Hotel Emblem Sign

FAQ

Hotel Emblem Frequently Asked Questions

COVID-19

Please visit the city and county of San Francisco website for up-to-date information on travel guidelines and requirements for travelers coming to the area.

In light of new COVID-19 variants and airline cancellations, we highly recommend travel insurance for all guests. Current hotel cancellation policies remain in effect regardless of COVID-19 circumstances.

In accordance with state and city-mandated restrictions, guests 12 and older are required to show proof of vaccination and photo id when attending an event on property, dining in a hotel restaurant, or utilizing the hotel gym.

Please visit the city and county of San Francisco website for up-to-date information on vaccine requirements in the destination and how to get verification for your COVID-19 vaccine status.

In alignment with state and county guidelines, guests are required to wear face masks in all indoor settings — regardless of vaccination status. Guests that are fully vaccinated are not required to wear face masks or practice social distancing in outdoor settings.

Guests that are not fully vaccinated are required to wear face masks and maintain six feet of physical distance in public areas and when interacting with Viceroy colleagues and other guests.

Please check with the hotel directly for the most updated information.

In compliance with social distancing guidelines and for your safety, we ask that Hotel Emblem guests not to be present in the room during service.

General Topics

You may cancel your reservation without penalty until 3pm local hotel time, two days prior to arrival (48 hours). Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

For more information regarding our hotel ADA accessible features, please visit our Accessibility page.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

Pets are welcome - subject to a pet fee of USD $35.00 per night. Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required.

Please visit our Pet section for more information.

Yes, Hotel Emblem is a family-friendly hotel, however, there are no specific services offered for children.

Hotel Emblem is a smoke-free environment.

Yes. Please contact our front desk for more information on public transportation.

We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.

Arrival

The check-in time at Hotel Emblem is 4:00 PM. Early check-in is possible, based upon availability.

The check-out time at Hotel Emblem is at 12:00 PM. Late check-out is possible, based upon availability.

Hotel Emblem offers 24-hour valet parking with in and out privileges for $65/night plus tax.

Food and Beverage

Please visit our Dining & Nightlife page for current hours of operation.

In-room dining is available. Please view the in-room dining section of our Dining & Nightlife page for current hours and information.