Are there welcome amenities in the lobby for arriving guests?
Yes, the resort generally provides a refreshing welcome beverage as well as cool towels upon arrival.
What is the appropriate dress on property?
Barefoot is acceptable in most facilities during the day and night. However, guests are to wear sandals or flip flops as well as t-shirts (sleeves or sleeveless) when visiting restaurants for breakfast, lunch and dinner.
How far is the Resort from beach?
Viceroy Riviera Maya is on the beach with Villas ranging directly beachfront to Villas in the jungle a few moments from the beach. The pool, restaurant, bar and lounge all overlook the ocean and are only steps away.
Does Viceroy Riviera Maya welcome pets?
Pets are welcome subject to a pet fee of $50 per night (meals are additional) and pets must weigh under 20 lbs.
Please visit our pet section for more information.
Does Viceroy Riviera Maya allow children to stay at the resort?
Viceroy Riviera Maya welcomes children 12 years old and up.
Do you have a loyalty program?
Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more or enroll in this program.
What are my options for parking at the hotel?
Valet parking is available at the hotel for $60 plus parking tax (electric vehicle parking is $73 plus parking tax).
Santa Monica does not allow overnight parking on the streets. All hotels in Santa Monica charge for overnight parking.
What time is check-in and check-out?
Check in time is at 3:00 PM and check out is at 11:00 AM. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your reservation.
Please note there is a half day rate (half of best available rate) for staying in your room until 3:00 PM. Checking out after 3:00 PM warrants a full day rate based on hotel availability.
Is there a minimum age for check-in?
Yes, the minimum age for checking in at Viceroy Santa Monica is 18 years of age.
Can I receive mail and packages at the hotel?
We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.