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Val des Pitons
P.O. Box 251
La Baie de Silence, Soufriere Saint Lucia
T: +1 758 456 8000
F: +1 718 744 2003
Email

Reservations:
USA: +1 800 235 4300 International: +1 758 456 8000
Reservations
Telephone Reservations

Guestroom Reservations
800 235 4300
(From US and Canada)

International Callers
758 456 8000

Group Reservations

+1 758 456 8000

+44 845 217 7844 (UK)

+1 305 864 4569 (USA)

 Best Rate Guaranteed | Best Rates Anywhere Here Online | Learn More

St Lucia Hotel Room Reservations

When you book directly with Viceroy Hotels and Resorts, you can expect the best rates, superior customer service and the benefits of special offers. Our website offers the lowest Internet rates for any Viceroy location worldwide. Unlike many online travel sites, we do not charge online booking fees.


  





Meal Plans

BP (Breakfast Plan) – Includes Full English or Continental breakfast

MAP (Modified American Plan) – Includes Full English or Continental breakfast and dinner (no drinks)

AI (All-Inclusive) - Includes breakfast, lunch, dinner, wine by the glass, and house brand cocktails and spirits.

  • All Meal Plans include Room Service with US$18.00 delivery charge to be billed to the guests' incidentals
  • All accommodations include a daily allocation of complimentary mini bar beverages ( Sodas, local beer and local water). Additional mini bar beverages and snacks available at the prevailing menu price.

Meal Plan Supplements: Items on menus and cocktail lists that are NOT included in the AI package and other meal plans are all highlighted. Room service and bottled water are NOT
included in any meal plan.

Cancellation Policy

The cancellation policy for the resort varies based on seasonality and particular packages and/or promotions. Below is the standard cancellation policy:

  • January 1 - December 18: Please cancel at least 21 days in advance of arrival to avoid penalty. Cancellation made within 21 days of arrival are non-refundable and will forfeit entire stay.
  • December 19 – December 31: Please cancel 90 days in advance of arrival to avoid penalty. Cancellation made within 90 days of arrival are non-refundable and will forfeit entire stay.

Hurricane Policy

If a hurricane warning is in effect for Saint Lucia during a guest stay, no change fees will be imposed for those who wish to move their dates to another time.  Our resort staff will assist on rebooking the reservation within one year from original date of arrival, increased rates may apply, and based on availability. Standard cancellation applies no cancellation fees will be waived

Any cancellations outside of the above policy would incur the normal penalties per the cancellation policy stated on the original reservation confirmation. Should guests be unable to leave the hotel due to storm, or flight restrictions, and need to extend their stay, Storm Extension Rates will be offered on a case by case situation and based on availability. 

Guarantee Policy

The Deposit policy for the resort varies based on seasonality and particular packages and/or promotions. Below is the Deposit policy:

  • January 1 - December 18: A three night room and tax deposit is required at the time of booking.  The remaining balance will be collected 21 Days prior to arrival.
  • December 19 – December 31: A 50% deposit is required at the time of booking.  The remaining balance will be collected 90 days prior to arrival.
For bookings where multiple policies apply the strictest policy will be implemented.