FAQ

Our ski-in and ski-out resort is located on Snowmass Mountain. 

For more information regarding our hotel ADA accessible features, please visit our Accessibility page and our Accommodations page.

The resort has a concierge team that is well versed in all seasonal activities for the Roaring Fork Valley.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Visit our loyalty page for more information and to enroll. 

The dress-code at Viceroy Snowmass is resort casual.

We have Viceroy vehicles available, as well as area taxi services.

Yes, high-speed internet access is available at Viceroy Snowmass  and is included with the resort fee.

Yes, there is cell phone coverage at Viceroy Snowmass. 

Our Four Mountain Sports ski valet runs a shop on the third floor during the Winter months and sells ski and snowboard accessories, as well as apparel and souvenirs.

Guestroom doors are all equipped with adequate locks and each unit has a safe for valuables.

The tap water is perfectly fine to drink and is quite tasty. Bottled water is also available at any of Viceroy Snowmass' restaurants and bars, and through in-room dining.

Viceroy Snowmass is a smoke-free environment.

We welcome guests to send packages to the hotel prior to their stay (skis, bags, Amazon packages, luggage, mail). The rate is $5.00 per item for the first 5 days and then $5.00 additional per day/per package after that.

Yes, guests or friends may order special gifts or requests in advance by contacting the hotel. Any dietary restrictions will be accommodated, as long as the hotel is notified prior.

Viceroy Snowmass is located 8 miles away from the airport. The hotel can secure transportation services, a taxi, or bus transport for individuals or groups. 

Complimentary shared Aspen Airport transfers are provided when booked a minimum of 24 hours prior to arrival. Guaranteed private transfers, all transfers from the private terminal of the Aspen Airport, and transfers arranged inside of 24 hours prior to arrival are available at additional charge.

Yes, please contact the concierge team at Viceroy Snowmass to arrange airport-to-hotel transportation.

Viceroy Snowmass offers transportation to and from Aspen via private vehicles. One way transportation starts at $100 + tax. Please contact the concierge team at Viceroy Snowmass for more information.

Yes, Viceroy Snowmass offers valet parking for $50 per night.

Yes, early check-in or late-check is possible, based upon availability.

Yes. Guests must be 18 years or older with valid government-issued identification to check-in to a guestroom.

Yes, the welcome amenities at Viceroy Snowmass vary from season to season, but typically include beverages (coffee, tea, lemonade, etc.).

Turndown services are offered during the winter season from 5:00 PM - 9:00 PM.

No, the guestrooms at Viceroy Snowmass do not feature welcome amenities. 

Viceroy Snowmass is a dog-friendly hotel that offers services and amenities for your four-legged family members. Pets are welcome subject to a pet fee per night and can stay in our guestrooms if they are under 100 lbs and fully house-trained.

Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required.

Please visit our pet section for more information. 

A 2-bedroom residence offers surrounding views of Snowmass Village, Snowmass Mountain or the Viceroy Resort, depending on the unit's location.

Room rates at Viceroy Snowmass do not include breakfast. However, we frequently offer room packages/promotions that do include breakfast at one of our resort restaurants. 

Standard textile, chambersoft pillows. 100% cotton – hypoallergenic with medium support.

Yes, Viceroy Snowmass features Toro Snowmass, offering upscale Latin-inspired cuisine and an elegant dining experience. The restaurant specializes in bold flavors, fresh ingredients, and a curated selection of wines and cocktails.

Our restaurant hours vary based on seasonality. Please visit our Dining & Nightlife page for more information. 

Our lounge hours are based on seasonality. Please visit our Dining & Nightlife page for more information. 

In-room dining is available. Please view the in-room dining section of our Dining & Nightlife page for current hours and information. 

Parties of 5 and above may call the restaurant to make the reservation. A credit card is required to hold the reservation. All cancellations must be made within 48 hours. Cancellations or no-show guests within 48 hours will be accessed at a $50 per person fee.

For large parties 10 and above, we highly recommend being in a private room. There is a $750 room rental for each private room. Cancellations within the cancellation period will be assessed the room rental fee as well as the individual per person fee.

Yes, based upon availability and Colorado laws. 

During the winter holiday season (December 17 through January 10) all reservations no matter the size will require a credit card to hold the reservation. Cancellation fees will apply to no-shows or cancelled reservations within 24 hours for parties up to 4 and within 48 hours for parties 5 or more.

All cancellations must be made within 48 hours of reservation for parties of 5 or more. Parties up to 4 guests may cancel up to 24 hours ahead of time. Cancellations or no-show guests within the cancellation policy will be accessed a $50 per person fee.

No, breakfast is not complimentary, but guests can dine at on-site restaurants offering a variety of breakfast option.

The pool at Viceroy Snowmass is typically open daily from 8:00 AM to 8:00 PM, but hours may vary seasonally.

Our year-round heated pool and three soaking tubs are located on the property and available to hotel guests. The water temperature of the pools varies based upon the season. Generally, the pool is 90-93F, and the hot tubs are 101-102F.

Private, outdoor classes and lessons are available by request. Our in-house instructor can accommodate all styles and experience levels.

Yes, you may pre-book activities through our concierge service. Please view our activities page website for "must-do" activities and recommendations from our concierge.