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Playa Xcalacoco Frac 7
77710 Playa del Carmen
Riviera Maya, Quintana Roo Mexico
T: +52 984 877 3000
F: +52 984 877 3001

800 578 0281

General Spa & Fitness Information

Located at the center of our luxury Riviera Maya resort amidst a lush tropical landscape, the spa's circular configuration echoes the holistic philosophy that guides WAYAK, the Spa at Viceroy Riviera Maya's experience and inspires our marine and herbal treatments. Highly trained staff helps to restore, rejuvenate and refresh guests through the massages, facials, body treatments and body wraps that are offered. Viceroy full-service "jungle spa" in the Riviera Maya also features a beachfront studio fitness fully equipped and a Mayan Temazcal, sweat lodge.

The Spa Features:

  • 2 Steam rooms
  • 2 Jacuzzis
  • Indoor/Outdoor Couples suites
  • Yoga lessons at the pier
  • His and Hers dressing areas
  • Jungle Spa Suite

Enjoy the Spa Experience

The Wayak Spa experiences last at least 50 minutes. We seek to create a sanctuary of relaxation, harmony and well-being together with nature.

Arrival to the Spa and Etiquette

We recommend arriving 30 minutes prior to your scheduled appointment; this gives you enough time to familiarize yourself with the facilities. Please note that appointments end on time, regardless of the start time.

Medical Conditions

Please notify to your spa reservations agent any medical condition that we should know before the spa experience at the time of your reservation, alcohol consumption before, during or after treatment is not recommended. You will be asked to fill out a medical form upon arrival, so we can improve your experience by adapting it to your needs and requirements.

Cancellation Policy

For any modification to your reservation (postpone and/or cancel), please notify the Spa 6 hours before the booked time, in order to avoid any charges for the service. The cancellation of a package, Mayan experiences and / or private lessons, is required 24 hours in advance. Missed appointments without notification will be subject to 100% charge for the reserved service.

Taxes and Tips

All our prices are in USD and are subject to change without notice; the final bill will be expressed in dollars. A 16% VAT has been included in all Spa services and packages. A 15% gratuity is recommended and can be added to your account upon request.

*Occasionally some services may not be available.