The guild

The Guild

Welcome to The Guild

Your company is one of 25 agencies selected for 2018. Viceroy Hotel Group dedicates itself, whenever and wherever possible, to providing special recognition and privileges to your valued clients. We will make certain that your client is aware that benefits are associated with doing business with your organization as a result of this earned status.

Program benefits

4-HOUR RESPONSE TIME

Phone calls, emails, etc. will be returned within 4 hours.

WRITTEN CONFIRMATION

Written confirmation of a reservation or a status update on a request will be sent by the end of your business day.

FIRST IN PRIORITY IN CLEARING SPACE / FIRST PRIORITY IN ROOM REQUESTS

For requested room category, bed type, rollaway and connecting rooms.

NO WALK POLICY

Your guests will have a guaranteed reservation and will not be relocated during sold-out situations.

COMPLIMENTARY, CUSTOMIZED AMENITY, ACTIVITY, OR SERVICE

Based on information given to us, your clients will receive a customized amenity, activity or service that will create a pleasant surprise or a defining moment with a note acknowledging the agency (and your name if provided)

PERSONAL WARM WELCOME

Hotel management will personally welcome your guest(s) on behalf of your agency (Mandatory at Resorts, City hotels only when requested).

FRONT DESK

Front desk will refer to the relationship between the hotel and your agency (and your name if provided) at check-in.

GENERAL MANAGERS'S HANDWRITTEN WELCOME NOTE

Handwritten note referencing the relationship between the hotel and your agency (and your name if provided) will be provided to guest(s).

LATE CHECK OUT

Complimentary 4 p.m. departure upon request based on availability.

SPECIAL AGENT RATE FOR SITE INSPECTIONS

Based upon availability.

SPECIAL AGENT INCENTIVES

Hotels will offer special incentives for Guild Members only throughout the year.

"THE GUILD INSIDER"

All members will receive advance electronic communications of important messages, promotions, new hotels, etc.,
prior to the public press release or announcement of such information.

Guild Ambassador contacts

Click to Download Team Directory

Please select the name of the property below for contact information:

NICHOLAS A. MONTELEONE
Vice President, Sales-Americas •  Florida Regional Office
+1 305  588 6559 •  nick.monteleone@viceroyhotelgroup.com

JANE O’SHEA
Vice President Sales, Europe •  London Regional Office
+44 7801 456 798 •  jane.oshea@viceroyhotelgroup.com

ANDREA SIMS
Director of Sales, Leisure, Europe •  London Regional Office
+44 739 320 1134 • andrea.sims@viceroyhotelgroup.com

NICOLA LUNDQVIST
Regional Director of Marketing, Europe •  London Regional Office
+44 7939 288 969 • nicola.lundqvist@viceroyhotelgroup.com