Is there a Concierge? What specific services are provided by the concierge?
The resort has a concierge team that is well versed in all seasonal activities for the Roaring Fork Valley.
What are the ADA accessibility features at Viceroy Snowmass?
For more information regarding our hotel ADA accessible features, please visit our Accessibility page and our Accommodations page.
How far is the hotel from Snowmass mountain?
Our ski-in and ski-out resort is located on Snowmass Mountain.
Does the hotel offer parking?
We are pleased to offer the ease of parking at Hotel Zena and welcome you to take advantage of this amenity during your visit. 24-hour valet parking is available. Garage clearance is 6 ft.
Daily parking $26.99+tax
Overnight parking $59+tax
Oversized parking $65+tax (vehicles that are 180 inches (15'1") long and/or 70 inches (5'10") high or larger)
Is there an age minimum for check-in at Hotel Zena?
The age minimum for check-in is 21 years old.
What time is check-out at the hotel?
Check-out is at 12:00 PM.
What time is check-in at Hotel Zena? Is early check-in possible?
Check-in time is at 3:00 PM. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your reservation.
Is Hotel Zena ADA accessible? What accessible features are offered at the hotel?
Yes, for more information regarding our hotel ADA accessible features, please visit our Accessibility page.
Is smoking allowed at the hotel?
Hotel Zena is a smoke-free environment.
Can I receive mail and packages at the hotel?
We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.