Welcome to The Spa at Viceroy Miami

Hours of Operation

Monday - Thursday 6am to 10pm
Friday - Sunday 6am to 9pm
+1 305 503 0369
x7106/x7107

Media and Party Room Rentals

The Media and Party Room are available for rental during the designated hours of operation. Additional fees may be applicable for use of rooms beyond the stated hours of operation. For pricing and availability, please contact the spa at 305.503.0369.

Reservations

While we will make every effort to accommodate same day appointments, we encourage guests to schedule appointments in advance to ensure that their treatment and technician preferences are available. A credit card is required to secure your spa treatment or personal training sessions.

Cancellation Policy

We do require 24 hour's notice when you are unable to keep your scheduled appointment. Failure to maintain the cancellation policy will result in a full charge for the treatments.

Arrival and Lateness

As the spa has extensive amenities we recommend that you arrive at least 45 minutes prior to your treatments to enjoy the facility. As a courtesy to all of our guests, we will not be able to extend the treatment times for late guests. If you are late for your treatments your services will end at the originally scheduled time and at the original price of the treatment.

Service Charge

For your convenience an 18% service charge will be included on your service bill.

Cell Phone Policy

To maintain the integrity of the spa environment and the privacy of our guests, cell phones, pagers and Blackberries are not allowed in the spa or fitness areas.

Health

We are concerned for your personal welfare. At the time of booking an appointment, please alert us to any medical conditions or product sensitivities that will allow us to better serve you in the spa and fitness center.

Valuables

Please do not bring any valuables to the spa. Safes are provided in guest rooms for your security.

Treatment Preparation

You will be asked to fill out a medical questionnaire prior to your treatment so that we can best tailor our treatments to your needs. To receive the full benefits of the treatments, we ask that our guests shower before their treatments.

Age Restrictions Spa

To maintain the integrity of the spa environment, children under the age of 12 are not allowed in the spa areas. To receive a treatment, children between the ages of 12 and 17 must have a legal guardian present in the room. Children under the age of 18 must have a legal guardian present to use the Fitness Center.

Lost Keys and Spa Sandals

There will be a 25.00 fee assessed for lost locker keys or unreturned spa sandals.