FAQ

Viceroy LErmitage Beverly Hills Frequently Asked Questions

COVID-19

Yes, guests are required to wear face masks and maintain six feet of physical distance while in an indoor space and when interacting with Viceroy colleagues and other guests.

Housekeeping service will be provided on request only. In compliance with social distancing guidelines and for your safety, we ask guests not to be present in the room during service.

General

For more information regarding our hotel ADA accessible features, please visit our accessibility page.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Visit our loyalty page for more information and to enroll. 

Cancellations must be made 48 hours prior to check-in (3 PM PST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Standard Wi-Fi is made complimentary to hotel guests in all public spaces throughout the hotel and in guestrooms. High speed wireless can be purchased for up to three devices for $17.95/day. View our accommodations page for a list of the additional amenities that we offer. 

The heated rooftop pool at Viceroy L'Ermitage Beverly Hills is open for swimming from 9:30 AM to 6:30 PM daily.

We like to know who is checking into the hotel, so we can assist in customizing your experience. If we know that you are coming with your children, and we know how old they are, we can help you with determining activities in the area or within the hotel.

Pets are always welcome to accompany guests at Viceroy L'Ermitage Beverly Hills (one dog per room). All dogs must not exceed 40 pounds and must be well trained. Pet stays are subject to a $150 fee.  Learn more about our pet amenities and services.

Arrival

No, there is no minimum age to check-in. However, if a guest is not 18 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.

Check-in time is at 3:00 PM and check-out is at 12:00 PM. We will do our best to accommodate early arrivals and late check-outs and fees may apply.

We cannot guarantee either early or late check-in, but as with all special requests, we will always note it in your reservation. If we have availability and a guest is not scheduled to check-in to your room, we can offer a 3:00 PM late check-out at the rate of $150. Please note: there is a half-day rate (half of your current rate) for staying in your room until 6 PM, and checking out after 6:00 PM warrants a full day rate (based on the best available rate of the hotel). Again, late check-out is only based on availability and with confirmation from the front desk.

Viceroy L'Ermitage Beverly Hills offers a touchless self -overnight parking for $55 a night plus taxes and fees. Day parking is $16 and event parking is $18.

The City of Beverly Hills does not allow overnight street parking and all hotels in the area charge for overnight parking.