Can I receive mail and packages at the hotel?
We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.
Is smoking allowed at the hotel?
Viceroy Washington DC is a smoke-free environment.
Is public transportation accessible from the hotel?
Viceroy Washington DC is less than a 10-minute walk from McPherson Square Metro Stop.
Are pets welcome at the hotel? What facilities and services are available for pets?
Pets are welcome with no additional charge or deposit. There is a limit of two domesticated pets per guestroom with a 50lb weight limit per pet. Please visit our pet section for more information.
What is the hotel’s cancellation policy?
Cancellations must be made 24 hours prior to check-in by 3pm local time. Cancellations made less than 24 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.
Is there a pool?
Viceroy Washington DC offers a seasonal rooftop pool for registered overnight guests to utilize. The official pool season is Memorial Day through the end of September (weather permitting).
Is there a guest amenities fee?
Yes, Viceroy Washington DC has a mandatory guest amenities fee per night per room at a nominal charge of $35 per night (plus tax). For more information, please visit our Amenities page.
Can I customize the wedding packages/ menus?
Yes. We take pride in customizing every detail of your events because at Viceroy Riviera Maya we understand that every wedding is unique.
What airports are nearby?
Cancun international airport is less than 45 minutes away by car. Most mayor US cities have direct flights to Cancun.
What time does my events need to conclude?
If you are doing an exclusive buyout (renting the property’s 41 villas) you do not have a limit. If you are hosting a smaller wedding, the party must end at 11 pm.