The Guild

Phone calls, emails, etc. will be returned within 4 hours.

Written confirmation of a reservation or a status update on a request will be sent by the end of your business day.

For requested room category, bed type, rollaway and connecting rooms.

For requested room category, bed type, rollaway and connecting rooms.

Your guests will have a guaranteed reservation and will not be relocated during sold-out situations.

Based on information provided to us, your clients will receive a customized amenity that will create an “authentic surprise” or a “defining moment” with a note acknowledging your agency (and your name if provided).

Breakfast for two persons per bedroom (either a per person breakfast credit or complimentary breakfast).

Hotel management will personally welcome your guest(s) on behalf of your agency (always at resorts, at city hotels by request).

Front desk will refer to the relationship between the hotel and your agency (and your name if provided) at check in.

Handwritten note referencing the relationship between the hotel and your agency (and your name if provided) will be provided to guest(s).

Complimentary 4:00 PM (2:00 PM for city hotels) departure upon request based on availability.

Based upon availability.

All members will receive advance electronic communications of important messages, promotions, new hotels, etc., prior to the public press release or announcement of such information.