Karaman Suite living area with mountain view

FAQ

Viceroy Kopaonik Frequently Asked Questions

COVID-19

We ask all guests to review local authorities' travel guidance and health advisories for COVID-19 travel restrictions before you book and travel. Please visit the Republic of Serbia Ministry of Foreign Affairs website for more information.

All resort guests are required to wear face masks and maintain six feet of physical distance in public areas and when interacting with Viceroy colleagues and other guests.

Please check with the hotel directly for the most updated information.

Housekeeping service will be provided on request only. In compliance with social distancing guidelines and for your safety, we ask guests not to be present in the room during service.

General Topics

Season
December 10 - December 28, 2021
January 7 - February 10, 2022
February 20 - March 26, 2022

Reservation Guarantee: Room reservations must be guaranteed with valid Credit Card number. Hotel accepts VISA, Master Card and American Express. Please be informed that your credit card will be charged in the amount of 100 % of your stay 30 days before arrival. This amount is non-refundable.

Cancellation Policy: Cancellation of the booking, free of charge, can be done 30 days before arrival until 15:00 h, hotel time. Later cancellation and No Show will be charged 100% of outstanding stay total.

All guests are subject to an authorization on their debit or credit card, in the amount of 70 EUR per stay, for incidental charges in addition to their estimated room and tax charges. Guests may not check-in without physically presenting a valid debit or credit card.

Peak
December 29, 2021 - January 6, 2022
February 11 – February 19, 2022

Reservation Guarantee: Room reservations must be guaranteed with valid Credit Card number. Hotel accepts VISA, Master Card and American Express. Please be informed that your credit card will be charged in the amount of 100 % of your stay 24 hours within making your reservations. This amount is non-refundable.

Cancellation Policy: Reservation cannot be cancelled without charge. Cancellation, modification, or no show will be charged 100% of the booking value.

All guests are subject to an authorization on their debit or credit card, in the amount of 70 EUR per stay, for incidental charges in addition to their estimated room and tax charges. Guests may not check-in without physically presenting a valid debit or credit card.

Remainder of Year:

Reservation Guarantee: Room reservations must be guaranteed with valid Credit Card number. Hotel accepts VISA, Master Card and American Express. Please be informed that your credit card will be charged in the amount of 100 % of your stay 7 days before arrival. This amount is non-refundable.

Cancellation Policy: Cancellation of the booking, free of charge, can be done 7 days before arrival until 15:00 h, hotel time. Later cancellation and No Show will be charged 100% of outstanding stay total.

All guests are subject to an authorization on their debit or credit card, in the amount of 70 EUR per stay, for incidental charges in addition to their estimated room and tax charges. Guests may not check-in without physically presenting a valid debit or credit card.

The resort is 289 kilometres/180 miles away from the airport on highway E-75. The resort can secure guaranteed private or shared transfers to and from Belgrade (BEG) or Niš (INI) airport at a charge.

Yes, this can be done through the reservations team or if on the property, through the concierge desk.

Yes, the resort has Viceroy vehicles available as well as area taxi services. Please contact our Front Desk for more information.

Private vehicles for up to 4 passengers are available. Please contact the Front Desk for more information.

Viceroy Kopaonik Serbia family-friendly resort offering an array of activities for all ages, including our Generation V Kids' Club for the younger generation who need a little more inspiration and supervision on how to best enjoy the mountain.

Well-behaved dogs are welcome on the Pique Ski Bar terrace only. Service animals are allowed within the resort for persons with disabilities. 

We welcome guests to send packages to the resort prior to their stay.

Yes, high-speed internet access is included as part of the resort accommodation fee.

Our ski valet runs a shop on the ground floor during the winter months selling ski and snowboard accessories as well as apparel and souvenirs.

The tap water at the resort is safe for drinking. Bottled water is available at any of the restaurants/bars or through in-room dining.

All guestrooms are smoke-free environments. The resort does have designated smoking areas in the public spaces.

Arrival

Check-in time is 2:00 PM (14:00). Early check-in is possible and is based on availability. Please contact our Front Desk for more information.

Check-out is at 12:00 PM. Late check-out is possible and is based on availability. Please contact our Front Desk for more information.

The minimum age to check-in is 18 years of age. If a guest is not 18 years or older, a parent or guardian of the guest is to assume full liability for any and all proper charges and other obligations incurred by the guest at the resort, as well as for any and all injuries or damage caused by the guest to any person or property at the resort.