How can I make changes to my reservation?
Please contact your booking agent. If booked direct, please contact the Viceroy reservations team by email at [email protected].
What are the reservation team's opening hours?
Our reservations office is open from 9:00 AM to 6:00 PM on weekdays. However, reservations are also available at other times through our reception team.
Do you have interconnecting rooms available?
Yes, interconnecting rooms are available. Please visit our Accommodations page for more information.
Do rooms have a balcony or terrace?
Guestrooms offer a variety of non-balcony, balcony and terrace options. Please visit our Accommodations page for more information.
Is there an age minimum for check-in?
The minimum age to check-in is 18 years of age. If a guest is not 18 years or older, a parent or guardian of the guest is to assume full liability for any and all proper charges and other obligations incurred by the guest at the resort, as well as for any and all injuries or damage caused by the guest to any person or property at the resort.
What time is check-out at the resort? Is late check-out possible?
Check-out time is 12:00 PM. Late check-out is based on availability and an extra charge may apply.
Please contact our Front Desk for more information.
What time is check-in at the resort? Is early check-in possible?
Check-in time is 3:00 PM. Early check-in is based on availability and an extra charge may apply.
Please contact our Front Desk for more information.
Is payment required on check-in?
At check-in, a hold on your credit card may be placed to cover the remaining amount of the accommodation and any estimated incidentals through your check-out date. Such hold may not be released for 72-hours from your check-out date or longer, at the discretion of your card issuer. Without a physically presented valid debit or credit card, guests may not check-in.
Can I organize an event at the resort?
Yes, for more information please visit our Meetings & Event page or email [email protected].
Are there international plug adapters available?
Yes, please contact the front desk for more information.