Viceroy Los Cabos Frequently Asked Questions
Viceroy Los Cabos is now offering departure COVID-19 testing in partnership with St. Luke's Hospital. Appointments can be scheduled through our concierge team at email@example.com. A minimum of 24 hours is required. Guests must pay for a testing fee and can present their receipt at the front desk to receive a resort credit good towards food and beverage or spa treatments (up to $30 per guest for U.S. entry and up to $200 per guest for other countries).
- Antigen Test - Available on-site at the resort (required to return to the US). The cost starts at $30 per person with email results typically in two to four hours*
- PCR Test - Available on-site at the resort (limited hours) and at a St. Luke's Hospital clinic. Two locations are available, including San Jose del Cabo (five minutes by car) or Cabo San Lucas (thirty-five minutes by car). The cost is $200 per person with results typically in forty-eight to seventy-two hours*.
- Clinic Locations:
- Clinic Hours:
- Monday through Friday from 8:00 AM to 7:00 PM
- Saturday through Sunday from 9:00 AM to 2:00 PM
In the event that a guest tests positive, we will coordinate an extended stay offer that will allow the guest to remain on property and quarantine away from other hotel guests.
Always check with the CDC, WHO and/or your home/next destination authorities for pandemic travel requirements. Note that airlines require a negative test to board flights to the U.S.
Terms & Conditions:
- Rates are in USD and per test per person.
- The labs processing the tests are open Monday through Friday and not on weekends, so results will take longer for tests done on weekends. Should there be a drastic rise in cases, results may be delayed.
- Tests with alternate organizations other than St. Luke's Hospital will not qualify for credit.
- Credit does not apply to certain discounted rates.
You may be asked to complete a risk factor questionnaire to assess travelers arriving in Los Cabos. Click here to download the latest copy from the Los Cabos Hotel Association.
Yes, guests are required to wear face masks and maintain six feet of physical distance while in an indoor space and when interacting with Viceroy colleagues and other guests.
Housekeeping service will be provided on request only. In compliance with social distancing guidelines and for your safety, we ask guests not to be present in the room during service.
The resort is located just moments from downtown San Jose del Cabo. The cities of Cabo San Lucas and San Jose del Cabo are often referred to as Los Cabos. Los Cabos is located at the base of the Baja peninsula in the state of Baja California Sur on the far western coast of Mexico, where the Sea of Cortez meets the Pacific Ocean.
San Jose del Cabo and Cabo San Lucas are safe, welcoming areas. You can walk around with no cause for concern.
There are no requirements for obtaining immunizations or vaccinations before traveling to Cabo San Lucas.
Cabo San Lucas is typically warm and sunny throughout the year, with an average temperature of 78°F (26°C). Occasional rains can be expected in the stormier months from August to October. Winters are generally cooler and nights can be chilly on the water. Late summer is hot, with an average daytime temperature in the high 90°F (32°C.) and warm nights.
Mexico uses 110V electricity, just like the United States and Canada. If you are coming from Europe or Asia, you will need to obtain the proper adapters, which may include a three-prong to two-prong adapter.
Mexican Pesos or US Dollars.
Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card. We apologize in advance for any inconvenience this may cause our guests. For security purposes, third-party booking will only be processed via wire transfer and not via credit card. Guests must present their credit card with a valid photo ID upon check-in at the hotel.
Major airlines with service at the San Jose Del Cabo Airport include American Airlines, Alaska Airlines, America West, AeroMexico Continental, and United Airlines.
Viceroy Los Cabos is pleased to provide private transfers for both guests arriving at San Jose del Cabo or the private airport located in Cabo San Lucas. Our concierge team can assist with arrangements.
Yes, our Concierge can coordinate all your transportation needs.
Downtown San Jose del Cabo is approximately 7 minutes away by taxi or 10 minutes by complimentary bicycle. Cabo San Lucas is approximately 25 minutes away by taxi.
Yes, Viceroy Los Cabos welcomes families with children to the resort.
The resort is on the beach with rooms and suites offering a variety of scenery including sweeping views of the Sea of Cortez. The pool, restaurant, bar and lounge all overlook the beach and are only steps away.
Complimentary high speed internet and Wi-Fi are available in-room and throughout all public spaces at the resort.
Yes, the resort provides a refreshing welcome beverage upon arrival.
Water is potable but we do not recommend it for drinking. Purified water is served at the hotel and provided at no cost in the guest room.
There are swimmer-friendly beaches just a short trip away where you can experience amazing snorkeling, SUP and swimming. The nearest beach is Palmilla's Beach, located approximately 10 minutes by car from the resort.
Due to strong currents, we advise against swimming at the beach adjacent to the resort.
Yes, for your safety, we offer an on-site doctor. There are also several hospitals located in Cabo San Lucas.
Yes, you can buy them, but you cannot take them back to the United States. If you are returning to Canada, it is allowed, but be aware of counterfeits.
Early check-in or late check out is based on availability and an extra charge may apply.
The resort is 13 miles south (approx. 25 minutes) from San Jose del Cabo International Airport (SJD).
Yes, airport transportation to and from the hotel can be set up through the concierge.