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The Guild

Welcome to The Guild

Viceroy Hotel Group dedicates itself, whenever and wherever possible, to providing special recognition and privileges to your valued clients. We will make certain that your client is aware that benefits are associated with doing business with your organization as a result of this earned status.

Program Benefits

4-HOUR RESPONSE TIME

Phone calls, emails, etc. will be returned within 4 hours.

WRITTEN CONFIRMATION

Written confirmation of a reservation or a status update on a request will be sent by the end of your business day.

FIRST IN PRIORITY IN CLEARING SPACE

For requested room category, bed type, rollaway and connecting rooms.

FIRST PRIORITY ON ROOM REQUESTS

For requested room category, bed type, rollaway and connecting rooms.

NO WALK POLICY

Your guests will have a guaranteed reservation and will not be relocated during sold-out situations.

COMPLIMENTARY CUSTOMIZED AMENITY

Based on information provided to us, your clients will receive a customized amenity that will create an “authentic surprise” or a “defining moment” with a note acknowledging your agency (and your name if provided).

COMPLIMENTARY BREAKFAST

Breakfast for two persons per bedroom (either a per person
breakfast credit or complimentary breakfast).

PERSONAL WARM WELCOME

Hotel management will personally welcome your guest(s) on behalf of your agency (always at resorts, at city hotels by request).

FRONT DESK

Front desk will refer to the relationship between the hotel and your agency (and your name if provided) at check in.

GENERAL MANAGER'S HANDWRITTEN WELCOME NOTE

Handwritten note referencing the relationship between the hotel and your agency (and your name if provided) will be provided to guest(s).

LATE CHECK-OUT

Complimentary 4:00 PM (2:00 PM for city hotels) departure upon request based on availability.

SPECIAL AGENT RATE FOR SITE INSPECTIONS

Based upon availability.

"THE GUILD INSIDER"

All members will receive advance electronic communications of important messages, promotions, new hotels, etc., prior to the public press release or announcement of such information.

Guild Ambassador Contacts

Please select the name of the property below for contact information: