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Commercial Requests

Welcome to the Commercial Department's Request Portal. This portal was designed to assist in streamlining and management of requests to Viceroy's Corporate Commercial Department.

Request Forms

WEBSITE

For requests that require new pages or updates on the website including an offer, restaurant hours/menus or updates to the Event Calendar. 

This request will be sent to Digital team. 

DESIGN

For requests that require an update or new design on collateral, printed material, and advertisements. Please access your brand toolkits to view current templates that are available for your usage before submitting a request. 

This request will be sent to the Brand team for evaluation and referral to a Viceroy-approved freelance graphic designer.

GHA DISCOVERY Experiences & Offers

For requests to add or edit a GHA DISCOVERY Loyalty Program Experience, Local Offer or to submit an Exclusive Offer, please access the GHA CMS platform.

For questions, please contact GHA DISCOVERY Customer Care or your property's GHA Brand Champion.

GHA DISCOVERY Content Submissions

For requests to share important announcements, activations and new services for consideration to be featured on the GHA Discovery website, newsletters and email, please access the GHA content submission form.

For questions, please contact GHA DISCOVERY Marketing Support or your property's GHA Brand Champion.

Turnaround Times

*The turnaround times listed below are estimates and may require additional time based on the project type and resources. 

CATEGORY TYPE EXAMPLES TURNAROUND TIMES*
Digital Basic Update Text Changes, Corrections, Fee Changes, Image changes. 72 Hours
Digital New Special Offer Specials, Packages, PR Packages 10 Days
Digital Web Dev Project New Pages, Forms Assessment + Project Timeline TBD
Digital Email Marketing Review/Edit     10 Days
Print Existing Collateral Text Updates 5 Days for RI Draft
Print Design Requests Design, Print, and Collateral Based on Brand team approval and freelance Graphic Designer
Brand Photo Photoshoots, F&B campaign, pop-up, partnership 6+ Weeks