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FAQ

Viceroy LErmitage Beverly Hills Frequently Asked Questions

COVID-19

Please visit the County of Los Angeles Public Health website for up-to-date information on travel guidelines and requirements for travelers coming to the area.

In alignment with state and county guidelines, guests that are fully vaccinated are not required to wear face masks or practice social distancing in indoor or outdoor settings. Guests that are not fully vaccinated are required to wear face masks and maintain six feet of physical distance in public areas and when interacting with Viceroy colleagues and other guests.

Please check with the hotel directly for the most updated information.

Housekeeping service will be provided on request only. In compliance with social distancing guidelines and for your safety, we ask guests not to be present in the room during service.

General

Valet parking is available on property. Parking rates include:

Overnight - $60.00 (per night)
Visitor Parking - $16.00

For more information regarding the ADA accessible features at Viceroy L'Ermitage Beverly Hills, please visit our accessibility page.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Visit our loyalty page for more information and to enroll. 

Cancellations must be made 24 hours prior to arrival to avoid a penalty of one night's room and tax. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Standard Wi-Fi is made complimentary to Viceroy L'Ermitage Beverly Hills guests in all public spaces throughout the hotel and in guestrooms. High speed wireless can be purchased for up to three devices for $17.95/day. View our accommodations page for a list of the additional amenities that we offer. 

The heated rooftop pool at Viceroy L'Ermitage Beverly Hills is open for swimming from 9:30 AM to 6:30 PM daily.

We like to know who is checking into the hotel, so we can assist in customizing your experience. If we know that you are coming with your children, and we know how old they are, we can help you with determining activities in the area or within the hotel.

Pets are always welcome to accompany guests at Viceroy L'Ermitage Beverly Hills and we have got all the goodies you need to keep your pet pampered. All dogs must not exceed 40 pounds and must be well trained (one dog per room). Pet stays are subject to a one-time $50 fee. Learn more about our pet amenities and services.

Arrival

No, there is no minimum age to check-in. However, if a guest is not 18 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.

Check-in time is at 3:00 PM and check-out is at 12:00 PM. We will do our best to accommodate early arrivals and late check-outs and fees may apply.

We cannot guarantee either early or late check-in, but as with all special requests, we will always note it in your reservation. If we have availability and a guest is not scheduled to check-in to your room, we can offer a 3:00 PM late check-out at the rate of $150. Please note: there is a half-day rate (half of your current rate) for staying in your room until 6 PM, and checking out after 6:00 PM warrants a full day rate (based on the best available rate of the hotel). Again, late check-out is only based on availability and with confirmation from the front desk.

Viceroy L'Ermitage Beverly Hills offers touchless self-overnight parking, day parking, and event parking. Effective February 1st, 2021, the below nightly rates apply (plus taxes and fees).

  • Overnight parking: $60
  • Day parking: $18
  • Event parking: $20

The City of Beverly Hills does not allow overnight street parking and all hotels in the area charge for overnight parking.