Yes, we offer departure experiences. 

Departure Experience:

Guests are met at their airline's check-in desk, expedited through the process, and escorted to the Trident Suite. Once at the FBO, they enjoy:

• Private in-house Security processing
• Personal lounge introduction and assistance
• Gourmet snack plate and a range of premium beverages
• Shower facilities and complimentary Wi-Fi
• Private buggy transfer from the FBO to the aircraft

Departure Rate: USD $380.00 per guest (children aged 2–11 receive 50% off the adult rate)

Yes, we offer options for airport meet and greets. 

Expedited Clearance on Arrival:
Upon arrival, a representative will meet you inside the arrival lounge with a sign bearing your name. You will be escorted through a dedicated immigration line and assisted in the baggage hall. After completing formalities, you will be guided to the Sugar Beach airport desk for your onward transfer.
Rate: US$100 per person

Trident Suite St. Lucia – VIP Airside Services

Enjoy a seamless and luxurious airport experience with Trident Suite's VIP airside services. Guests bypass the busy main terminal while meeting all immigration, customs, and health requirements, allowing for a private, efficient, and relaxing arrival or departure.

Arrival Experience: Guests are met at the bottom of the aircraft stairs by a Trident Suite representative holding a sign. A private buggy transfers them directly to the Trident Suite FBO, where they enjoy:

• Private Immigration, Customs, and Health processing
• Welcome beverages, snacks, and refresh towels
• Complimentary high-speed Wi-Fi
• Checked luggage transfer directly to the FBO
• Ground transportation arranged at the FBO door

Arrival Rate: USD $350.00 per guest (children aged 2–11 receive 50% off the adult rate)

In-room dining is available. Please view the in-room dining section of our Dining & Nightlife page for current hours and information. 

Please visit our Dining & Nightlife page for current hours of operation.

The check-out time is at 12:00 PM. Late check-out is possible, based upon availability.

The check-in time is 3:00 PM. Early check-in is possible, based upon availability.

Yes, packages can be mailed from the resort and incoming mail can be sent to the resorts address. Please contact the concierge for more information.

For the privacy, safety, and overall comfort of all our guests, we kindly request that any drone usage on the property be submitted for pre-approval by management. We adhere to strict policies to ensure that we maintain a secure environment without disruptions.

Smoking is not permitted in the Villas. It is permitted in outdoor spaces but please be respectful of the health of other guests.

Yes, Sugar Beach, A Viceroy Resort is a family-friendly resort and offers the following facilities and services. Please contact the concierge for more information.

• V Team Kids Club
  • Sugar Club - 4-11 years old
  • Spice Club - tweens and teens
  • Children under the age of 4 and under are welcome but must be accompanied by an adult.
• Babysitting services are available at an additional charge; advance reservation is required

Well-behaved pets are welcome in select guestrooms, resort public areas (excluding bars and restaurants) and poolside and spa facilities.

Please advise the resort that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived. Proof of documentation is required.

Please visit our pet section for more information.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

A deposit of the first 3 nights room rate plus tax and service will be charged at the time of booking. Remaining balance will be charged 21 days prior to arrival. January 3 - December 21 cancel 21 days prior to arrival with no penalty. Cancel within 21 days of arrival and forfeit the entire stay.

Please contact the resort for questions or for more information.