FAQ

Hotel Emblem Frequently Asked Questions

COVID-19

Yes, guests are required to wear face masks and maintain six feet of physical distance while in an indoor space and when interacting with Viceroy colleagues and other guests.

In compliance with social distancing guidelines and for your safety, we ask that guests not to be present in the room during service.

General Topics

Cancellations must be made 24 hours prior to check-in (by 3:00 PM PST). Cancellations made less than 24 hours prior to check-in will result in a credit card charge for one night's room and tax. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates. 

For more information regarding our hotel ADA accessible features, please visit our Accessibility page.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

Yes, Hotel Emblem is a pet-friendly hotel and includes the following amenities. During check-in, a $35 per night pet fee will be applied.

  • In your room, you'll find a custom dog bed and water bowls
  • "Pet in My Room" door hanger to alert hotel guests & staff
  • Pet treats
  • San Francisco pet guide: a curated list of nearby pet-friendly restaurants, parks, spas and boutiques nearby
  • Courtesy bags for walking your dog
  • Dog walking can be arranged through our concierge

Yes, Hotel Emblem is a family-friendly hotel, however, there are no specific services offered for children.

Hotel Emblem is a smoke-free environment.

Yes. Please contact our front desk for more information on public transportation.

We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.

Arrival

The check-in time at Hotel Emblem is 4:00 PM. Early check-in is possible, based upon availability.

The check-out time at Hotel Emblem is at 12:00 PM. Late check-out is possible, based upon availability.

Offsite self-parking is available.

Food and Beverage

Please visit our Dining & Nightlife page for current hours of operation.

In-room dining is available. Please view the in-room dining section of our Dining & Nightlife page for current hours and information.