Question 1

What are my options for parking at the hotel?

Accepted Answer

Valet parking is available at the hotel for $60 plus parking tax (electric vehicle parking is $73 plus parking tax). Santa Monica does not allow overnight parking on the streets. All hotels in Santa Monica charge for overnight parking.

Question 2

What time is check-in and check-out?

Accepted Answer

Check in time is at 3:00 PM and check out is at 11:00 AM. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your reservation. Please note there is a half day rate (half of best available rate) for staying in your room until 3:00 PM. Checking out after 3:00 PM warrants a full day rate based on hotel availability.

Question 3

Is there a minimum age for check-in?

Accepted Answer

Yes, the minimum age for checking in at Viceroy Santa Monica is 18 years of age.

Question 4

Can I receive mail and packages at the hotel?

Accepted Answer

We welcome guests to receive mail and packages at the hotel. Please contact the front desk for more information.

Question 5

Is smoking allowed at the hotel?

Accepted Answer

Viceroy Santa Monica is a smoke-free environment.

Question 6

What is the hotel's pet policy?

Accepted Answer

Pets are welcome subject to a pet fee of USD $150 per stay. The pet fee is per pet, per stay, and is non-refundable. A maximum of two dogs, weighing no more than 50 pounds each are allowed. Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required. Please visit our pet section for more information.

Question 7

What are some good kid activities in the area?

Accepted Answer

With the Santa Monica Pier being only a short walk away, families can enjoy the aquarium as well as great rides, including the Pacific Wheel (the world's ONLY solar-powered Ferris wheel!). Another great idea is to walk down to the boardwalk, rent a bike from Perry's Cafe and go for a nice sunset ride along the shore. For more kid-friendly activities and personally curated family outings, please contact our Guest Experience Manager or visit our V Team Kids program and activities page.

Question 8

Is there a gym?

Accepted Answer

Yes, Viceroy Santa Monica offers a fully-equipped fitness center that is open to hotel guests from 6:00 AM - 10:00 PM. Visit our Wellness section for more information.

Question 9

How do I reserve an open-air cabana?

Accepted Answer

For open-air cabana rentals, please contact our concierge or visit our Pool and Cabana section for more information.

Question 10

What are the pool hours?

Accepted Answer

The pool hours at Viceroy Santa Monica are 7:00 AM - 10:00 PM. Visit our Pool and Cabana section for more information.

Question 11

Is there a guest amenities fee?

Accepted Answer

Yes, Viceroy Santa Monica provides an array of services and thoughtful amenities for a Guest Amenities Fee of $40.00 plus taxes per day, conveniently added to your folio. For more information, please visit our Amenities page.

Question 12

What is the cancellation policy?

Accepted Answer

Cancellations must be made 24 hours prior to check-in (by 3:00 PM PST). Cancellations made less than 24 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Question 13

Do you have a loyalty program?

Accepted Answer

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

Question 14

What are the ADA accessibility features at Viceroy Santa Monica?

Accepted Answer

For more information regarding our hotel ADA accessible features, please visit our Accessibility page.

FAQ

Viceroy Santa Monica Frequently Asked Questions