Can you recommend vendors that the hotel endorses?
Yes, we will be happy to provide with our recommended vendors. If you decide to bring your own vendors, these have to be pre-approved by your wedding coordinator.
Is it less expensive to host a wedding during winter or summer?
Summer is low season, allowing us to be more flexible.
Can food and beverage be brought from outside?
All food and beverage must be provided by Viceroy Riviera Maya. Corkage fees may apply for specialty bottles brought from outside with previous approval of your wedding coordinator.
What does a typical wedding at Viceroy Riviera Maya costs?
The cost varies depending on many factors, including the number of guests, the number of nights you stay and special requests.
Are there any consulates in the vicinity?
In Cancun there are consulates from The US, Spain, Italy, France, Germany, Japan, Argentina, Norway, Belgium, Belize, Brazil, Canada, Chile, Cuba, Denmark, Finland, UK, Guatemala, Holland, Poland, Switzerland and Sweden.
Is the water safe for drinking? Is bottled water served at the hotel?
Water is potable but we do not recommend it for drinking. Purified water is served at the hotel and provided at no cost in the guest room.
What are the locks and additional security devices on the guestroom doors?
All guestroom doors are locked from inside, there is a safety deposit box in each villa.
Is there cell phone coverage at the property?
There is cell phone coverage at the property mainly at the main pool and by the lobby area. Guests must verify with their US carriers if their services include reception in foreign cities which most of them do.
Is there high-speed Internet access?
High speed wire and wireless internet is available in all the villas and at the restaurant area at no extra charge.
What are the ADA accessibility features at the hotel?
Our hotel features the following American Disability Act accessible features:
- Some guestrooms feature mobility-accessible doors
- Some restaurants are accessible
- Main entrance is accessible
- Route to accessible guest rooms is accessible
- Service animals are allowed for persons with disabilities