FAQ

We ask all guests to review local authorities' travel guidance and health advisories for COVID-19 travel restrictions before you book and travel. Please visit the Republic of Serbia Ministry of Foreign Affairs website for more information.

If there is a confirmed case of COVID-19 with one or more guests, the guest(s) need to provide a positive PCR test as evidence at the time of cancellation. Pandemic-caused state of emergency or governmental travel restrictions imposed. The hotel allows rebooking until March 31, 2022. 

In light of new COVID-19 variants and international airline cancellations, we highly recommend travel insurance for all guests.

All hotel guests are required to wear face masks and maintain six feet of physical distance in public areas and when interacting with Viceroy colleagues and other guests.

Please check with the hotel directly for the most updated information.

Due to COVID-19, some of our amenities, services, and facilities may be modified or temporarily closed. Please contact the resort for current status and more information.

Housekeeping service will be provided on request only. In compliance with social distancing guidelines and for your safety, we ask guests not to be present in the room during service.

The wellbeing of our guests and colleagues is our utmost priority. Learn more about the steps we're taking to create the best guest experience including Viceroy's Promise of Cleanliness.

The resort is 289 kilometres/180 miles away from the airport on highway E-75. The resort can secure guaranteed private or shared transfers to and from Belgrade (BEG) or Niš (INI) airport at a charge.

Yes, this can be done through the reservations team or if on the property, through the concierge desk.

Yes, the resort has Viceroy vehicles available as well as area taxi services. Please contact our Front Desk for more information.

Private vehicles for up to 4 passengers are available. Please contact the Front Desk for more information.

On-site valet parking is available at the resort. Self-parking is not available. Winter season 1st of December – 31st of March is 25 EUR per day, and summer season 01st of April – 30th of November is 10 EUR per day.

Some resort room packages include parking for one vehicle per guest room per stay. Visit our offers page for more information.

Viceroy Kopaonik Serbia family-friendly resort offering an array of activities for all ages, including our Generation V Kids' Club for the younger generation who need a little more inspiration and supervision on how to best enjoy the mountain.

Pets (up to 15 kg) are allowed, with a surcharge of 20 € per pet per day. If the stay is longer, guest will be charged only for first 4 days of the stay.

Please visit our pet section for more information.

We welcome guests to send packages to the resort prior to their stay.

Yes, high-speed internet access is included as part of the resort accommodation fee.

Our ski valet runs a shop on the ground floor during the winter months selling ski and snowboard accessories as well as apparel and souvenirs.

The tap water at the resort is safe for drinking. Bottled water is available at any of the restaurants/bars or through in-room dining.

All guestrooms are smoke-free environments. The resort does have a designated smoking area at Pique Ski Bar.

Check-in time is 3:00 PM. Early check-in is possible and is based on availability with an additional charge.

Please contact our Front Desk for more information.

Check-out time is 11:00 AM. Late check-out until 2:00 PM is available with a surcharge of 50 EUR.

Please contact our Front Desk for more information.

The minimum age to check-in is 18 years of age. If a guest is not 18 years or older, a parent or guardian of the guest is to assume full liability for any and all proper charges and other obligations incurred by the guest at the resort, as well as for any and all injuries or damage caused by the guest to any person or property at the resort.