Do the guestrooms have mini-bars?
Yes, all Viceroy Riviera Maya guestrooms have a fully stocked mini-bar at an extra charge.
Does the rate include breakfast?
Some of our rates include breakfast.
What categories are available and what are the differences?
We offer a number of different Villas - from Beachfront to Jungle. Please review our Accommodations Page to compare these room types.
What type of pillows are placed on each bed?
We provide down pillows on each bed, and can substitute pillows for hypo-allergenic if you need.
May I pre-book, airport-to-hotel transportation?
Yes, please coordinate this with our Concierge.
What other airport/hotel transportation options are available?
Our Concierge can arrange roundtrip private transportation is available from Cancun International Airport (approximately $300 USD + taxes).
How far is the resort from the airport?
The resort is 40 miles south of Cancun International Airport (CUN).
Is early check-in or late check-out possible?
Early check-in or late check-out is based on availability and an extra charge may apply.
Do you have taxis available?
Yes, our Concierge can coordinate all your transportation needs.
What is the recommended currency?
Mexican Pesos or American dollars are accepted everywhere.