FAQs

Hotel Zetta Frequently Asked Questions

Arrival

No. However, if a guest is not 18 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.

We always do our best to accommodate early check-in and late checkout requests, however these will be honored on an availability basis for an additional charge. Email zetta.reservations@viceroyhotelgroup.com to arrange your request. After 6:00pm a full day’s rate will apply and the room will be extended for that night.

Hotel Zetta is conveniently located 13.5 miles from San Francisco International Airport, and is approximately 20 minutes away by car or taxi, or 45 minutes by BART.

From the Metropolitan Oakland International Airport, the hotel is located 20 miles away, and is a 30-minute drive by car or taxi or 28 minutes by BART.

We offer Valet Parking for $62/night for standard & $67/night for oversize. Subject to tax. 

General Topics

Yes, Hotel Zetta charges $29.00 USD (plus tax) mandatory Guest Amenities Fee per night per room.

Fee includes but is not limited to the following:

  • $10 mini bar credit
  • In-room bottled water (2 per day)
  • Electric Story Bikes – as available
  • Oculus Go VR Headsets
  • Access to Virtual Reality Room
  • Borrow Bar program (Items include; Laptop, Wii, Go Pro, etc)
  • In-room Illy coffee & tea (2 per day)
  • In-Room Connectivity For Unlimited Number of Devices
  • Local and Toll Free Phone Calls
  • 24-hour fitness center access

Cancellations must be made 72-hours prior to check-in (by 3:00 PM PST). Cancellations made less than 72-hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Concierge service is available at our front desk. Our team is well versed in recommendations regarding local dining, attractions and special events.

Our dress code is hip, cool and casual.

Taxis are available 24/7 and can be arranged via our front desk. Please allow a 15-minute grace period between ordering a taxi and its arrival.

Guests Accommodations

We offer both down and hypo-allergenic pillows for our guests.

We offer a wide range of room categories to meet your needs. Please see detailed descriptions under the accommodations section of this website.

Breakfast is not included in our room rates.

There are fully stocked mini-bars in every guestroom for your convenience.

Recreation and Entertainment

The latest high-tech wellness studio is available at Hotel Zetta. Check out the wellness web page for more information.

We provide a scenic-tour running map, and all other activities and tours in San Francisco and the surrounding areas can be booked through our concierge at the Front Desk. 

The hotel is located near many of San Francisco’s best attractions, including the historic cable-car turnaround, Fisherman’s Wharf, Union Square, Chinatown, the Aquarium of the Bay, the Ferry Building and more.

Miscellaneous

For more information regarding our hotel ADA accessible features, please visit our Accessibility page.

Complimentary high-speed WiFi is offered in all common areas of the hotel. Complimentary standard WiFi is available in guestrooms, for an additional fee of $14.95/per day high-speed WiFi is available for up to ten devices.

Yes, Hotel Zetta San Francisco welcomes your furry friends. There is no weight limitation and a one time $75 deep cleaning fee applies per reservation.

There are many consulate offices located in downtown San Francisco. Further information can be accessed via our Chamber at http://www.sfchamber.com/.