Question 1

Can sports activities be pre-booked?

Accepted Answer

Yes, you may pre-book activities through our concierge service. Please view our activities page website for must-do activities and recommendations from our concierge.

Question 2

What type of yoga is available at the property?

Accepted Answer

Private, outdoor classes and lessons are available by request. Our in-house instructor can accommodate all styles and experience levels.

Question 3

Is there a swimming pool or hot tub at the resort? What temperature are they kept?

Accepted Answer

Our year-round heated pool and three soaking tubs are located on the property and available to hotel guests. The water temperature of the pools varies based upon the season. Generally, the pool is 90-93F, and the hot tubs are 101-102F.

Question 4

What are the pool hours at Viceroy Snowmass?

Accepted Answer

The pool at Viceroy Snowmass is typically open daily from 8:00 AM to 8:00 PM, but hours may vary seasonally.

Question 5

Does Viceroy Snowmass offer complimentary breakfast?

Accepted Answer

No, breakfast is not complimentary, but guests can dine at on-site restaurants offering a variety of breakfast option.

Question 6

What is the restaurant cancellation policy?

Accepted Answer

All cancellations must be made within 48 hours of reservation for parties of 5 or more. Parties up to 4 guests may cancel up to 24 hours ahead of time. Cancellations or no-show guests within the cancellation policy will be accessed a $50 per person fee.

Question 7

Do all restaurant reservations require a credit card to hold the reservation?

Accepted Answer

During the winter holiday season (December 17 through January 10) all reservations no matter the size will require a credit card to hold the reservation. Cancellation fees will apply to no-shows or cancelled reservations within 24 hours for parties up to 4 and within 48 hours for parties 5 or more.

Question 8

May guests make special requests for wine or other alcoholic beverages?

Accepted Answer

Yes, based upon availability and Colorado laws.

Question 9

Are there private dining options available?

Accepted Answer

For large parties 10 and above, we highly recommend being in a private room. There is a $750 room rental for each private room. Cancellations within the cancellation period will be assessed the room rental fee as well as the individual per person fee.

Question 10

If have a large party, how do I make a reservation?

Accepted Answer

Parties of 5 and above may call the restaurant to make the reservation. A credit card is required to hold the reservation. All cancellations must be made within 48 hours. Cancellations or no-show guests within 48 hours will be accessed at a $50 per person fee.

Question 11

Is room service available?

Accepted Answer

In-room dining is available. Please view the in-room dining section of our Dining & Nightlife page for current hours and information.

Question 12

What are the operating hours of the bar/lounge?

Accepted Answer

Our lounge hours are based on seasonality. Please visit our Dining & Nightlife page for more information.

Question 13

What are the operating hours of the restaurant(s)?

Accepted Answer

Our restaurant hours vary based on seasonality. Please visit our Dining & Nightlife page for more information.

Question 14

Does Viceroy Snowmass have a fine dining restaurant?

Accepted Answer

Yes, Viceroy Snowmass features Toro Snowmass, offering upscale Latin-inspired cuisine and an elegant dining experience. The restaurant specializes in bold flavors, fresh ingredients, and a curated selection of wines and cocktails.

Question 15

What type of pillows are placed on each bed?

Accepted Answer

Standard textile, chambersoft pillows. 100% cotton – hypoallergenic with medium support.

Question 16

Does the room rate include breakfast?

Accepted Answer

Room rates at Viceroy Snowmass do not include breakfast. However, we frequently offer room packages/promotions that do include breakfast at one of our resort restaurants.

Question 17

What are the views like from a 2-bedroom residence at Viceroy Snowmass?

Accepted Answer

A 2-bedroom residence offers surrounding views of Snowmass Village, Snowmass Mountain or the Viceroy Resort, depending on the unit's location.

Question 18

What is your pet policy?

Accepted Answer

Viceroy Snowmass is a dog-friendly hotel that offers services and amenities for your four-legged family members. Pets are welcome subject to a pet fee per night and can stay in our guestrooms if they are under 100 lbs and fully house-trained. Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required. Please visit our pet section for more information.

Question 19

Do the guestrooms have welcome amenities?

Accepted Answer

No, the guestrooms at Viceroy Snowmass do not feature welcome amenities.

Question 20

Is there evening turndown service?

Accepted Answer

Turndown services are offered during the winter season from 5:00 PM - 9:00 PM.

Question 21

Are there welcome amenities in the lobby for arriving guests?

Accepted Answer

Yes, the welcome amenities at Viceroy Snowmass vary from season to season, but typically include beverages (coffee, tea, lemonade, etc.).

Question 22

Is there an age minimum for check in?

Accepted Answer

Yes. Guests must be 18 years or older with valid government-issued identification to check-in to a guestroom.

Question 23

Is early check-in or late check-out possible?

Accepted Answer

Yes, early check-in or late-check is possible, based upon availability.

Question 24

Does Viceroy Snowmass offer valet parking?

Accepted Answer

Yes, Viceroy Snowmass offers valet parking for $50/night during the summer and $60/night during the winter.

Question 25

Does the hotel offer transportation to and from Aspen?

Accepted Answer

Viceroy Snowmass offers transportation to and from Aspen via private vehicles. One way transportation starts at $100 + tax. Please contact the concierge team at Viceroy Snowmass for more information.

Question 26

May I pre-book, airport-to-hotel transportation?

Accepted Answer

Yes, please contact the concierge team at Viceroy Snowmass to arrange airport-to-hotel transportation.

Question 27

How far is the hotel from the airport and what airport/hotel transportation options are available?

Accepted Answer

Viceroy Snowmass is located 8 miles away from the airport. The hotel can secure transportation services, a taxi, or bus transport for individuals or groups. Complimentary shared Aspen Airport transfers are provided when booked a minimum of 24 hours prior to arrival. Guaranteed private transfers, all transfers from the private terminal of the Aspen Airport, and transfers arranged inside of 24 hours prior to arrival are available at additional charge.

Question 28

Can special requests, gifts or dietary restrictions be accommodated.

Accepted Answer

We welcome guests to send packages to the hotel prior to their stay (skis, bags, Amazon packages, luggage, mail). The rate is $5.00 per item for the first 5 days and then $5.00 additional per day/per package after that.

Question 29

Can you smoke at Viceroy Snowmass?

Accepted Answer

Viceroy Snowmass is a smoke-free environment.

Question 30

Is the water safe for drinking? Is bottled water served at the hotel?

Accepted Answer

The tap water is perfectly fine to drink and is quite tasty. Bottled water is also available at any of Viceroy Snowmass' restaurants and bars, and through in-room dining.

Question 31

What are the locks and additional security devices on the guestroom doors?

Accepted Answer

Guestroom doors are all equipped with adequate locks and each unit has a safe for valuables.

Question 32

Is there a gift shop on property? When is it open? What does it sell?

Accepted Answer

Our Four Mountain Sports ski valet runs a shop on the third floor during the Winter months and sells ski and snowboard accessories, as well as apparel and souvenirs.

Question 33

Is there cell phone coverage at the property?

Accepted Answer

Yes, there is cell phone coverage at Viceroy Snowmass.

Question 34

Is there high-speed Internet access? What is the cost?

Accepted Answer

Yes, high-speed internet access is available at Viceroy Snowmass and is included with the resort fee.

Question 35

Do you have taxis available?

Accepted Answer

We have Viceroy vehicles available, as well as area taxi services.

Question 36

What is the appropriate dress on property?

Accepted Answer

The dress-code at Viceroy Snowmass is resort casual.

Question 37

Do you have a loyalty program?

Accepted Answer

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Visit our loyalty page for more information and to enroll.

Question 38

Is there a Concierge? What specific services are provided by the concierge?

Accepted Answer

The resort has a concierge team that is well versed in all seasonal activities for the Roaring Fork Valley.

Question 39

What are the ADA accessibility features at Viceroy Snowmass?

Accepted Answer

For more information regarding our hotel ADA accessible features, please visit our Accessibility page and our Accommodations page.

Question 40

How far is the hotel from Snowmass mountain?

Accepted Answer

Our ski-in and ski-out resort is located on Snowmass Mountain.

FAQ

Viceroy Snowmass Frequently Asked Questions