Reopening July 1, 2020
Learn more about the steps we're taking to create the best experiences for our guests.
Playa Xcalacoco Frac 7
Playa del Carmen
Riviera Maya, Quintana Roo 77710 Mexico
Phone: +52 984 877 3000
Fax: +52 984 877 3001
Guestroom Reservations (US and Canada): +1 800 578 0281
Guestroom Reservations (Mexico): 01 800 012 3569
International: +52 984 877 3002
Email: vrm.reservations@viceroyhotelsandresorts.com
Please click here to manage existing reservations.
Phone: +52 984 877 3000
Email: butlerservice@viceroyhotelsandresorts.com
Please click here to start your search.
Mexico Inquiries:
Brenda Hidalgo
Phone: +52 1 998-293-0507
Email: brenda.hidalgo@viceroyhotelsandresorts.com
US Inquiries:
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