What type of pillows are placed on each bed?
We provide down pillows on each bed, and can substitute pillows for hypo-allergenic if you need.
May I pre-book, airport-to-hotel transportation?
Yes, please coordinate this with our Concierge.
What other airport/hotel transportation options are available?
Our Concierge can arrange roundtrip private transportation is available from Cancun International Airport (approximately $300 USD + taxes).
How far is the resort from the airport?
The resort is 40 miles south of Cancun International Airport (CUN).
Is early check-in or late check-out possible?
Early check-in or late check-out is based on availability and an extra charge may apply.
Do you have taxis available?
Yes, our Concierge can coordinate all your transportation needs.
What is the recommended currency?
Mexican Pesos or American dollars are accepted everywhere.
Are there welcome amenities in the lobby for arriving guests?
Yes, the resort generally provides a refreshing welcome beverage as well as cool towels upon arrival.
What is the appropriate dress on property?
Barefoot is acceptable in most facilities during the day and night. However, guests are to wear sandals or flip flops as well as t-shirts (sleeves or sleeveless) when visiting restaurants for breakfast, lunch and dinner.
How far is the Resort from beach?
Viceroy Riviera Maya is on the beach with Villas ranging directly beachfront to Villas in the jungle a few moments from the beach. The pool, restaurant, bar and lounge all overlook the ocean and are only steps away.