The Guild
Viceroy Hotel Group dedicates itself, whenever and wherever possible, to providing special recognition and privileges to your valued clients. We will make certain that your client is aware that benefits are associated with doing business with your organization as a result of this earned status.
Program Benefits
4-Hour Response Time
Phone calls, emails, etc. will be returned within 4 hours.
Written Confirmation
Written confirmation of a reservation or a status update on a request will be sent by the end of your business day.
First in Priority in Clearing Space
For requested room category, bed type, rollaway and connecting rooms.
First Priority on Room Requests
For requested room category, bed type, rollaway and connecting rooms.
No Walk Policy
Your guests will have a guaranteed reservation and will not be relocated during sold-out situations.
Complimentary Customized Amenity
Based on information provided to us, your clients will receive a customized amenity that will create an “authentic surprise” or a “defining moment” with a note acknowledging your agency (and your name if provided).
Complimentary Breakfast
Breakfast for two persons per bedroom (either a per person breakfast credit or complimentary breakfast).
Personal Warm Welcome
Hotel management will personally welcome your guest(s) on behalf of your agency (always at resorts, at city hotels by request).
Front Desk
Front desk will refer to the relationship between the hotel and your agency (and your name if provided) at check in.
General Manager's Handwritten Welcome Note
Handwritten note referencing the relationship between the hotel and your agency (and your name if provided) will be provided to guest(s).
Late Check-Out
Complimentary 4:00 PM (2:00 PM for city hotels) departure upon request based on availability.
Special Agent Rate for Site Inspections
Based upon availability.
"The Guild Insider"
All members will receive advance electronic communications of important messages, promotions, new hotels, etc., prior to the public press release or announcement of such information.
Guild Ambassador Contacts
Please select the name of the property below for contact information:
SAM TORGERSON
Vice President of Sales
+1 970 390 8903 • [email protected]
CYNTHIA GONZALES
Director of Global Sales
+1 818 357 9426 • [email protected]
SAM TORGERSON
Vice President of Sales
+1 970 390 8903 • [email protected]
CYNTHIA GONZALES
Director of Global Sales
+1 818 357 9426 • [email protected]
CHERYL BENNETT
Travel Industry Sales • New York Regional Office
+1 646 412 5851 • [email protected]
BEATRICE MERCADO
Travel Industry Sales • Los Angeles Regional Office
+1 646 412 5852 • [email protected]
THE GUILD AMBASSADORS
[email protected]
JAMES WYNDHAM
Managing Director
+1 758 456 8010 • [email protected]
TIM LUKSA
Regional Director of Sales & Marketing
+1 305 414 9814 • [email protected]
CHRISTY CONNOLLY
Director of Sales
+1 786 216 4271 • christy.connolly@viceroy.com
THE GUILD AMBASSADORS
DUARTE CUNHA
General Manager
[email protected]
JOÃO FRANCISCO SILVA
Commercial Director
+351 939 196 710 • [email protected]
EMMA LESTER
Leisure and Travel Sales Manager
+351 934 737 361 • [email protected]
THE GUILD AMBASSADORS
[email protected]
PATRICK LACASSAGNE
General Manager
+1 312 586 2112 • [email protected]
PATRICK CALAHAN
Corporate & Travel Industry Sales Manager
+1 312 586 2123 • [email protected]
MICHELLE SVEC
Director of Sales & Marketing
+1 312 586 2122 • [email protected]
THE GUILD AMBASSADORS
VANJA DESMONDE
General Manager
+381 69 3322 882 • [email protected]
JELENA LIVERPOOL MITIĆ
Director of Sales
+381 69 3322 295 • [email protected]
THE GUILD AMBASSADORS
[email protected]
LORRIANNE MESINA
Area Director of Leisure Sales
Viceroy Hotels of Los Cabos and Riviera Maya
+1 650 274 4902 • [email protected]
TROY M. WOOD, CMP
Director of Sales & Marketing
Viceroy Los Cabos
+1 760 496 8570 • [email protected]
THE GUILD AMBASSADORS
[email protected]
PEDRO LARA
General Manager
+52 984 877 3000 • [email protected]
LORRIANNE MESINA
Area Director of Leisure Sales
Viceroy Hotels of Los Cabos and Riviera Maya
+1 650 274 4902 • [email protected]
JACQUELINE MARTINEZ
Leisure Sales Associate
[email protected]
THE GUILD AMBASSADORS
[email protected]
SIETSE NABBEN
Area General Manager
+1 310 309 8006 • [email protected]
MARIA BOWERS
Area Director of Entertainment, Leisure & Business Travel Sales
[email protected]
THE GUILD AMBASSADORS
[email protected]
ROBERT PURDY
General Manager
+1 970 923 8010 • [email protected]
KATIE DE BESCHE
Director of Sales
[email protected]
PAM SMITH
Director, Travel Industry Sales
+1 970 445 7377 • [email protected]
THE GUILD AMBASSADORS
SHERRY ABEDI
Area General Manager
+1 202 379 3776 • sherry.abedi@viceroy.com
IMAN P. BUTLER
Area Director of Sales & Marketing
+1 202 742 3143 • iman.butler@viceroy
COURTNEY DENMAN
Area Director Of Corporate & Leisure Travel
+1 202 742 3119 • courtney.denman@viceroy.com
THE GUILD AMBASSADORS
SHERRY ABEDI
Area General Manager
+1 202 379 3776 • sherry.abedi@viceroy.com
IMAN P. BUTLER
Area Director of Sales & Marketing
+1 202 742 3143 • iman.butler@viceroy.com
COURTNEY DENMAN
Area Director Of Corporate & Leisure Travel
+1 202 742 3119 • courtney.denman@viceroy.com
Viceroy Hotels & Resorts is pleased to announce our GDS Chain Code: VG.