FAQ

Viceroy Sugar Beach Frequently Asked Questions

COVID-19

Please visit the Saint Lucia Tourism Authority website for information on mandatory entry requirements. https://www.stlucia.org/en/covid-19/

Resort

The Resort offers many services and amenities now available for you to enjoy. This includes our Fitness center, The Rainforest Spa, private boat tours, and non-motorized waters sports such as kayaking, paddle boarding, scuba diving, and snorkeling.

While boat trips are allowed, guests will not be permitted to disembark into the community. Boat Tours such as sunset cruises, half-day or full-day sailing trips, may be confirmed.

Destination

St. Lucia Ministry of Health has issued island protocols of operation affecting all off-property activities and services. These may be functioning at reduced capacity or on pause. Please contact the resort directly for additional information or questions at sb.concierge@viceroyhotelsandresorts.com.

At this time a limited number of tours may be booked through the resort directly. Our Concierge Team will be delighted to assist you in confirming local site and activity experiences for you.

Yes, guests are required to wear face masks and maintain six feet of physical distance while in an indoor space and when interacting with Viceroy colleagues and other guests.

Once daily housekeeping service. In compliance with social distancing guidelines and for your safety, we ask guests not to be present in the room during service.

General

For stays from June 2020 to Oct 31, 2020, there is a 7-day cancellation policy. For stays from November 1, 2020 to Dec 21, 2020, there is a 14-day cancellation policy. Please contact the resort for questions or for more information.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

Yes, Sugar Beach, A Viceroy Resort is a pet-friendly resort and offers the following amenities upon request. A $150 US per night pet fee applies.

  • Dog bedding
  • Bowls
  • Water and treats 

Yes, Sugar Beach, A Viceroy Resort is a family-friendly resort and offers the following facilities and services. Please contact the concierge for more information.

  • Sugar Club for children 4-12 years old.
  • Spice Club for tweens and teens.
  • Babysitting services are available at an additional charge; advance reservation is required

Smoking is not permitted in the Villas. It is permitted in outdoor spaces but please be respectful of the health of other guests.

Yes, packages can be mailed from the resort and incoming mail can be sent to the resorts address. Please contact the concierge for more information.

Arrival

The check-in time is 3:00 PM. Early check-in is possible, based upon availability.

The check-out time is at 12:00 PM. Late check-out is possible, based upon availability.

Food and Beverage

Please visit our Dining & Nightlife page for current hours of operation.

In-room dining is available. Please view the in-room dining section of our Dining & Nightlife page for current hours and information.