A Group Of People On A Beach Next To The Ocean

FAQ

Viceroy Sugar Beach Frequently Asked Questions

COVID-19

We ask all guests to review local authorities' travel guidance and health advisories for COVID-19 travel restrictions before you book and travel. Please visit the Saint Lucia Tourism Authority website for information on mandatory travel requirements. https://www.stlucia.org/en/covid-19/

Sugar Beach, A Viceroy Resort is now offering departure COVID-19 testing on property. All tests are administered by a physician and results will be sent via email within 24 hours. Appointments can be scheduled through your personal butler team upon your arrival to the resort.

For 2022, any required testing will be billed directly to the guest at the following prices:  

  • Antigen Test - The cost is $60.00 USD + tax per person, per test.
  • PCR Test - The cost is $200.00 USD + tax per person, per test.

*Please check Government requirements for reentry prior to departure as this is subject to change.

In light of new COVID-19 variants and airline cancellations, we highly recommend travel insurance for all guests. Current hotel cancellation policies remain in effect regardless of COVID-19 circumstances.

All resort guests are required to wear face masks and maintain six feet of physical distance in public areas and when interacting with Viceroy colleagues and other guests.

Please check with the hotel directly for the most updated information.

General Topics

A deposit of the first 3 nights room rate plus tax and service will be charged at the time of booking. Remaining balance will be charged 21 days prior to arrival. January 3 - December 21 cancel 21 days prior to arrival with no penalty. Cancel within 21 days of arrival and forfeit the entire stay.

Please contact the resort for questions or for more information.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

Yes, Sugar Beach, A Viceroy Resort is a pet-friendly resort and offers the following amenities upon request. A $150 US per night pet fee applies.

  • Dog bedding
  • Bowls
  • Water and treats 

Yes, Sugar Beach, A Viceroy Resort is a family-friendly resort and offers the following facilities and services. Please contact the concierge for more information.

  • Sugar Club for children 4-12 years old.
  • Spice Club for tweens and teens.
  • Babysitting services are available at an additional charge; advance reservation is required

Smoking is not permitted in the Villas. It is permitted in outdoor spaces but please be respectful of the health of other guests.

Yes, packages can be mailed from the resort and incoming mail can be sent to the resorts address. Please contact the concierge for more information.

Arrival

The check-in time is 3:00 PM. Early check-in is possible, based upon availability.

The check-out time is at 12:00 PM. Late check-out is possible, based upon availability.

Food and Beverage

Please visit our Dining & Nightlife page for current hours of operation.

In-room dining is available. Please view the in-room dining section of our Dining & Nightlife page for current hours and information.