FAQ

We ask all guests to review local authorities' travel guidance and health advisories for COVID-19 travel restrictions before you book and travel. Please visit the Saint Lucia Tourism Authority website for information on mandatory travel requirements. https://www.stlucia.org/en/covid-19/

In light of new COVID-19 variants and airline cancellations, we highly recommend travel insurance for all guests. Current hotel cancellation policies remain in effect regardless of COVID-19 circumstances.

Face masks are optional and at the guest's discretion.

Please check with the hotel directly for the most updated information.

The wellbeing of our guests and colleagues is our utmost priority. Learn more about the steps we're taking to create the best guest experience including Viceroy's Promise of Cleanliness.

A deposit of the first 3 nights room rate plus tax and service will be charged at the time of booking. Remaining balance will be charged 21 days prior to arrival. January 3 - December 21 cancel 21 days prior to arrival with no penalty. Cancel within 21 days of arrival and forfeit the entire stay.

Please contact the resort for questions or for more information.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

Yes, Sugar Beach, A Viceroy Resort is a pet-friendly resort and offers the following amenities upon request. A $150 US per night pet fee applies.

• Dog bedding
• Bowls
• Water and treats 

Yes, Sugar Beach, A Viceroy Resort is a family-friendly resort and offers the following facilities and services. Please contact the concierge for more information.

• Sugar Club for children 4-12 years old.
• Spice Club for tweens and teens.
• Babysitting services are available at an additional charge; advance reservation is required

Smoking is not permitted in the Villas. It is permitted in outdoor spaces but please be respectful of the health of other guests.

Yes, packages can be mailed from the resort and incoming mail can be sent to the resorts address. Please contact the concierge for more information.

The check-in time is 3:00 PM. Early check-in is possible, based upon availability.

The check-out time is at 12:00 PM. Late check-out is possible, based upon availability.

Please visit our Dining & Nightlife page for current hours of operation.

In-room dining is available. Please view the in-room dining section of our Dining & Nightlife page for current hours and information.