Viceroy Central Park Frequently Asked Questions

General Expand All

For more information regarding our hotel ADA accessible features, please visit our Accessibility page.

Cancellations must be made 48 hours prior to check-in (by 3:00 PM EST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, early departure, certain arrival dates and rates.

Yes, Viceroy Central Park charges $29.00 USD (plus tax) mandatory Guest Facility Fee per night per room.

Bottled Viceroy water, High-speed wireless Internet (WiFi) for up to 4 devices at 5 MB of bandwidth, all local phone calls, unlimited use of our 24 hour Fitness Center, Daily food and beverage credit of $10.00 per day including Room Service and Minibar (excluding The Roof) – which may not be rolled over to the following day or use in conjunction with any other offer. Amenities and facility fee do not include any service gratuities. 

*Subject to availability and change without notice.

Dogs and cats under 30 lbs allowed. One pet per room. There is a $175 per stay per room charge. Guests will be required to fill out and sign the Hotel Pet Policy and Consent Form at check-in.

 Learn more about our pet amenities on our Accommodations page.

With Central Park being only a short walk away, families can enjoy its zoo and aquarium, as well as other outdoor activities, including over 20 children’s play areas, bike tours, the carousel and open-air carriage rides. Another great idea is to walk down to Times Square, see a show or visit a museum.

The building and interiors firm Roman and Williams designed the façade of the hotel to stand apart from its traditional neighbors with a distinctive appearance that creatively blends classic modern elements with bold, rhythms in a disciplined grid of black brick and steel.

Check-in time is at 3 PM and check-out is at 12 PM. We will do our best to accommodate early arrivals and late check outs and fees may apply.

We like to know who is checking into the hotel, so we can assist in customizing your experience. If we know that you are coming with your children, and we know how old they are, we can help you with determining activities in the area or within the hotel.

No. However, if a guest is not 18 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.

For your convenience Viceroy Central Park is happy to receive packages on your behalf prior to or during your stay. Please note that storage space at the hotel is extremely limited and therefore we are not able to accept more than 5 packages per guest.* 

Packages will be accepted up to 3 days prior to arrival date and must have a name that matches that of the reservation in order to be processed by the hotel. 

Should you wish to discuss package deliveries further please do not hesitate to contact one of our Concierge Team by email. *Please be aware we cannot accept over-sized packages for guests who are not already in house at the hotel.

The Hotel offers Valet parking at $65/day for Cars and $75/day for SUVs. No in and out privileges allowed. Additional self parking lots are available in the neighborhood.