FAQ

Please visit the city and county of San Francisco website for up-to-date information on travel guidelines and requirements for travelers coming to the area.

In light of new COVID-19 variants and airline cancellations, we highly recommend travel insurance for all guests. Current hotel cancellation policies remain in effect regardless of COVID-19 circumstances.

Proof of vaccination is not currently required.

Please visit the city and county of San Francisco website for up-to-date information on vaccine requirements in the destination and how to get verification for your COVID-19 vaccine status.

In alignment with state and county guidelines, unvaccinated guests are required to wear face masks in all indoor settings. Guests that are fully vaccinated are not required to wear face masks or practice social distancing in outdoor settings.

Guests that are not fully vaccinated are required to wear face masks and maintain six feet of physical distance in public areas and when interacting with Viceroy colleagues and other guests.

Please check with the hotel directly for the most updated information.

Due to COVID-19, some of our amenities, services, and facilities may be modified or temporarily closed. Please contact the hotel for current status and more information.

In compliance with social distancing guidelines and for your safety, we ask that Hotel Emblem guests not to be present in the room during service.

The wellbeing of our guests and colleagues is our utmost priority. Learn more about the steps we're taking to create the best guest experience including Viceroy's Promise of Cleanliness.

You may cancel your reservation without penalty up to 72 hours prior to 12:01 AM on the arrival date. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

For more information regarding our hotel ADA accessible features, please visit our Accessibility page.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

Pets are welcome subject to a pet fee of $75 USD per stay.

Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required.

Please visit our pet section for more information.

Yes, Hotel Emblem is a family-friendly hotel, however, there are no specific services offered for children.

Hotel Emblem is a smoke-free environment.

Yes. Please contact our front desk for more information on public transportation.

We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.

The check-in time at Hotel Emblem is 4:00 PM. Early check-in is possible, based upon availability.

The check-out time at Hotel Emblem is at 12:00 PM. Late check-out is possible, based upon availability.

Hotel Emblem offers 24-hour valet parking with in and out privileges for $65/night plus tax.

Please visit our Dining & Nightlife page for current hours of operation.