Lobby Seating and Front Desk

Accessibility

Hotel Zelos aims to make your stay as comfortable as possible, striving to continually accommodate the needs of our guests with disabilities.  Please contact the hotel if you have any special requests relating to your disability. 

The following areas are accessible:

  • Public entrance
  • Route from the hotel’s public entrance to the registration area
  • Route from the hotel’s public entrance to the accessible guestrooms
  • Route from the hotel’s public entrance to all areas where food and beverages are sold.
  • Route from the hotel’s public entrance to the meeting room/ballroom area
  • Route from the hotel’s public entrance to the fitness center
  • Registration desk
  • Concierge desk
  • Restaurant
  • Fitness center
  • Accessible parking spaces for cars in self-parking facility
  • Van-accessible spaces in self-parking facility

Additional accessibility information:

  • Accessible guest rooms with mobility features have doorways that provide 32” of clear width
  • Hotel’s valet parking accepts vehicles specially outfitted for wheelchair users
  • Hotel has a TTY for guest use
  • Hotel provides assistive listening devices for meetings upon request
  • Guest room TVs have closed captioning or closed caption decoders provided
  • Service animals are welcome
  • Braille and tactile signage is provided for permanent rooms and spaces
  • Hotel employees will read menus and other printed/visual information to guests who are blind/low vision

Information about our accessible guest rooms:

Rooms designated as mobility accessible have features for guests with mobility disabilities, including, but not limited to:

  • Roll-in shower, tub with grab bars, or transfer shower (specific bathing fixture type is indicated for each room)
  • Lowered light switches and thermostats,
  • Toilets with grab bars
  • Accessible vanity
  • Accessible route to all parts of the room

Rooms designated as hearing accessible have features for guests who are deaf or hard of hearing, including visual alarms and notification devices.

Please call Hotel Zelos at +1 415 348 1111 should you have further questions about accessibility or email us at info.zelos@viceroyhotelgroup.com

Pets are welcome - subject to a one-time $75 deep cleaning fee per reservation. There is no weight limit. Please advise the hotel that you are bringing a pet prior to arrival. When the pet is a service animal, please notify when making a reservation, and the fee will be waived, and proof of documentation is not required.