• Read more about What time is check-in at the resort? Is early check-in possible?

The check-in time is 3:00 PM. Early check-in is possible, based upon availability.

• Read more about Can I receive mail and packages at the resort?

Yes, packages can be mailed from the resort and incoming mail can be sent to the resorts address. Please contact the concierge for more information.

• Read more about Can drones be used on the property?

For the privacy, safety, and overall comfort of all our guests, we kindly request that any drone usage on the property be submitted for pre-approval by management. We adhere to strict policies to ensure that we maintain a secure environment without disruptions.

• Read more about Is smoking allowed at the resort?

Smoking is not permitted in the Villas. It is permitted in outdoor spaces but please be respectful of the health of other guests.

• Read more about Are children welcome at the resort? What facilities and services are available for children?

Yes, Sugar Beach, A Viceroy Resort is a family-friendly resort and offers the following facilities and services. Please contact the concierge for more information.

• Read more about Are pets welcome at the resort? What facilities and services are available for pets?

Well-behaved pets are welcome in select guestrooms, resort public areas (excluding bars and restaurants) and poolside and spa facilities.

Please advise the resort that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived. Proof of documentation is required.

Please visit our pet section for more information.

• Read more about Are pets welcome at the resort? What facilities and services are available for pets?

Yes, Sugar Beach, A Viceroy Resort is a pet-friendly resort and offers the following amenities upon request. A $150 US per night pet fee applies.

• Dog bedding
• Bowls
• Water and treats 

• Read more about Do you have a loyalty program?

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

• Read more about What is the resort's cancellation policy?

A deposit of the first 3 nights room rate plus tax and service will be charged at the time of booking. Remaining balance will be charged 21 days prior to arrival. January 3 - December 21 cancel 21 days prior to arrival with no penalty. Cancel within 21 days of arrival and forfeit the entire stay.

Please contact the resort for questions or for more information.

• Read more about Is there an age minimum for check-in?

The minimum age to check-in is 18 years of age. If a guest is not 18 years or older, a parent or guardian of the guest is to assume full liability for any and all proper charges and other obligations incurred by the guest at the resort, as well as for any and all injuries or damage caused by the guest to any person or property at the resort.