Riviera Maya and Cancún are separate destinations in Quintana Roo, Mexico. Cancún is a city located north of Riviera Maya, while Riviera Maya stretches along the Caribbean coast and includes destinations such as Playa del Carmen, Akumal, and Tulum. Viceroy Riviera Maya is located near Playa del Carmen, approximately 40 miles south of Cancún.

Yes. Some resorts in Riviera Maya offer accommodations with private pools. At Viceroy Riviera Maya, each of the resort’s 41 private villas features its own private pool or plunge pool, offering a secluded stay surrounded by the jungle or near the Caribbean Sea.

Explore our private pool villas to find the right accommodation for your stay.

No, Viceroy Riviera Maya is not traditionally an all-inclusive resort. However, select packages include meals, beverages, and other benefits. Guests can book the Stay, Dine & Indulge package, which includes accommodations, food, house beverages, and more. Mexican residents can also book the Paraíso Mexicano: All Inclusive offer, while other packages may include benefits such as daily breakfast, dining discounts, and resort credits.

Playa del Carmen offers a mix of adventure, culture, and relaxation you won’t find anywhere else in Mexico.

At Viceroy Riviera Maya, guests can relax on a private stretch of white sand beach, snorkel along the world’s second-largest coral reef, or enjoy activities like kayaking and other water sports.

For more things to do in Playa del Carmen, explore our full activities guide

Both Riviera Maya and Cancún are popular tourist destinations and are generally considered safe for travelers.

Each area has security measures in place, and resorts prioritize the safety and well-being of their guests. As with any destination, it’s always a good idea to check official travel advisories for the most up-to-date information before your trip.

No — Viceroy Riviera Maya is not closing. The resort remains fully open and operational.

In response to strong interest from returning guests, the resort will continue operating as usual. Guests can book with confidence knowing there will be no interruptions to their stay.

Any future enhancements will be made gradually and in phases, ensuring the same signature experience.

The gift shop “La Boutique” is open from 9 a.m. to 7 p.m. and offers Mexican handicrafts, linens and beachwear, fashion accessories such as sandals, hats, bags, jewelry, sunscreen, toothbrushes, handmade soaps, and more.

Yes. We take pride in customizing every detail of your events because at Viceroy Riviera Maya we understand that every wedding is unique.

Most travelers visiting Riviera Maya fly into Cancún International Airport (CUN). Viceroy Riviera Maya is less than 45 minutes from the airport by car, near Playa del Carmen. Cancún International Airport offers direct flights from many major U.S. cities.

View our Getting Here information for airport and transportation details.

If you are doing an exclusive buyout (renting the property’s 41 villas) you do not have a limit. If you are hosting a smaller wedding, the party must end at 11 pm.

Yes, Viceroy Riviera Maya has its own wedding coordinator on site that will be with you from the moment you arrive to the resort and all throughout your wedding activities.

Yes, accommodations are required. The number of blocked rooms to host your wedding with us depends on the size of the wedding and the season.

To secure a date a signed contract and deposit are needed. Then one month prior to your arrival date, the events and accommodations have to be paid in full.

Yes, we will be happy to provide with our recommended vendors. If you decide to bring your own vendors, these have to be pre-approved by your wedding coordinator.

Summer is low season, allowing us to be more flexible.

All food and beverage must be provided by Viceroy Riviera Maya. Corkage fees may apply for specialty bottles brought from outside with previous approval of your wedding coordinator.

The cost varies depending on many factors, including the number of guests, the number of nights you stay and special requests.

In Cancun there are consulates from The US, Spain, Italy, France, Germany, Japan, Argentina, Norway, Belgium, Belize, Brazil, Canada, Chile, Cuba, Denmark, Finland, UK, Guatemala, Holland, Poland, Switzerland and Sweden. 

Water is potable but we do not recommend it for drinking. Purified water is served at the hotel and provided at no cost in the guest room. 

All guestroom doors are locked from inside, there is a safety deposit box in each villa. 

There is cell phone coverage at the property mainly at the main pool and by the lobby area. Guests must verify with their US carriers if their services include reception in foreign cities which most of them do. 

High speed wire and wireless internet is available in all the villas and at the restaurant area at no extra charge. 

Our hotel features the following American Disability Act accessible features:

• Some guestrooms feature mobility-accessible doors
• Some restaurants are accessible
• Main entrance is accessible
• Route to accessible guest rooms is accessible
• Service animals are allowed for persons with disabilities

Riviera Maya is known for its white-sand beaches, Caribbean waters, cenotes and Mayan archaeological sites, including Tulum and Chichén Itzá. Guests can also enjoy snorkeling, diving and a variety of outdoor adventures.

Explore Riviera Maya excursions and activities available during your stay.

Yes, our concierge can schedule a wide selection of personalized activities like scuba lessons, parasailing, jet skis rentals, yoga and hikes. 

Yoga class is available on request by a certified teacher who practices Vynasa Flow, Hatha and Prenatal Yoga. Guests are offered daily yoga from 10am to 11am at an extra charge and previous reservation. 

Water in the pool is 80F. 

Our beach is perfect for swimming & snorkeling there are a few rocks on the shore so we offer diving shoes to get into the water.

Yes, if they are allergic or restricted for something in special our Executive Chef will offer something aside the menu.

Special requests can be ordered via our concierge or front desk.

Room service is available. A breakfast, lunch and dinner menu is available in each room. 

Yes, this request can be done in advance through our reservations department or concierge. 

Restaurant hours may vary. Visit our Dining and Nightlife page for more information.

Yes, all Viceroy Riviera Maya guestrooms have a fully stocked mini-bar at an extra charge. 

Some of our rates include breakfast.

We offer a number of different Villas - from Beachfront to Jungle. Please review our Accommodations Page to compare these room types.

We provide down pillows on each bed, and can substitute pillows for hypo-allergenic if you need. 

Yes, please coordinate this with our Concierge.

Our Concierge can arrange roundtrip private transportation is available from Cancun International Airport (approximately $300 USD + taxes).

The resort is 40 miles south of Cancun International Airport (CUN).

Early check-in or late check-out is based on availability and an extra charge may apply. 

Yes, our Concierge can coordinate all your transportation needs.

Mexican Pesos or American dollars are accepted everywhere. 

Yes, the resort generally provides a refreshing welcome beverage as well as cool towels upon arrival.

Barefoot is acceptable in most facilities during the day and night. However, guests are to wear sandals or flip flops as well as t-shirts (sleeves or sleeveless) when visiting restaurants for breakfast, lunch and dinner. 

Viceroy Riviera Maya is on the beach, with Villas ranging from directly beachfront to Villas in the jungle a few moments from the beach. The pool, restaurant, bar and lounge all overlook the ocean and are only steps away.

Yes. Viceroy Riviera Maya is a pet-friendly resort. Pets are welcome subject to a pet fee of $50 per night (meals are additional), and pets must weigh under 20 lbs.

Please visit our pet section for more information.

Viceroy Riviera Maya welcomes guests ages 12 and older.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more or enroll in this program.