Question 1

Is there an age minimum for check-in?

Accepted Answer

The minimum age to check-in is 18 years of age. If a guest is not 18 years or older, a parent or guardian of the guest is to assume full liability for any and all proper charges and other obligations incurred by the guest at the resort, as well as for any and all injuries or damage caused by the guest to any person or property at the resort.

Question 2

What time is check-out at the hotel? Is late check-out possible?

Accepted Answer

Check-out time is 11:00 AM. Late check-out until 2:00 PM is available with a surcharge of 50 EUR. Please contact our Front Desk for more information.

Question 3

What time is check-in at the hotel? Is early check-in possible?

Accepted Answer

Check-in time is 3:00 PM. Early check-in is possible and is based on availability with an additional charge. Please contact our Front Desk for more information.

Question 4

Can you smoke at the resort?

Accepted Answer

All guestrooms are smoke-free environments. The resort does have a designated smoking area at Pique Ski Bar.

Question 5

Is the water safe for drinking? Is bottled water served at the hotel??

Accepted Answer

The tap water at the resort is safe for drinking. Bottled water is available at any of the restaurants/bars or through in-room dining.

Question 6

Is there a gift shop on property? When is it open? What does it sell?

Accepted Answer

Our ski valet runs a shop on the ground floor during the winter months selling ski and snowboard accessories as well as apparel and souvenirs.

Question 7

Is there high-speed internet access? What is the cost?

Accepted Answer

Yes, high-speed internet access is included as part of the resort accommodation fee.

Question 8

Can I receive mail and packages at the hotel?

Accepted Answer

We welcome guests to send packages to the resort prior to their stay.

Question 9

Are there on-property healthcare services available to guests?

Accepted Answer

Yes, the resort offers a pediatrician, providing healthcare services tailored to the needs of families. This specialized pediatrician service is open to all Viceroy Kopaonik visitors, ensuring that families have convenient access to healthcare during their stay. Located on the -2 level, next to the gym. Hours: Morning 9:00 AM - 11:00 AM Evening 4:00 PM - 6:00 PM

Question 10

Are pets welcome at the hotel? What facilities and services are available for pets?

Accepted Answer

Pets (up to 15 kg) are allowed, with a surcharge of 20 € per pet per day. If the stay is longer, guest will be charged only for first 4 days of the stay. Please visit our pet section for more information..

Question 11

Are children welcome at the resort? What facilities and services are available for children?

Accepted Answer

Yes, Viceroy Kopaonik Serbia is a family-friendly resort and offers the following facilities and services. Please contact the concierge for more information. V Team Kids Club

Question 12

Does the resort offer parking?

Accepted Answer

Parking in hotel garage is 25 EUR per day. Some resort room packages include parking for one vehicle per guest room per stay. Visit our offers page for more information.

Question 13

Does the resort offer transportation to and from neighboring cities?

Accepted Answer

Private vehicles for up to 4 passengers are available. Please contact the Front Desk for more information.

Question 14

Is public transportation accessible from the hotel?

Accepted Answer

Yes, the resort has Viceroy vehicles available as well as area taxi services. Please contact our Front Desk for more information.

Question 15

May I pre-book airport to resort transportation?

Accepted Answer

Yes, this can be done through the reservations team or if on the property, through the concierge desk.

Question 16

How far is the hotel from the airport and what airport/resort transportation options are available?

Accepted Answer

The resort is 289 kilometres/180 miles away from the airport on highway E-75. The resort can secure guaranteed private or shared transfers to and from Belgrade (BEG) or Niš (INI) airport at a charge.

Question 17

What is the hotel's cancellation policy?

Accepted Answer

The cancellation and payment policies vary by season and are based on the rate or offer/package. Contact Guest Reservations for more information.

Question 18

Is Viceroy Kopaonik a seasonal property?

Accepted Answer

Yes, Viceroy Kopaonik is open during the winter season starting in December.

FAQ

Viceroy Kopaonik Frequently Asked Questions