Viceroy Sugar Beach Frequently Asked Questions
Are face coverings and social distancing required?
Yes, guests are required to wear face masks and maintain six feet of physical distance while in an indoor space and when interacting with Viceroy colleagues and other guests.
Are all amenities and services currently available?
The resort’s Rainforest Spa and Dive Center services are currently unavailable. Guests are encouraged to bring their own snorkel gear to utilize while on property.
St. Lucia is currently in Phase 1 of reopening. The traditional experiences that St. Lucia is known for will be available in a limited capacity. In Phase 1 plans there is no access to sites and attractions outside of the resort facility.
Phase 2 is currently set to begin August 1, 2020 (date subject to change). A limited number of tours may have the ability to be booked through the resort directly. The Sugar Beach team will work with guests directly to arrange safe experiences.
For current information on travel to St. Lucia, please visit www.stlucia.org/en/covid-19.
What additional steps are you taking to protect guests?
What is the resort's cancellation policy?
For stays from June 2020 to Oct 31, 2020, there is a 7-day cancellation policy. For stays from November 1, 2020 to Dec 21, 2020, there is a 14-day cancellation policy. Please contact the resort for questions or for more information.
Do you have a loyalty program?
Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.
Are pets welcome at the resort? What facilities and services are available for pets?
Yes, Sugar Beach, A Viceroy Resort is a pet-friendly resort and offers the following amenities upon request. A $150 US per night pet fee applies.
- Dog bedding
- Water and treats
Are children welcome at the resort? What facilities and services are available for children?
Yes, Sugar Beach, A Viceroy Resort is a family-friendly resort and offers the following facilities and services. Please contact the concierge for more information.
- Sugar Club for children 4-12 years old.
- Spice Club for tweens and teens.
- Babysitting services are available at an additional charge; advance reservation is required
Is smoking allowed at the resort?
Smoking is not permitted in the Villas. It is permitted in outdoor spaces but please be respectful of the health of other guests.
Can I receive mail and packages at the resort?
Yes, packages can be mailed from the resort and incoming mail can be sent to the resorts address. Please contact the concierge for more information.
What time is check-in at the resort? Is early check-in possible?
The check-in time is 3:00 PM. Early check-in is possible, based upon availability.
What time is check-out at the resort? Is late checkout possible?
The check-out time is at 12:00 PM. Late check-out is possible, based upon availability.
Food and Beverage
What are the operating hours of the restaurants and bars?
Please visit our Dining & Nightlife page for current hours of operation.
Is room service available?
In-room dining is available. Please view the in-room dining section of our Dining & Nightlife page for current hours and information.