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FAQ

Viceroy Santa Monica Frequently Asked Questions

FAQ Categories
  • Can I dine at Sugar Palm without staying at the hotel?

    Yes. Sugar Palm is open to both hotel guests and the public, whether you’re staying overnight or visiting Santa Monica for dining and cocktails by the coast.

  • Can Sugar Palm be used for meetings or group events?

    Yes. Sugar Palm at Viceroy Santa Monica can be part of your meeting or group event experience, whether you’re hosting a breakout lunch, cocktail reception, or evening gathering after sessions. Its indoor-outdoor layout and relaxed atmosphere make it a great complement to formal meetings and larger group programming.

  • Can Sugar Palm be used for weddings or private wedding events?

    Yes. Sugar Palm can be incorporated into wedding celebrations at Viceroy Santa Monica, including welcome gatherings, rehearsal events, cocktail receptions, or private dining experiences as part of a larger wedding weekend. Its indoor-outdoor setting and coastal atmosphere make it a natural complement to on-site wedding venues.

  • Does Sugar Palm serve breakfast or brunch?

    Yes. Sugar Palm serves breakfast and brunch daily, making it easy for hotel guests to start the day without leaving the property. Guests looking to turn breakfast into part of their stay can book the Santa Monica Bed & Breakfast offer, which includes overnight accommodations and daily breakfast at Sugar Palm—perfect before heading to the beach, lounging by the pool, or exploring Santa Monica.

  • What kind of dining experience does Sugar Palm offer?

    Sugar Palm offers a coastal California dining experience focused on seasonal flavors, shareable plates, and a laid-back atmosphere that flows from daytime dining into evening cocktails, all within the hotel.

  • Does Viceroy Santa Monica have an on-site restaurant?

    Yes. Sugar Palm is the on-site restaurant at Viceroy Santa Monica, offering a relaxed indoor-outdoor setting for all-day dining, cocktails, and social gatherings—just steps from guest rooms and the pool.

  • What are my options for parking at the hotel?

    Valet parking is available at the hotel for $62 plus tax (electric vehicle parking is $77 plus tax). 

    Santa Monica does not allow overnight parking on the streets. All hotels in Santa Monica charge for overnight parking.

  • What time is check-in and check-out?

    Check in time is at 3:00 PM and check out is at 11:00 AM. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your reservation.

    Please note there is a half day rate (half of best available rate) for staying in your room until 3:00 PM. Checking out after 3:00 PM warrants a full day rate based on hotel availability.

  • Is there a minimum age for check-in?

    Yes, the minimum age for checking in at Viceroy Santa Monica is 18 years of age.

  • Can I receive mail and packages at the hotel?

    We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.

  • Is smoking allowed at the hotel?

    Viceroy Santa Monica is a smoke-free environment.

  • What is the hotel's pet policy?

    Pets are welcome subject to a pet fee of USD $150 per stay. The pet fee is per pet, per stay, and is non-refundable. A maximum of two dogs, weighing no more than 50 pounds each are allowed.

    Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required.

    Please visit our pet section for more information.

  • What are some good kid activities in the area?

    With the Santa Monica Pier being only a short walk away, families can enjoy the aquarium as well as great rides, including the Pacific Wheel (the world's ONLY solar-powered Ferris wheel!). Another great idea is to walk down to the boardwalk, rent a bike from Perry's Cafe and go for a nice sunset ride along the shore.

    For more kid-friendly activities and personally curated family outings, please contact our Guest Experience Manager or visit our V Team Kids program and activities page.

  • Is there a gym?

    Yes, Viceroy Santa Monica offers a fully-equipped fitness center that is open to hotel guests from 6:00 AM - 10:00 PM. Visit our Wellness section for more information.

  • How do I reserve an open-air cabana?

    For open-air cabana rentals, please contact our concierge or visit our Pool and Cabana section for more information.

  • What are the pool hours?

    The pool hours at Viceroy Santa Monica are 6:00 AM - 10:00 PM. Visit our Pool and Cabana section for more information.

  • Is there a guest amenities fee?

    Yes, Viceroy Santa Monica provides an array of services and thoughtful amenities for a Guest Amenities Fee of $43 + tax ($49.54 after tax) per night, conveniently added to your folio. For more information, please visit our Amenities page.

  • What is the cancellation policy?

    Cancellations must be made 24 hours prior to check-in (by 3:00 PM PST). Cancellations made less than 24 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

  • Do you have a loyalty program?

    Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

  • What are the ADA accessibility features at Viceroy Santa Monica?

    For more information regarding our hotel ADA accessible features, please visit our Accessibility page.