Is parking available at Viceroy Chicago?
Valet parking is available on property. Parking rates include:
- Restaurant (0-4 hours) - $25.00
- Transient Rate (0-6 hours) - $56.00
- Overnight (6-24 hours) - $94.00 (includes unlimited in and out privileges)
Is there a guest amenities fee?
Yes, Viceroy Chicago has a mandatory guest amenities fee per night per room at a nominal charge of $25 (plus tax). For more information, please visit our Amenities page.
Is room service available?
In-room dining is available. Please view the in-room dining section of our Dining & Nightlife page for current hours and information.
What are the operating hours of the restaurants and bars?
Please visit our Dining & Nightlife page for current hours of operation.
What time is check-out at the resort? Is late checkout possible?
The check-out time is at 12:00 PM. Late check-out is possible, based upon availability.
What time is check-in at the resort? Is early check-in possible?
The check-in time is 3:00 PM. Early check-in is possible, based upon availability.
Can I receive mail and packages at the resort?
Yes, packages can be mailed from the resort and incoming mail can be sent to the resorts address. Please contact the concierge for more information.
Can drones be used on the property?
For the privacy, safety, and overall comfort of all our guests, we kindly request that any drone usage on the property be submitted for pre-approval by management. We adhere to strict policies to ensure that we maintain a secure environment without disruptions.
Is smoking allowed at the resort?
Smoking is not permitted in the Villas. It is permitted in outdoor spaces but please be respectful of the health of other guests.
Are children welcome at the resort? What facilities and services are available for children?
Yes, Sugar Beach, A Viceroy Resort is a family-friendly resort and offers the following facilities and services. Please contact the concierge for more information.