How can I buy a room/restaurant/spa voucher?
Please contact the Viceroy reservation team by email at [email protected].
Can I receive mail and packages at the resort?
Guests are welcome to send packages to the resort prior to their stay.
Can the hotel facilities be used by non-guests?
Yes, subject to availability and pre-booking confirmation.
Is the water safe for drinking? Is bottled water served at the resort?
The tap water at the resort is safe for drinking. Bottled water is available at any of the restaurants and bars or through in-room dining.
Does the resort have laundry service available?
Yes, the resort offers laundry service. Contact the front desk for more information.
Is there high-speed Internet access at the resort?
Yes, high-speed internet access is available in guestrooms and public areas.
Can you smoke at the resort?
All guestrooms are smoke-free environments. The resort does have designated smoking areas in the public space.
Are there adults-only areas at the hotel?
Yes, the spa, the spa outdoor pool area and spa café are only available to adults and children over the age of 15 years old.
Does the resort have a spa?
Yes. The Spa by Viceroy, opening in Spring 2025, will feature eight treatment rooms, three experiential suites, a beauty salon, a private outdoor pool, an indoor wellness wet and relaxation area, a Turkish bath, a Finnish Sauna, and herbal and salt steam room. Access to facilities is available upon confirmation of a treatment booking.
Visit our Spa & Fitness page for more information.
Does reception operate 24-hours?
Yes, the resort reception operates 24-hours.