FAQ

Hotel Zetta Frequently Asked Questions

COVID-19

Yes, guests are required to wear face masks and maintain six feet of physical distance while in an indoor space and when interacting with Viceroy colleagues and other guests.

In compliance with social distancing guidelines and for your safety, we ask that Hotel Zetta guests not to be present in the room during service.

The wellbeing of our guests and colleagues at Hotel Zetta San Francisco is our utmost priority. Learn more about the steps we're taking to create the best guest experience including Viceroy's Promise of Cleanliness.

General Topics

Yes, Hotel Zetta has a mandatory guest amenities fee of $29 per night (plus tax) per room. For more information, please visit our amenities page.

Cancellations must be made 72-hours prior to check-in (by 3:00 PM PST). Cancellations made less than 72-hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Concierge service is available at our front desk. Our team is well versed in recommendations regarding local dining, attractions, activities, and special events.

The dress code at Hotel Zetta is hip, cool and casual.

Taxis are available 24/7 and can be arranged via our front desk. Please allow a 15-minute grace period between ordering a taxi and its arrival.

Arrival

No, there is no minimum age for checking-in at Hotel Zetta. However, if a guest is not 18 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.

We always do our best to accommodate early check-in and late checkout requests, however these will be honored on an availability basis for an additional charge. Email zetta.reservations@viceroyhotelgroup.com to arrange your request. After 6:00 PM, a full day’s rate will apply and the room will be extended for that night.

Hotel Zetta is conveniently located 13.5 miles from San Francisco International Airport, and is approximately 20 minutes away by car or taxi, or 45 minutes by BART.

Hotel Zetta is located approximately 20 miles away from the Metropolitan Oakland International Airport (OAK), a 30-minute drive by car or taxi, or 28 minutes by BART.

Valet parking is currently unavailable. For self-parking, please visit the Mission Street Garage located 200 yards from the hotel on the corner of Mission and 5th Street. Please note that this is a public garage. The cost is $40 for 24 hours.

Guests Accommodations

At Hotel Zetta, we offer both down and hypo-allergenic pillows for our guests.

Hotel Zetta offers a wide range of room categories to meet your needs. Please see detailed guestroom descriptions on our accommodations page. 

Breakfast is not included in Hotel Zetta's room rates.

There are fully stocked mini-bars in every guestroom for your convenience.

Recreation and Entertainment

A modern, state-of-the-art wellness studio is available at Hotel Zetta. Check out our fitness center page for more information.

We provide a scenic-tour running map, and all other activities and tours in San Francisco and the surrounding areas can be booked through our concierge at the front desk. 

The hotel is located near many of San Francisco’s best attractions, including the historic cable-car turnaround, Fisherman’s Wharf, Union Square, Chinatown, the Aquarium of the Bay, the Ferry Building and more.

Miscellaneous

For more information regarding Hotel Zetta's ADA accessible features, please visit our accessibility page.

Complimentary high-speed Wi-Fi is offered in all common areas of the hotel. Complimentary standard Wi-Fi is available in guestrooms and high-speed Wi-Fi is available for up to ten devices for an additional fee of $14.95 per day.

Yes, Hotel Zetta San Francisco welcomes your furry friends. There is no weight limitation and a one time $75 deep cleaning fee applies per reservation.

There are many consulate offices located in downtown San Francisco. Further information can be accessed via our Chamber at http://www.sfchamber.com/.