Can I receive mail and packages at the resort?
Guests are welcome to send packages to the resort prior to their stay.
Can the hotel facilities be used by non-guests?
Yes, subject to availability and pre-booking confirmation.
Is the water safe for drinking? Is bottled water served at the resort?
The tap water at the resort is safe for drinking. Bottled water is available at any of the restaurants and bars or through in-room dining.
Does the resort have laundry service available?
Yes, the resort offers laundry service. Contact the front desk for more information.
Is there high-speed Internet access at the resort?
Yes, high-speed internet access is available in guestrooms and public areas.
Can you smoke at the resort?
All guestrooms are smoke-free environments. The resort does have designated smoking areas in the public space.
Are there adults-only areas at the hotel?
Yes, the spa, the spa outdoor pool area and spa café are only available to adults and children over the age of 15 years old.
Does the resort have a spa?
Yes. The Spa by Viceroy, opening in Spring 2025, will feature eight treatment rooms, three experiential suites, a beauty salon, a private outdoor pool, an indoor wellness wet and relaxation area, a Turkish bath, a Finnish Sauna, and herbal and salt steam room. Access to facilities is available upon confirmation of a treatment booking.
Visit our Spa & Fitness page for more information.
Does reception operate 24-hours?
Yes, the resort reception operates 24-hours.
Are pets welcome at the resort? What facilities and services are available for pets?
- Read more about Are pets welcome at the resort? What facilities and services are available for pets?
Well-behaved pets are welcome in select guestrooms, resort public areas (excluding bars and restaurants) and poolside and spa facilities.
Please advise the resort that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived. Proof of documentation is required.
Please visit our pet section for more information.