Can I receive mail and packages at the hotel?
We welcome guests to send packages to the resort prior to their stay.
Are there on-property healthcare services available to guests?
Yes, the resort offers a pediatrician, providing healthcare services tailored to the needs of families. This specialized pediatrician service is open to all Viceroy Kopaonik visitors, ensuring that families have convenient access to healthcare during their stay. Located on the -2 level, next to the gym.
Hours:
Morning
9:00 AM - 11:00 AM
Evening
4:00 PM - 6:00 PM
Are pets welcome at the hotel? What facilities and services are available for pets?
Pets (up to 15 kg) are allowed, with a surcharge of 20 € per pet per day. If the stay is longer, guest will be charged only for first 4 days of the stay.
Please visit our pet section for more information.
Are children welcome at the resort? What facilities and services are available for children?
Yes, Viceroy Kopaonik Serbia is a family-friendly resort and offers the following facilities and services. Please contact the concierge for more information.
Does the resort offer parking?
Parking in hotel garage is 25 EUR per day.
Some resort room packages include parking for one vehicle per guest room per stay. Visit our offers page for more information.
Does the resort offer transportation to and from neighboring cities?
Private vehicles for up to 4 passengers are available. Please contact the Front Desk for more information.
Is public transportation accessible from the hotel?
Yes, the resort has Viceroy vehicles available as well as area taxi services. Please contact our Front Desk for more information.
May I pre-book airport to resort transportation?
Yes, this can be done through the reservations team or if on the property, through the concierge desk.
How far is the hotel from the airport and what airport/resort transportation options are available?
The resort is 289 kilometres/180 miles away from the airport on highway E-75. The resort can secure guaranteed private or shared transfers to and from Belgrade (BEG) or Niš (INI) airport at a charge.
What is the hotel's cancellation policy?
The cancellation and payment policies vary by season and are based on the rate or offer/package. Contact Guest Reservations for more information.