• Read more about Is room service available?

Room service is available. A breakfast, lunch and dinner menu is available in each room. 

• Read more about May guests make special requests for wine or other alcoholic beverages?

Yes, this request can be done in advance through our reservations department or concierge. 

• Read more about What are the operating hours of the restaurants?

Restaurant hours may vary. Visit our Dining and Nightlife page for more information.

• Read more about Do the guestrooms have mini-bars?

Yes, all Viceroy Riviera Maya guestrooms have a fully stocked mini-bar at an extra charge. 

• Read more about Does the rate include breakfast?

Some of our rates include breakfast.

• Read more about What categories are available and what are the differences?

We offer a number of different Villas - from Beachfront to Jungle. Please review our Accommodations Page to compare these room types.

• Read more about What type of pillows are placed on each bed?

We provide down pillows on each bed, and can substitute pillows for hypo-allergenic if you need. 

• Read more about May I pre-book, airport-to-hotel transportation?

Yes, please coordinate this with our Concierge.

• Read more about What other airport/hotel transportation options are available?

Our Concierge can arrange roundtrip private transportation is available from Cancun International Airport (approximately $300 USD + taxes).

• Read more about How far is the resort from the airport?

The resort is 40 miles south of Cancun International Airport (CUN).