Viceroys Promise of Cleanliness

Health & Safety Plan

Viceroy has always strived to create the best experience for our guests. Now, more than ever, we’re taking that to heart with Viceroy’s Promise of Cleanliness.

This is not a mere aspiration. It’s an action plan. For the wellbeing of our guests, colleagues and communities, our promise is to put our passion and energy into notably increasing the standards of cleanliness at our hotels.

To deliver on this promise every day, each hotel’s General Manager and Health & Hygiene Ambassador will lead a Safety Committee program responsible for training, implementation and compliance. In addition, we’re closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s recommendations regarding COVID-19, and will continue to follow their guidelines, as well as those from local health departments.

Viceroy’s Promise of Cleanliness Seal, visible throughout public guest areas and also in the heart of house (“backstage”), is our outward way of saying how much we care about your safety.


Luggage handles will be disinfected.


Self-parking options available at select properties.

Front Desk

Physical distancing requirements will be indicated on the floor (6 feet / 1.83 meters).


High-touch surfaces and items such as pens will be disinfected frequently.


Hand sanitation stations will be available.

Lobby & Other Public Areas

Furniture layout in these spaces will promote proper physical distancing.


High-touch surfaces and items will be disinfected frequently, including but not limited to counters, door handles, restroom faucets, handrails and elevator buttons.


Biodegradable, one-time-use paper towels will be available in restrooms, with wastebaskets close to doors for protected door handling and discard.


Hand sanitation stations will be available.


High-touch surfaces in elevators will be disinfected frequently.


Hand sanitation stations will be available on the lobby level.


Elevator etiquette signage will be posted to promote physical distancing.

Guest Rooms

All chemicals, cleaning products, PPE and equipment used must be hospital grade and proven to prevent the spread of contamination, and/or disinfect and kill viruses, bacteria and diseases.


When possible, a minimum of 24 hours will pass between new guests staying in guest rooms.

Restaurants & Bars

To-go food and beverage services will be available.


Tables will be arranged to maximize space between them while accommodating approved occupancy levels and promoting physical distancing.


Digital menus and complimentary Wi-Fi will be offered for guests to view on their personal devices as an alternative to physical menus (which will also be available).


Colleagues will frequently change gloves.


Biodegradable, one-time-use paper napkins will be made available.  


Physical menus and pens will be disinfected frequently.


Hand sanitation stations will be available. 

Fitness Center, Pool & Beach Operations

Availability of the fitness center, pool and recreation areas such as beaches will be determined by local and state governmental authorities, and can change at any time. The hotel will monitor these guidelines. Should these areas be opened for operation and are under the management of the hotel, all procedures outlined in Lobby and Public Areas, and Restaurants & Bars will apply.

Colleague & Vendor Personal Protective Equipment

All hotel colleagues will be required to wear Viceroy-compliant PPE (i.e. face coverings and gloves) as part of their uniform while at the hotel and in the course of executing their duties. All hotel colleagues will receive increased comprehensive safety, health and hygiene training.

Additional Information

Given the health and safety risks posed by COVID-19, we ask all guests to review their local authorities’ travel guidance and health advisories. For more information, refer to Centers for Disease Control and Prevention (CDC), the US State Department’s COVID-19 site, or your local health authority website.