Viceroy Riviera Maya Frequently Asked Questions
Do you have a loyalty program?
Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more or enroll in this program.
Does Viceroy Riviera Maya allow children to stay at the resort?
Viceroy Riviera Maya welcomes children 12 years old and up.
How far is the Resort from beach?
The resort is on the beach with Villas ranging directly beachfront to Villas in the jungle a few moments from the beach. The pool, restaurant, bar and lounge all overlook the ocean and are only steps away
What is the appropriate dress on property?
Barefoot is acceptable in most facilities during the day and night. However, guests are to wear sandals or flip flops as well as t-shirts (sleeves or sleeveless) when visiting restaurants for breakfast, lunch and dinner.
Are there welcome amenities in the lobby for arriving guests?
Yes, the resort generally provides a refreshing welcome beverage as well as cool towels upon arrival.
What is the recommended currency?
Mexican Pesos or American dollars are accepted everywhere.
Do you have taxis available?
Yes, our Concierge can coordinate all your transportation needs.
Is early check-in or late check-out possible?
Early check in or late check out is based on availability and an extra charge may apply.
How far is the resort from the airport?
The resort is 40 miles south of Cancun International Airport (CUN).
What other airport/hotel transportation options are available?
Our Concierge can arrange roundtrip private transportation is available from Cancun International Airport (approximately $240 USD + tax).
May I pre-book, airport-to-hotel transportation?
Yes, please coordinate this with our Concierge.
What type of pillows are placed on each bed?
We provide down pillows on each bed, and can substitute pillows for hypo-allergenic if you need.
What categories are available and what are the differences?
We offer a number of different Villas - from Beachfront to Jungle. Please review our Accommodations Page to compare these room types.
Does the rate include breakfast?
Some of our rates include breakfast.
Do the guestrooms have mini-bars?
Yes, all guestrooms have a fully stocked mini-bar at an extra charge.
Food and Beverage
What are the operating hours of the restaurants?
Restaurant hours may vary. Visit our Dining and Nightlife page for more information.
May guests make special requests for wine or other alcoholic beverages?
Yes, this request can be done in advance through our reservations department or concierge.
Is room service available?
Room service is available. A breakfast, lunch and dinner menu is available in each room.
May special gifts be ordered in advance by either the guests or their friends?
Special requests can be ordered via our concierge or front desk.
May guests make special requests for dietary restrictions?
Yes, if they are allergic or restricted for something in special our Executive Chef will offer something aside the menu.
How safe is the swimming at the beach?
Our beach is perfect for swimming & snorkeling there are a few rocks on the shore so we offer diving shoes to get into the water.
What is the water temperature of the pools?
Water in the pool is 80F.
What type of yoga is available at the property?
Yoga class is available on request by a certified teacher who practices Vynasa Flow, Hatha and Prenatal Yoga. Guests are offered daily yoga from 10am to 11am at an extra charge and previous reservation.
Can sports activities (ex: snorkeling) be pre-booked?
Yes, our concierge can schedule a wide selection of personalized activities like scuba lessons, parasailing, jet skis rentals, yoga and hikes.
Is there one "must see" local attraction?
Our top attractions in the area are Tulum and Chichen Itza archaeological sites.
What are the ADA accessibility features at the hotel?
Our hotel features the following American Disability Act accessible features:
- Some guestrooms feature mobility-accessible doors
- Some restaurants are accessible
- Main entrance is accessible
- Route to accessible guest rooms is accessible
- Service animals are allowed for persons with disabilities
Is there high-speed Internet access?
High speed wire and wireless internet is available in all the villas and at the restaurant area at no extra charge.
Is there cell phone coverage at the property?
There is cell phone coverage at the property mainly at the main pool and by the lobby area. Guests must verify with their US carriers if their services include reception in foreign cities which most of them do.
What are the locks and additional security devices on the guestroom doors?
All guestroom doors are locked from inside, there is a safety deposit box in each villa.
Is the water safe for drinking? Is bottled water served at the hotel?
Water is potable but we do not recommend it for drinking. Purified water is served at the hotel and provided at no cost in the guest room.
Are there any consulates in the vicinity?
In Cancun there are consulates from The US, Spain, Italy, France, Germany, Japan, Argentina, Norway, Belgium, Belize, Brazil, Canada, Chile, Cuba, Denmark, Finland, UK, Guatemala, Holland, Poland, Switzerland and Sweden.
What does a typical wedding at Viceroy Riviera Maya costs?
The cost varies depending on many factors, including the number of guests, the number of nights you stay and special requests.
Can food and beverage be brought from outside?
All food and beverage must be provided by Viceroy Riviera Maya. Corkage fees may apply for specialty bottles brought from outside with previous approval of your wedding coordinator.
Is it less expensive to host a wedding during winter or summer?
Summer is low season, allowing us to be more flexible.
Can you recommend vendors that the hotel endorses?
Yes, we will be happy to provide with our recommended vendors. If you decide to bring your own vendors, these have to be pre-approved by your wedding coordinator.
Do I need to provide a deposit to secure my date?
To secure a date a signed contract and deposit are needed. Then one month prior to your arrival date, the events and accommodations have to be paid in full.
Are accommodations required to host a wedding at Viceroy Riviera Maya?
Yes, accommodations are required. The number of blocked rooms to host your wedding with us depends on the size of the wedding and the season.
Is there anyone to assist us on my wedding date?
Yes, Viceroy Riviera Maya has its own wedding coordinator on site that will be with you from the moment you arrive to the resort and all throughout your wedding activities
What time does my events need to conclude?
If you are doing an exclusive buyout (renting the property’s 41 villas) you do not have a limit. If you are hosting a smaller wedding, the party must end at 11 pm.
What airports are nearby?
Cancun international airport is less than 45 minutes away by car. Most mayor US cities have direct flights to Cancun.
Can I customize the wedding packages/ menus?
Yes. We take pride in customizing every detail of your events because at Viceroy Riviera Maya we understand that every wedding is unique.