FAQ

Viceroy Santa Monica Frequently Asked Questions

COVID-19

Yes, guests are required to wear face masks and maintain six feet of physical distance while in an indoor space and when interacting with Viceroy colleagues and other guests.

In compliance with social distancing guidelines and for your safety, we are not providing housekeeping service during your stay. We are happy to provide you with additional amenities upon request.

General Topics

For more information regarding our hotel ADA accessible features, please visit our Accessibility page.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

Cancellations must be made 24 hours prior to check-in (by 3:00 PM PST). Cancellations made less than 24 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Yes, Viceroy Santa Monica provides an array of services and thoughtful amenities for a Guest Amenities Fee of $35.00 plus taxes per day, conveniently added to your folio. For more information, please visit our Amenities page.

8:00 AM - 10:00 PM

For open-air cabana rentals, please contact our concierge for more information.

With the Santa Monica Pier being only a short walk away, families can enjoy the aquarium as well as great rides, including the Pacific Wheel (the world's ONLY solar-powered Ferris wheel!). Another great idea is to walk down to the boardwalk, rent a bike from Perry's Cafe and go for a nice sunset ride along the shore.

We welcome a maximum of two dogs only, weighing no more than 50 pounds each. There is a $125 pet fee, per pet, per stay that is non-refundable. We provide special pet-friendly amenities such as a dog bed, water bowl, and dog food. 

Viceroy Santa Monica is a smoke-free environment.

We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.

Arrival

No. However, if a guest is not 18 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.

Check in time is at 3:00 PM and check out is at 11:00 AM. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your Santa Monica reservation. Please note there is a half-day rate (half of best available rate) for staying in your room until 5:00 PM, and checking out after 5:00 PM warrants a full day rate (based on the best available rate of the hotel). Again, late check-out is only based on availability and with confirmation from the front desk.

Self-parking is available at the hotel for $39 + taxes per night.

Santa Monica does not allow overnight parking on the streets. All hotels in Santa Monica charge for overnight parking.