 lbs and there is a limit of two pets per guestroom.

Cancellations must be made 48 hours prior to check-in (by 3:00 PM CST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

Yes. Please contact the hotel to better assist your accommodations or visit our Accessibility page.  

Regular check-in is at 3pm and check-out is at 12pm.

No. However, if a guest is not 21 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.