Karaman Suite living area with mountain view

FAQ

Viceroy Kopaonik Frequently Asked Questions

General Topics

The cancellation and payment policies vary by season and are based on the rate or offer/package. Contact guest reservations for more information.

The resort is 289 kilometres/180 miles away from the airport on highway E-75. The resort can secure guaranteed private or shared transfers to and from Belgrade (BEG) or Niš (INI) airport at a charge.

Yes, this can be done through the reservations team or if on the property, through the concierge desk.

Yes, the resort has Viceroy vehicles available as well as area taxi services. Please contact our Front Desk for more information.

Private vehicles for up to 4 passengers are available. Please contact the Front Desk for more information.

On-site valet parking is available at the resort. Self-parking is not available. Winter season 1st of December – 31st of March is 25 EUR per day, and summer season 01st of April – 30th of November is 10 EUR per day.

Some resort room packages include parking for one vehicle per guest room per stay. Visit our offers page for more information.

Yes, Viceroy Kopaonik Serbia is a family-friendly resort and offers the following facilities and services. Please contact the concierge for more information.

Pets (up to 15 kg) are allowed, with a surcharge of 20 € per pet per day. If the stay is longer, guest will be charged only for first 4 days of the stay.

Please visit our pet section for more information.

Yes, the resort offers a pediatrician, providing healthcare services tailored to the needs of families. This specialized pediatrician service is open to all Viceroy Kopaonik visitors, ensuring that families have convenient access to healthcare during their stay. Located on the -2 level, next to the gym.

Hours:
Morning
9:00 AM - 11:00 AM

Evening
4:00 PM - 6:00 PM

We welcome guests to send packages to the resort prior to their stay.

Yes, high-speed internet access is included as part of the resort accommodation fee.

Our ski valet runs a shop on the ground floor during the winter months selling ski and snowboard accessories as well as apparel and souvenirs.

The tap water at the resort is safe for drinking. Bottled water is available at any of the restaurants/bars or through in-room dining.

All guestrooms are smoke-free environments. The resort does have a designated smoking area at Pique Ski Bar.

Arrival

Check-in time is 3:00 PM. Early check-in is possible and is based on availability with an additional charge.

Please contact our Front Desk for more information.

Check-out time is 11:00 AM. Late check-out until 2:00 PM is available with a surcharge of 50 EUR.

Please contact our Front Desk for more information.

The minimum age to check-in is 18 years of age. If a guest is not 18 years or older, a parent or guardian of the guest is to assume full liability for any and all proper charges and other obligations incurred by the guest at the resort, as well as for any and all injuries or damage caused by the guest to any person or property at the resort.