A Group Of People On A Beach Next To The Ocean

FAQ

Viceroy Sugar Beach Frequently Asked Questions

COVID-19

Sugar Beach, A Viceroy Resort is now offering departure COVID-19 testing on property. All tests are administered by a physician and results will be sent via email within 72 hours. Appointments can be scheduled through your personal butler team upon your arrival to the resort.

  • Antigen Test (US) - Provided complimentary for up to 2 guests when staying 5 nights or more (multi-bedroom villas/residences will receive 2 complimentary antigen tests per bedroom). For guests staying less than 5 nights or for any additional guests, pricing is $60 per test. Results are sent within 48-72 hours via email.
  • PCR Test (UK & EU) - Available at $250.00 per person, per test. Results will be sent within 48-72 hours via email. Guests staying a minimum of 5 nights or more that require PCR testing will receive a one-time $60.00 per person resort credit*.

The above policy of complimentary testing and credits is valid for 2021 bookings only.

For 2022, any required testing will be billed directly to the guest at the following prices:  

  • Antigen Test (US) - The cost is $60.00 USD + tax per person, per test.
  • PCR Test (UK & EU) - The cost is $250.00 USD + tax per person, per test.

*Please check Government requirements for reentry prior to departure as this is subject to change.

We ask all guests to review local authorities' travel guidance and health advisories for COVID-19 travel restrictions before you book and travel. Please visit the Saint Lucia Tourism Authority website for information on mandatory travel requirements. https://www.stlucia.org/en/covid-19/

Resort

The Resort offers many services and amenities now available for you to enjoy. This includes our Fitness center, The Rainforest Spa, private boat tours, and non-motorized waters sports such as kayaking, paddle boarding, scuba diving, and snorkeling.

While boat trips are allowed, guests will not be permitted to disembark into the community. Boat Tours such as sunset cruises, half-day or full-day sailing trips, may be confirmed.

Destination

St. Lucia Ministry of Health has issued island protocols of operation affecting all off-property activities and services. These may be functioning at reduced capacity or on pause. Please contact the resort directly for additional information or questions at sb.concierge@viceroyhotelsandresorts.com.

At this time a limited number of tours may be booked through the resort directly. Our Concierge Team will be delighted to assist you in confirming local site and activity experiences for you.

All resort guests are required to wear face masks and maintain six feet of physical distance in public areas and when interacting with Viceroy colleagues and other guests.

Please check with the hotel directly for the most updated information.

Once daily housekeeping service. In compliance with social distancing guidelines and for your safety, we ask guests not to be present in the room during service.

General

For stays from June 2020 to Oct 31, 2020, there is a 7-day cancellation policy. For stays from November 1, 2020 to Dec 21, 2020, there is a 14-day cancellation policy. Please contact the resort for questions or for more information.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

Yes, Sugar Beach, A Viceroy Resort is a pet-friendly resort and offers the following amenities upon request. A $150 US per night pet fee applies.

  • Dog bedding
  • Bowls
  • Water and treats 

Yes, Sugar Beach, A Viceroy Resort is a family-friendly resort and offers the following facilities and services. Please contact the concierge for more information.

  • Sugar Club for children 4-12 years old.
  • Spice Club for tweens and teens.
  • Babysitting services are available at an additional charge; advance reservation is required

Smoking is not permitted in the Villas. It is permitted in outdoor spaces but please be respectful of the health of other guests.

Yes, packages can be mailed from the resort and incoming mail can be sent to the resorts address. Please contact the concierge for more information.

Arrival

The check-in time is 3:00 PM. Early check-in is possible, based upon availability.

The check-out time is at 12:00 PM. Late check-out is possible, based upon availability.

Food and Beverage

Please visit our Dining & Nightlife page for current hours of operation.

In-room dining is available. Please view the in-room dining section of our Dining & Nightlife page for current hours and information.