FAQ

Hotel Zeppelin Frequently Asked Questions

COVID-19

Yes, guests are required to wear face masks and maintain six feet of physical distance while in an indoor space and when interacting with Viceroy colleagues and other guests.

Housekeeping service will be provided on request only. In compliance with social distancing guidelines and for your safety, we ask guests not to be present in the room during service.

General Topics

Yes, Hotel Zeppelin has a mandatory guest amenities fee per night per room. The following amenities for all our guests will be included at a nominal charge of $29 per night (plus tax).

The fee covers but is not limited to the following hotel amenities:

  • Welcome beverage upon arrival
  • Morning coffee served in the lobby
  • Martone Bicycles – based on availability
  • EcoReco Electric Scooters – based on availability
  • Fitness center access
  • In-room Nespresso coffee
  • In-room 12 oz Zeppelin bottled water – 1 liter also available for $5.00 plus tax
  • Premium internet access
  • Local phone calls (up to 60 minutes)

Cancellations must be made 72-hours prior to check-in (by 3:00 PM PST). Cancellations made less than 72-hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Hotel Zeppelin's concierge service is available at our front desk. Our team is well versed in recommendations regarding local dining, attractions and special events. 

The dress code at Hotel Zeppelin is hip, cool and casual.

Taxis are available 24/7 and can be arranged via our front desk. Please allow a 15-minute grace period between ordering a taxi and its arrival.

Arrival

No, there is no minimum age to check-in to Hotel Zeppelin. However, if a guest is not 18 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.

We always do our best to accommodate early check-in and late checkout requests, however, these will be honored on an availability basis for an additional charge. Email: zeppelin.reservations@viceroyhotelgroup to arrange your request. Normal check-in time is 3:00pm and check-out is at 12:00pm.

Hotel Zeppelin is located near San Francisco International Airport (SFO), just 14.1 miles away and approximately 25 minutes by car or taxi, or 45 minutes by BART.

Hotel Zeppelin San Francisco is also located near the Metropolitan Oakland International Airport (OAK), which is just 20 miles away, a 30-minute drive by car or taxi or 28 minutes by BART.

Hotel Zeppelin offers valet parking for $58/night plus tax. Over-sized vehicles are $68/night plus tax.  


 

Guest Accommodations

We offer both down and hypo-allergenic pillows for our guests.

Hotel Zeppelin offers a wide range of room categories to meet your needs. Please see detailed room descriptions on our accommodations page. 

Breakfast is not included in our room rates.

No, there are no fully stocked mini bars in the guestrooms at this time. However, there are empty mini fridges in each room for guest use.

Recreation and Entertainment

Hotel Zeppelin's top floor fitness studio features great views of the city and the latest high-tech equipment.

A variety of activities can be booked through our concierge at the front desk. We provide a scenic-tour running map, along with other activities and tours in San Francisco and the surrounding areas. 

The hotel is located near many of San Francisco’s best attractions, including the historic cable-car turnaround, Fisherman’s Wharf, Union Square, Chinatown, the Aquarium of the Bay, the Ferry Building and more. Please view our activities page for more information or contact us to speak with our concierge team. 

Miscellaneous

For more information regarding our hotel ADA accessible features, please visit our accessibility page.

Complimentary high-speed Wi-Fi is offered in all common areas of Hotel Zeppelin. Complimentary standard Wi-Fi is available in guestrooms and high-speed Wi-Fi for up to ten devices is available for an additional fee of $14.95 per day .

Yes, Hotel Zeppelin San Francisco welcomes your furry friends. There is no weight limitation and a one time $75 deep cleaning fee applies per reservation. For more information, visit our Pets section.

There are many consulate offices located in downtown San Francisco. Further information can be accessed via our Chamber at http://www.sfchamber.com/.