FAQs

Viceroy Santa Monica Frequently Asked Questions

General

No. However, if a guest is not 18 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.

For more information regarding our hotel ADA accessible features, please visit our Accessibility page.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more and enroll.

Cancellations must be made 48 hours prior to check-in (by 3:00 PM PST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Yes, Viceroy Santa Monica provides an array of services and thoughtful amenities for a Guest Amenities Fee of $33.00 plus tax per day, conveniently added to your folio.

Each guest is ensured an effortless and relaxing stay that includes:

  • High speed Wi-Fi internet
  • Welcome drink at check in
  • Complimentary water in guest room upon arrival
  • Morning coffee, pastries, and juices
  • Fresh whole fruit in the afternoon
  • Daily wine reception from 5:00 PM to 6:30 PM
  • Classes available at Beach SoCal Yoga and Box Union
  • Priority bikes
  • 24-hour business center
  • Complimentary LA Times, USA Today & Wall Street Journal upon request
  • Discounts available at local partnerships: See Concierge for current offers
  • 20% off Herringbone Restaurant
  • 20% off in room dining
  • House car (within a 1-mile radius)

*Price is subject to change without notice. Changes may apply. Excludes gratuity, alcohol, and pricing during special events.

With the Santa Monica Pier being only a short walk away, families can enjoy the aquarium as well as great rides, including the Pacific Wheel (the world's ONLY solar-powered Ferris wheel!). Another great idea is to walk down to the boardwalk, rent a bike from Perry's Cafe and go for a nice sunset ride along the shore.

Check in time is at 3:00 PM and check out is at 11:00 AM. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your Santa Monica reservation. Please note there is a half-day rate (half of best available rate) for staying in your room until 5:00 PM, and checking out after 5:00 PM warrants a full day rate (based on the best available rate of the hotel). Again, late check-out is only based on availability and with confirmation from the front desk.

We offer Valet Parking for $50/night plus current state sales tax. 0 - 1 Hour for $17; $10 for every hour thereafter up to the daily max of $50. For restaurant guests, Breakfast and lunch for the first 2 hours is $7 with restaurant validation and $10 each additional hour. Santa Monica does not allow overnight parking on their streets. All hotels in Santa Monica charge for overnight parking.

We welcome a maximum of two dogs only, weighing no more than 50 pounds each. There is a $50 pet fee, per pet, per night of stay that is non-refundable. We provide special pet friendly amenities such as a dog bed, water bowl and dog food.