• Read more about Is room service available?

In-room dining is available. Please view the in-room dining section of our Dining & Nightlife page for current hours and information. 

• Read more about What are the operating hours of the restaurants and bars?

Please visit our Dining & Nightlife page for current hours of operation.

• Read more about What time is check-out at the resort? Is late checkout possible?

The check-out time is at 12:00 PM. Late check-out is possible, based upon availability.

• Read more about What time is check-in at the resort? Is early check-in possible?

The check-in time is 3:00 PM. Early check-in is possible, based upon availability.

• Read more about Can I receive mail and packages at the resort?

Yes, packages can be mailed from the resort and incoming mail can be sent to the resorts address. Please contact the concierge for more information.

• Read more about Can drones be used on the property?

For the privacy, safety, and overall comfort of all our guests, we kindly request that any drone usage on the property be submitted for pre-approval by management. We adhere to strict policies to ensure that we maintain a secure environment without disruptions.

• Read more about Is smoking allowed at the resort?

Smoking is not permitted in the Villas. It is permitted in outdoor spaces but please be respectful of the health of other guests.

• Read more about Are children welcome at the resort? What facilities and services are available for children?

Yes, Sugar Beach, A Viceroy Resort is a family-friendly resort and offers the following facilities and services. Please contact the concierge for more information.

• Read more about Are pets welcome at the resort? What facilities and services are available for pets?

Well-behaved pets are welcome in select guestrooms, resort public areas (excluding bars and restaurants) and poolside and spa facilities.

Please advise the resort that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived. Proof of documentation is required.

Please visit our pet section for more information.

• Read more about Are pets welcome at the resort? What facilities and services are available for pets?

Yes, Sugar Beach, A Viceroy Resort is a pet-friendly resort and offers the following amenities upon request. A $150 US per night pet fee applies.

• Dog bedding
• Bowls
• Water and treats