Hotel Zelos Frequently Asked Questions
Is there an age minimum for check-in?
No. However, if a guest is not 18 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.
Is early check-in or late check-out possible?
We always do our best to accommodate early check-in and late checkout requests, however these will be honored on an availability basis. Normal Check in time is 3:00pm and check out is at 12:00pm.
How far is the hotel from the airport?
Hotel Zelos is conveniently located 14.2 miles from San Francisco International Airport, and is approximately 30 minutes away by car or taxi.
Is parking available at the hotel?
We offer Valet Parking for $55/night plus tax.
Is there a guest amenities fee?
Yes, Hotel Zelos charges $29.00 USD (plus tax) mandatory Guest Amenities Fee per night per room.
Fee includes, but is not limited to, the following:
- Fresh brewed coffee & tea in Lobby
- Premium internet access
- Local phone calls (up to 60 minutes)
- 24 hour fitness center access
- Printing services
- Daytime access to the Zelos Private lounge including infused beverages, WiFi etc
- Bike rentals – upon availability
- $10 Credit to the in-room honor bar, In-room dining or Dirty Habit Restaurant per stay
- Various neighborhood discounts
- Borrow Bar – Variety of amenities from work remote kits to hair straighteners.
- Welcome amenity on arrival
What is the cancellation policy?
Cancellations must be made 72-hours prior to check-in (by 3:00 PM PST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.
What is the appropriate dress on property?
Our dress code is hip and casual.
Do you have taxis available?
Taxis are available 24/7 and can be arranged via our front desk. Please allow a 15-minute grace period between ordering a taxi and its arrival.
What type of pillows are placed on each bed?
We offer both down and hypo-allergenic pillows for our guests.
What room categories are available, and what are the differences?
We offer a wide range of room categories to meet your needs. Please see detailed descriptions under the accommodations section of this website.
Does the rate include breakfast?
Breakfast is not included in our room rates.
Do the guestrooms have mini-bars?
Yes, our mini-bars are fully stocked with natural and organic treats.
Recreation and Entertainment
What type of work out facility is available at the property?
Our 6th floor fitness studio features high-tech work out equipment, as well as yoga and Pilates gear.
Is there one or more "must see" local attractions?
The hotel is located near many of San Francisco’s best attractions, including the historic cable-car turnaround, Fisherman’s Wharf, Union Square, Chinatown, the Aquarium of the Bay, the Ferry Building and more.
What are the ADA accessibility features at the hotel?
For more information regarding our hotel ADA accessible features, please visit our Accessibility page.
Is there high-speed Internet access?
Complimentary WiFi is offered in all common areas of the hotel. Complimentary standard WiFi is available in guestrooms for up to three devices.
Do you welcome pets?
Yes, Hotel Zelos San Francisco welcomes your furry friends. There is no weight limitation; we just ask you keep the number of furry friends in-room limited to two. Please let us know ahead of time if you will be visiting us with your pet so we can provide a complimentary bed, water bowl and treats.
There is a one time $75 deep cleaning fee applies per reservation.
Are there any consulates in the vicinity?
There are many consulate offices located in downtown San Francisco. Further information can be accessed via our Chamber at http://www.sfchamber.com/.