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santa monica Canary Junior Suite Ocean View King

FAQ

Viceroy Santa Monica Frequently Asked Questions

FAQ Categories
  • What are my options for parking at the hotel?

    Valet parking is available at the hotel for $60 plus parking tax (electric vehicle parking is $73 plus parking tax). 

    Santa Monica does not allow overnight parking on the streets. All hotels in Santa Monica charge for overnight parking.

  • What time is check-in and check-out?

    Check in time is at 3:00 PM and check out is at 11:00 AM. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your reservation.

    Please note there is a half day rate (half of best available rate) for staying in your room until 3:00 PM. Checking out after 3:00 PM warrants a full day rate based on hotel availability.

  • Is there a minimum age for check-in?

    Yes, the minimum age for checking in at Viceroy Santa Monica is 18 years of age.

  • Can I receive mail and packages at the hotel?

    We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.

  • Is smoking allowed at the hotel?

    Viceroy Santa Monica is a smoke-free environment.

  • What is the hotel's pet policy?

    Pets are welcome subject to a pet fee of USD $150 per stay. The pet fee is per pet, per stay, and is non-refundable. A maximum of two dogs, weighing no more than 50 pounds each are allowed.

    Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required.

    Please visit our pet section for more information.

  • What are some good kid activities in the area?

    With the Santa Monica Pier being only a short walk away, families can enjoy the aquarium as well as great rides, including the Pacific Wheel (the world's ONLY solar-powered Ferris wheel!). Another great idea is to walk down to the boardwalk, rent a bike from Perry's Cafe and go for a nice sunset ride along the shore.

    For more kid-friendly activities and personally curated family outings, please contact our Guest Experience Manager or visit our V Team Kids program and activities page.

  • Is there a gym?

    Yes, Viceroy Santa Monica offers a fully-equipped fitness center that is open to hotel guests from 6:00 AM - 10:00 PM. Visit our Wellness section for more information.

  • How do I reserve an open-air cabana?

    For open-air cabana rentals, please contact our concierge or visit our Pool and Cabana section for more information.

  • What are the pool hours?

    The pool hours at Viceroy Santa Monica are 7:00 AM - 10:00 PM. Visit our Pool and Cabana section for more information.

  • Is there a guest amenities fee?

    Yes, Viceroy Santa Monica provides an array of services and thoughtful amenities for a Guest Amenities Fee of $40.00 plus taxes per day, conveniently added to your folio. For more information, please visit our Amenities page.

  • What is the cancellation policy?

    Cancellations must be made 24 hours prior to check-in (by 3:00 PM PST). Cancellations made less than 24 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

  • Do you have a loyalty program?

    Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

  • What are the ADA accessibility features at Viceroy Santa Monica?

    For more information regarding our hotel ADA accessible features, please visit our Accessibility page.