FAQ
Viceroy Kopaonik Frequently Asked Questions
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Is there an age minimum for check-in?
The minimum age to check-in is 18 years of age. If a guest is not 18 years or older, a parent or guardian of the guest is to assume full liability for any and all proper charges and other obligations incurred by the guest at the resort, as well as for any and all injuries or damage caused by the guest to any person or property at the resort.
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What time is check-out at the hotel? Is late check-out possible?
Vreme odjave je do 11:00 prepodne. Kasna odjava do 02:00 popodne je dostupna uz doplatu u iznosu od 50 EUR.
Please contact our Front Desk for more information.
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What time is check-in at the hotel? Is early check-in possible?
Vreme prijave je nakon 03:00 popodne. Ranije prijavljivanje u hotel je moguće uz doplatu i zavisi od dostupnosti.
Please contact our Front Desk for more information.
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Can you smoke at the resort?
All guestrooms are smoke-free environments. Naš hotel ima Pique Ski bar u kome je dozvoljeno pušenje.
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Is the water safe for drinking? Is bottled water served at the hotel?
The tap water at the resort is safe for drinking. Bottled water is available at any of the restaurants/bars or through in-room dining.
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Is there a gift shop on property? When is it open? What does it sell?
U prizemlju naše skijašnice je tokom zimskih meseci otvorena prodavnica u kojoj se prodaju dodaci za skijanje i snoubording, kao i odeća i suveniri.
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Is there high-speed internet access? What is the cost?
Yes, high-speed internet access is included as part of the resort accommodation fee.
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Can I receive mail and packages at the hotel?
We welcome guests to send packages to the resort prior to their stay.
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Da li u hotelskom objektu postoji dežurna lekarska služba kojoj gosti mogu da se obrate za pomoć?
Da, hotel ima pedijatra koji pruža usluge medicinske pomoći svim članovima porodice. This specialized pediatrician service is open to all Viceroy Kopaonik visitors, ensuring that families have convenient access to healthcare during their stay. Located on the -2 level, next to the gym.
Radno vreme:
Jutarnji
09:00 - 11:00 prepodneVečernji
04:00 - 06:00 popodne -
Are pets welcome at the hotel? What facilities and services are available for pets?
Dozvoljeni su kućni ljubimci (težine do 15 kg) uz dnevnu doplatu od 20 EUR po ljubimcu. U slučaju dužeg boravka, gostima se naplaćuju samo prva četiri dana boravka.
Posetite naš odeljak o kućnim ljubimcima za više informacija.
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Are children welcome at the resort? What facilities and services are available for children?
Da, Viceroy Kopaonik Serbia je hotel namenjen porodičnom odmoru koji nudi sledeće sadržaje i usluge. Obratite se šefu konsijerža na recepciji za više informacija.
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Da li rizort u ponudi ima parking?
Parking in hotel garage is 25 EUR per day.
Neki paketi soba uključuju parking za jedno vozilo po sobi po boravku. Za više informacija posetite stranicu s ponudama.
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Does the resort offer transportation to and from neighboring cities?
Private vehicles for up to 4 passengers are available. Please contact the Front Desk for more information.
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Is public transportation accessible from the hotel?
Yes, the resort has Viceroy vehicles available as well as area taxi services. Please contact our Front Desk for more information.
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May I pre-book airport to resort transportation?
Yes, this can be done through the reservations team or if on the property, through the concierge desk.
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How far is the hotel from the airport and what airport/resort transportation options are available?
The resort is 289 kilometres/180 miles away from the airport on highway E-75. The resort can secure guaranteed private or shared transfers to and from Belgrade (BEG) or Niš (INI) airport at a charge.
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Kakva je politika hotela u slučaju otkaza rezervacije?
Politike otkazivanja i plaćanja zavise od sezone, cene aranžmana i ponude. Za više informacija obratite se timu za rezervacije.
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Da li je hotel Viceroy Kopaonik otvoren tokom sezone?
Da. Hotel Viceroy Kopaonik je otvoren tokom zimske sezone, počevši od decembra.
