FAQ

Please visit the Pitkin County Travel website for up-to-date information on travel guidelines and requirements for travelers coming to the area.

For stays November 18, 2022, and beyond:
All rooms (except 3 bedrooms and penthouses) cancel 30+ days prior to arrival with no penalty. Cancel within 30 days of arrival 100% non-refundable.

3 Bedroom and Penthouses cancel 45+ days prior to arrival with full penalty of 33% deposit is non-refundable. Cancel within 45 days of arrival 100% non-refundable.

In light of new COVID-19 variants and airline cancellations, we highly recommend travel insurance for all guests.

In alignment with state and county guidelines, there is no mask mandate in place at the current time.

Please maintain six feet of physical distance in public areas and when interacting with Viceroy colleagues and other guests.

Please check with the hotel directly for the most up-to-date information.

Please contact the hotel for current status and more information.

Yes, we request that all guests/pets be out of the room during the time of service in order for our housekeeping staff to perform the requested services.

The wellbeing of our guests and colleagues is our utmost priority. Learn more about the steps we're taking to create the best guest experience including Viceroy's Promise of Cleanliness.

For more information regarding our hotel ADA accessible features, please visit our Accessibility page and our Accessible Rooms page.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Visit our loyalty page for more information and to enroll. 

The resort has a concierge team that is well versed in all seasonal activities for the Roaring Fork Valley.

Our ski-in and ski-out resort is located on Snowmass Mountain. 

The dress-code at Viceroy Snowmass is resort casual.

Yes, the welcome amenities at Viceroy Snowmass vary from season to season, but typically include beverages (coffee, tea, lemonade, etc.).

We have Viceroy vehicles available, as well as area taxi services.

Yes, high-speed internet access is available at Viceroy Snowmass  and is included with the resort fee.

Yes, there is cell phone coverage at Viceroy Snowmass. 

Our Four Mountain Sports ski valet runs a shop on the third floor during the Winter months and sells ski and snowboard accessories, as well as apparel and souvenirs.

Guestroom doors are all equipped with adequate locks and each unit has a safe for valuables.

The tap water is perfectly fine to drink and is quite tasty. Bottled water is also available at any of Viceroy Snowmass' restaurants and bars, and through in-room dining.

Viceroy Snowmass is a smoke-free environment.

We welcome guests to send packages to the hotel prior to their stay (skis, bags, Amazon packages, luggage, mail). The rate is $5.00 per item for the first 5 days and then $5.00 additional per day/per package after that.

Yes, guests or friends may order special gifts or requests in advance by contacting the hotel. Any dietary restrictions will be accommodated, as long as the hotel is notified prior.

Viceroy Snowmass is located 8 miles away from the airport. The hotel can secure transportation services, a taxi, or bus transport for individuals or groups. 

Complimentary shared Aspen Airport transfers are provided when booked a minimum of 24 hours prior to arrival. Guaranteed private transfers, all transfers from the private terminal of the Aspen Airport, and transfers arranged inside of 24 hours prior to arrival are available at additional charge.

Viceroy Snowmass offers transportation to and from Aspen via private vehicles. One way transportation starts at $100 + tax. Please contact the concierge team at Viceroy Snowmass for more information.

Yes, please contact the concierge team at Viceroy Snowmass to arrange airport-to-hotel transportation.

Onsite overnight parking is available at $55.​00 per day/per car.

Parking fees may change per season. Please contact the hotel for more information.

Yes, early check-in or late-check is possible, based upon availability.

No there is no minimum age to check-in. However, if a guest is not 18 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.

Turndown service will not be offered during the summer season, however, please contact our guest services team for any guestroom needs that you may have during your stay.

Room rates at Viceroy Snowmass do not include breakfast. However, we frequently offer room packages/promotions that do include breakfast at one of our resort restaurants. 

No, the guestrooms at Viceroy Snowmass do not feature welcome amenities. 

Standard textile, chambersoft pillows. 100% cotton – hypoallergenic with medium support.

Viceroy Snowmass is a dog-friendly hotel that offers services and amenities for your four-legged family members. Pets are welcome subject to a pet fee per night and can stay in our guestrooms if they are under 100 lbs and fully house-trained.

Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required.

Please visit our pet section for more information. 

Our restaurant hours vary based on seasonality. Please visit our Dining & Nightlife page for more information. 

Our lounge hours are based on seasonality. Please visit our Dining & Nightlife page for more information. 

In-room dining is available. Please view the in-room dining section of our Dining & Nightlife page for current hours and information. 

Yes, based upon availability and Colorado laws. 

All cancellations must be made within 48 hours of reservation for parties of 5 or more. Parties up to 4 guests may cancel up to 24 hours ahead of time. Cancellations or no-show guests within the cancellation policy will be accessed a $50 per person fee.

During the winter holiday season (December 17 through January 10) all reservations no matter the size will require a credit card to hold the reservation. Cancellation fees will apply to no-shows or cancelled reservations within 24 hours for parties up to 4 and within 48 hours for parties 5 or more.

Parties of 5 and above may call the restaurant to make the reservation. A credit card is required to hold the reservation. All cancellations must be made within 48 hours. Cancellations or no-show guests within 48 hours will be accessed at a $50 per person fee.

For large parties 10 and above, we highly recommend being in a private room. There is a $750 room rental for each private room. Cancellations within the cancellation period will be assessed the room rental fee as well as the individual per person fee.

A semi-private area is available near the back of TORO Kitchen & Lounge. It may be reserved for parties of 10 or more. There is a $700 food & beverage minimum required.

Our onsite swimming pool and two hot tubs are located on the property and available to hotel guests. The water temperature of the pools varies based upon the season. Generally, the pool is 90-93F, and the hot tubs are 101-102F.

Private, outdoor classes and lessons are available by request. Our in-house instructor can accommodate all styles and experience levels.

Yes, you may pre-book activities through our concierge service. Please view our activities page website for "must-do" activities and recommendations from our concierge.