• Read more about Can I receive mail and packages at the hotel?

We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.

• Read more about Is public transportation accessible from the hotel?

Hotel Zena is less than a 10-minute walk from McPherson Square Metro Stop.

• Read more about Are pets welcome at the hotel? What facilities and services are available for pets?

Pets are welcome subject to a pet fee of USD $50 per pet, per day. There is a limit of two domesticated pets per guestroom with a 50lb weight limit, per pet. Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required. Please visit our pet section for more information.

• Read more about What is Hotel Zena's cancellation policy?

Cancellations must be made 24 hours prior to check-in by 3pm local time. Cancellations made less than 24 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

• Read more about Is there a pool?

Hotel Zena offers a seasonal rooftop pool for registered overnight guests to utilize. The official pool season is Memorial Day through the end of September (weather permitting).

Our open-air cabanas are available to book for hotel guests and locals. Day passes can be secured based on availability via the link here.

• Read more about Is there a guest amenities fee?

Yes, Hotel Zena has a mandatory guest amenities fee per night per room at a nominal charge of $35 per night (plus tax). For more information, please visit our Amenities page.

• Read more about Do you have taxis available?

Yes, our Concierge can coordinate all your transportation needs.

• Read more about Does the hotel provide transportation to and from the airport?

Yes, airport transportation to and from the hotel can be set up through the concierge.

• Read more about Can you tell me more about travel and transportation arrangements?

Major airlines with service at the San Jose Del Cabo Airport include American Airlines, Alaska Airlines, America West, AeroMexico Continental, and United Airlines.

Viceroy Los Cabos is pleased to provide private transfers for both guests arriving at San Jose del Cabo or the private airport located in Cabo San Lucas. Our concierge team can assist with arrangements.

• Read more about How far is the resort from the airport?

The resort is 13 miles south (approx. 25 minutes) from San Jose del Cabo International Airport (SJD).