What are the locks and additional security devices on the guestroom doors?
All guestroom doors are locked from inside, there is a safety deposit box in each villa.
Is there cell phone coverage at the property?
There is cell phone coverage at the property mainly at the main pool and by the lobby area. Guests must verify with their US carriers if their services include reception in foreign cities which most of them do.
Is there high-speed Internet access?
High speed wire and wireless internet is available in all the villas and at the restaurant area at no extra charge.
What are the ADA accessibility features at the hotel?
Our hotel features the following American Disability Act accessible features:
- Some guestrooms feature mobility-accessible doors
- Some restaurants are accessible
- Main entrance is accessible
- Route to accessible guest rooms is accessible
- Service animals are allowed for persons with disabilities
Is there one "must see" local attraction?
Our top attractions in the area are Tulum and Chichen Itza archaeological sites.
Can sports activities (ex: snorkeling) be pre-booked?
Yes, our concierge can schedule a wide selection of personalized activities like scuba lessons, parasailing, jet skis rentals, yoga and hikes.
What type of yoga is available at the property?
Yoga class is available on request by a certified teacher who practices Vynasa Flow, Hatha and Prenatal Yoga. Guests are offered daily yoga from 10am to 11am at an extra charge and previous reservation.
What is the water temperature of the pools?
Water in the pool is 80F.
How safe is the swimming at the beach?
Our beach is perfect for swimming & snorkeling there are a few rocks on the shore so we offer diving shoes to get into the water.
May guests make special requests for dietary restrictions?
Yes, if they are allergic or restricted for something in special our Executive Chef will offer something aside the menu.