FAQ

Viceroy Kopaonik Frequently Asked Questions

COVID-19

Yes, guests are required to wear face masks and maintain six feet of physical distance while in an indoor space and when interacting with Viceroy colleagues and other guests.

Housekeeping service will be provided on request only. In compliance with social distancing guidelines and for your safety, we ask guests not to be present in the room during service.

General Topics

Reservations must be canceled 7 days prior to arrival date, 3:00 PM local hotel time to avoid a one night's room, and tax charge.

The resort is 289 kilometres/180 miles away from the airport on highway E-75. The resort can secure guaranteed private or shared transfers to and from Belgrade (BEG) or Niš (INI) airport at a charge.

Yes, this can be done through the reservations team or if on the property, through the concierge desk.

Yes, the resort has Viceroy vehicles available as well as area taxi services. Please contact our Front Desk for more information.

Private vehicles for up to 4 passengers are available. Please contact the Front Desk for more information.

Viceroy Kopaonik Serbia family-friendly resort offering an array of activities for all ages, including a kid zone for the younger generation who need a little more inspiration and supervision on how to best enjoy the mountain.

Well behaved dogs are welcome on the Pique Ski Bar terrace only. Service animals are allowed within the resort for persons with disabilities. 

We welcome guests to send packages to the resort prior to their stay.

Yes, high-speed internet access is included as part of the resort accommodation fee.

Our ski valet runs a shop on the ground floor during the Winter months selling ski and snowboard accessories as well as apparel and souvenirs.

The tap water at the resort is safe for drinking. Bottled water is available at any of the restaurants/bars or through in-room dining.

All guestrooms are smoke-free environments. The resort does have designated smoking areas in the public spaces.

Arrival

Check-in time is 2:00 PM. Early check-in is possible and is based on availability. Please contact our Front Desk for more information.

Check-out is at 12:00 PM. Late check-out is possible and is based on availability. Please contact our Front Desk for more information.

The minimum age to check-in is 18 years of age. If a guest is not 18 years or older, a parent or guardian of the guest is to assume full liability for any and all proper charges and other obligations incurred by the guest at the resort, as well as for any and all injuries or damage caused by the guest to any person or property at the resort.